Hiba Kabeer
Administrative Cordinator
Juffair
Summary
Accommodating Admin Assistant with 2 years of experience interacting cordially with wide range of personalities and satisfying customers by patiently and tactfully handling difficult situations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Help Desk Executive
Integrated Facility Management
A division of Almoayyed Contracting Group
2019.01 - 2019.06
- Performed tests of functionality, security, and performance of different workstations and devices.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Prepared Quotations and reports in accurate and timely manner
- Organized and prepared minutes of meeting
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Monitored problem management database and followed up with assigned personnel.
- Compiled and accurately entered data for each customer encounter to record in system.
- Maintained and updated customer service database.
- Close examination of IFM Home maintenance app
- Responded promptly to incoming sales leads and requests for technical support.
Administrative Assistant
Khawla Trading Company
FMCG company based in Bahrain
2017.09 - 2018.12
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Assisted development and implementation of new administrative procedures.
- Created and maintained databases to track and record customer data.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Established administrative work procedures to track staff's daily tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Managed filing system, entered data and completed other clerical tasks.
Education
Certified Public Accountant - CPA -
Logic School of Management
2022.06 - Current
MBA - Banking And Finance
Jaipur National University
2020.05 - 2022.05
Bachelor of Commerce - Accounting And Finance
SRM University
2014.05 - 2017.05
Skills
Tally
undefinedAdditional Information
Valid Bahrain Driving License
Timeline
Certified Public Accountant - CPA -
Logic School of Management
2022.06 - Current
MBA - Banking And Finance
Jaipur National University
2020.05 - 2022.05
Help Desk Executive
Integrated Facility Management
2019.01 - 2019.06
Administrative Assistant
Khawla Trading Company
2017.09 - 2018.12
Bachelor of Commerce - Accounting And Finance
SRM University
2014.05 - 2017.05
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