Huda Salman Hasan
Customer Service Team Leader
Bahrain
Summary
Talented Customer Service Manager bringing 11 years of call center work experience in inbound, outbound and blended environments. Maintains positive client relations and solves problems with excellent communication skills. Hardworking professional possesses knowledge of management methods and techniques.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Manager
Batelco (Bahrain Telecommunication Company)
Hamala
01.2019 - Current
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Customer Service Executive
Batelco (Bahrain Telecommunication Company)
Hamala
11.2011 - 12.2018
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Call Center Agent
Bahrain Air
Muharraq
06.2008 - 10.2008
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
Education
High School Diploma -
Al Estiglal Secondary School
Muharraq-Bahrain 04.2001 -
Associate Diploma - Business Informatics
AMA University
Bahrain 03.2010 - 12.2013
Skills
Communication Giving presentations Writing normal / technical report High skills dealing with customers, clients’ suppliers and the public Native Arabic fluent in English
Leadership Productive and effective team player Ability to work under pressure Professional environment Focus and commitment to business improvement Computing: Good working knowledge of several word processing packages including Microsoft Word, Excel spreadsheets and the Interne
Timeline
Customer Service Manager
Batelco (Bahrain Telecommunication Company)
01.2019 - Current
Customer Service Executive
Batelco (Bahrain Telecommunication Company)
11.2011 - 12.2018
Associate Diploma - Business Informatics
AMA University
03.2010 - 12.2013
Call Center Agent
Bahrain Air
06.2008 - 10.2008
High School Diploma -
Al Estiglal Secondary School
04.2001 -