Hrishikesh Shantharam

• Actively contribute to the successful growth and profitability of the portfolio of client relationships by monitoring & managing the cash management aspects and leveraging the appropriate cash management product and service solutions to drive and sustain long term, mutually beneficial relationships
• Manage the structuring, negotiating and documenting of cash management product solution sets for assigned clients and prospects. Ensure complete client understanding of product features, functionality, terms, pricing and compliance with/completion of all documentary requirements
• Partner with the commercial banking team leaders in planning for, achieving and sustaining strong alignment of goals, priorities, expectations and activities. Act as a role model in terms of teaming effectiveness within assigned client team(s)
• Ensure client needs are being proactively and thoroughly assessed and that proposed products/solutions are designed to best meet those needs and the client’s broader business objectives
• Ensure that clients continue to be aware of the benefits of using cash management products, as well as new products available to them
• Identify, through the analysis process and client dealings, other potential sales and/or service improvement opportunities and refer potential sales to appropriate client relationship managers
• Ensure on-going personal and professional development, remaining current on changing technology, legislation, and business/ industry factors impacting the treasury/cash management function as well as maintaining high levels of fluency with internal product, process and policy standards

.The main role and targets was building a CASH IN TRANSIT division for SecuiCore and to make it functional in an Year.

The starting of a new division faces challenge of CR registration Obtaining license from Ministry of Interior and Central Bank of Bahrain, office & vault organising, vehicle and other statutory requirement & operation planning and recruitment.

• Managed projects from procurement to commission.
• Planned, designed, and scheduled phases for large projects.

Nature of Service : Cash Management Logistics and ATM Replenishment.

JOB PROFILE:-

· Managed day to day operation of 1500 cash / FLM ATMs and 2000 cash pickups all over Kerala State .

· Headed operations for Kerala State and rest of Tamil Nadu.

· Managed and ran a fleet of over 40 cash and non-cash vehicles

· Managed a team of junior managers and supervisors

· Contributed in the budget planning for each year by preparing the annual budget for the ATM department state wide

· Effectively improved the efficiency by increasing the average number of replenishments per route

· Carried out meetings with senior officials of banks and collected feedback and tailored operations in order to further improve upon service delivery

· Responsible for reading customer feedback from senior levels of banks

· Carried out surprise audits of various branches to ensure quality of service delivery

· Managed the CCTV maintenance team ensuring that their performance is within the agreed SLAs and that all CCTV systems remain up and running 24/7

· Carried out interviews and screening of potential employees for the department
Ensured that all employees of the department met with the laid down standards of the government and were trained accordingly

· Carried out annual appraisals and ensured that personal objectives were met each year.

· Effectively conducted internal and external audits of the department

· Maintained health and safety standards across all branches

· Effectively responded to customer queries and ensured that all are resolved and closed within the time span agreed

· Recorded weekly and monthly SLAs in order to assess the overall performance of the department and identified weak areas and plugged in the gaps accordingly
Effectively achieved annual targets laid down for the financial year
Responsible and in-charge of the central monitoring control room

Set up the entire logistics structure from scratch for the business. This included setting up the country wide team and setup warehouse strategic planning, distribution center design and implementation, distribution network configuration, site selection, construction services, systems integration, inventory management, transportation system planning, service and cost maintenance, create strategic vision for Logistics Operations and finalize a five year operating cost plan.

Nature of Service: Cash Management Logistics and ATM Replenishment.

JOB PROFILE:-

• Ensure compliance and adherence to agreed SLA’s with the customers.
• Managing work pressure & crisis management.
• Co-ordination with the Bank and the management.
• Preparing ATM/CIT count data daily & monthly for billing.
• Prepare monthly billing details with in TAT
• Constant follow up with Team members with regards to the reporting aspects.
• Constant follow up with Team members with regards to operational issues.
• Co-ordination with Fleet Department for timely availability of vehicle.
• Closely monitoring the security aspects with Vault, Route & Chest
• Conducting Town Hall meeting for Employees and QCM along with the Core team.
• Cross verification Employees claims & approval
• Interacting with the Bank officials and satisfying their needs.
• Interacting with the Employees to resolves the issue raised by the Bank.
• Conducting surprise audit with respect to security aspects.
• Ensure all queries are attended with in TAT both in the field and Office.

Clients: ICICI, HDFC,SBI ,SBT, SBH, CBI,FEDERAL BANK ,INDUSIND BANK, PNB, AXIS, IDBI.

• Taught employees how to collaborate on daily job tasks and achieve service targets.
• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
• Coordinated with General Manager in different operational issues and promotional activities.

Job Profile

· Responsible for all Operations activities of Kerala Region

· Ensure all the Operational Procedure are adhered 100%

· Monitor the functional Responsibilities of all the ops controllers & In-charges

· Ensure all the Departments in operations are working as per the guidelines

· Ensure all the Daily Reports are sent to Corporate and other Regions on time.

· Ensure the Delivery Teams are in Place for all the routes.

· Ensure the Vehicles are in Place for Parcel Delivery.

· Ensure all the Operational Records & Reports are maintained as per SOP.

· Visit all branches and ensure the SOPs are Practiced in Totality.

· Ensure fool-proof control on Pilferages/Lost/Damage of Parcels both at Hub & Branches

· Resolve Lost/pilfered/short/damage claim Cases.

· Cost control Measures on Vehicles/Manpower/Line-haul/Inventory Etc.,

· Impart Induction and Training to all Staff in Operations Dept.,

· Conduct weekly Meeting with Operations Staff.

· Motivate the team members with proper Man Management skills

· Develop cordial relationship with Airlines/Railways/Government Authorities & Statutory Bodies / Venders & co-loaders to Facilitate Smooth Operations

· Verifying & Passing all the Bills and Vouchers.

· To Review and Audit the performance of Hub, Delivery offices & Branches.

· Maintain code of conduct as per the company norms.

· Up-date new service locations to Operation Team and Branches.

· Monitor on Inventory and Operations Stationary usages

· Maintaining of Impress to have smooth & uninterrupted Operations.

· Focus & Develop New Routes for better quality services

· Network Development of the Region.

· Operational Training on SOPs to all branches.

• Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
• Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
• Tended to urgent correspondence to facilitate communication or resolution.
• Established and maintained productive staff relationships to Improve workplace morale, increase productivity and enhance personal growth.

• Launched marketing activities for new product lines and market penetration.
• Completed and submitted monthly and yearly reports to support executive decision making.
• Maintained reporting and developed actionable insights to continually improve branding efforts.