Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Hiba Kabeer

Hiba Kabeer

Administrative Cordinator
Juffair

Summary

Accommodating Admin Assistant with 2 years of experience interacting cordially with wide range of personalities and satisfying customers by patiently and tactfully handling difficult situations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Help Desk Executive

Integrated Facility Management
A division of Almoayyed Contracting Group
01.2019 - 06.2019
  • Performed tests of functionality, security, and performance of different workstations and devices.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Prepared Quotations and reports in accurate and timely manner
  • Organized and prepared minutes of meeting
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Managed high levels of call flow and responded to technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Monitored problem management database and followed up with assigned personnel.
  • Compiled and accurately entered data for each customer encounter to record in system.
  • Maintained and updated customer service database.
  • Close examination of IFM Home maintenance app
  • Responded promptly to incoming sales leads and requests for technical support.

Administrative Assistant

Khawla Trading Company
FMCG company based in Bahrain
09.2017 - 12.2018
  • Executed record filing system to improve document organization and management.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Assisted development and implementation of new administrative procedures.
  • Created and maintained databases to track and record customer data.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Established administrative work procedures to track staff's daily tasks.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Managed filing system, entered data and completed other clerical tasks.

Education

Certified Public Accountant - CPA -

Logic School of Management
06.2022 - Current

MBA - Banking And Finance

Jaipur National University
05.2020 - 05.2022

Bachelor of Commerce - Accounting And Finance

SRM University
05.2014 - 05.2017

Skills

Tally

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Additional Information

Valid Bahrain Driving License

Timeline

Certified Public Accountant - CPA -

Logic School of Management
06.2022 - Current

MBA - Banking And Finance

Jaipur National University
05.2020 - 05.2022

Help Desk Executive

Integrated Facility Management
01.2019 - 06.2019

Administrative Assistant

Khawla Trading Company
09.2017 - 12.2018

Bachelor of Commerce - Accounting And Finance

SRM University
05.2014 - 05.2017

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Hiba KabeerAdministrative Cordinator