Husain Matar

Enhanced passenger experience by delivering attentive service within Boeing 777/787 standards.

Strengthened onboard security awareness by delivering clear safety presentations.

Reduced disruption during in-flight emergencies through rapid problem-solving.

Improved passenger comfort by running efficient meal and drink service.

Minimised incident risk by confirming emergency equipment readiness regularly.

Supported a more comfortable journey by maintaining a clean cabin environment.

Maintained operational reliability by complying with airline regulations and guidelines.

Protected passenger safety during evacuations by executing procedure-based emergency actions.

• Performed licensed load control for flights operated by GF using A320,A321,B787-900 aircraft.
• Develop and deliver trainer sessions for aircraft dispatcher department entry staff.

Managed ticketing and reservations support for Qatar Airways front desk.

Coordinated daily front desk operations and upheld Qatar Airways service standards.

Monitored daily and monthly sales, driving targets across the team.

Handled customer cases, investigating issues and resolving them promptly.

• Ticketing officer

Answered daily customer calls for sales and reservations at Gulf Air call centre.

Handled customer issues by reviewing requests and resolving travel service problems.

Managed passenger travel plans by coordinating bookings and addressing travel complications.

• Delivered consistent performance under high-pressure sales environment.
• Managed call queues for efficient customer service.
• Achieved high sales conversion with effective telesales strategies.
• Followed regulatory guidelines whilst handling confidential information.

Processed customer reservations and ticketing at Bahrain International Airport branch daily.

Checked passengers in at Bahrain International Airport for scheduled departures and arrivals.

Met and assisted World Travel Services customers through airport departure and arrival steps.

• Promoted a welcoming atmosphere, leading to increased return customers.
• Utilised strong communication skills for handling customer complaints effectively.