HUSAIN QASIM
Bahrain
Summary
Committed to advancing professional capabilities and expertise in fast-paced settings that recognize dedication and entrust individuals with significant responsibilities.
Overview
13
13
years of professional experience
4028
4028
years of post-secondary education
Work history
Customer Service Representative
ila Bank
, Bahrain
2020.06 - Current
- Elevated customer satisfaction by proficiently addressing complaints and inquiries.
- Coordinated high volume of inbound calls achieving rapid resolution of customer inquiries.
- Enhanced understanding, contributing to successful product promotion.
Customer service representative
National Bank of Bahrain - Silah
, Bahrain
2019.06 - 2020.05
- Managed high volume of inbound calls for quick resolution of customer issues.
- Assisted customers in making informed decisions by providing detailed product information.
- Facilitated customer loyalty programmes to enhance customer retention.
Credit Risk officer
National Finance House (NFH)
, Bahrain
2018.07 - 2018.10
- Assessed market trends to proficiently anticipate financial risks.
- Recommended strategies for optimising current risk management frameworks, increasing overall efficiency.
- Coordinated efforts with legal team to safeguard against potential business risks linked to contractual obligations.
HR Specialist
Baqer Suliman Group (BSG)
, Oman
2017.08 - 2018.04
- Reviewed potential hires rigorously to ensure adherence to cultural values
- Established supportive workplace culture with introduction of wellness programmes.
- Implemented effective employee engagement strategies by conducting regular team meetings and facilitating feedback sessions.
HR assistant
Mashreq Bank
, Bahrain
2017.01 - 2017.04
- Strengthened staff retention via extensive employee assistance programmes.
- Elevated employee satisfaction through implementation of streamlined internal communication strategies.
- Coordinated leave management tasks, facilitating suitable cover arrangements during periods of absence.
Payment Officer
Ministry of Finance (Intern)
, Bahrain
2014.12 - 2015.03
- Established payment schedules that enhanced cash flow management.
- Optimised payment workflows to boost efficiency.
- Evaluated risks linked to transactions for secure operations.
Marketing Research officer
Khaleeji Commercial Bank
, Bahrain
2013.07 - 2013.08
- Streamlined data collection process, resulting in more efficient research methods.
- Enhanced research quality by implementing rigorous data validation procedures.
- Prepared comprehensive reports, ensuring clear communication of research outcomes.
Education
Islamic banking and Finance bachelor degree - Business Economics
Limkokwing University
United Kingdom l07.2016
Secondary Canadian School - International Business Management
CIMP
Malaysia12.2011
Elementary Studies - undefined
Al Raja School
Skills
- Client consultation expertise
- Collaborative engagement
- Eager learner
- Arabic and English fluency
Achievements
- "Customer Service & Communication Skills", Silah Academy, MERIT
- Diploma in Project management, Canada.
- "Thinking Creatively and Challenging Traditional Mindsets achievement", London
- Diploma in Business Administration, Canada.
- Training course in Training of Trainers (TOT), Canada
- Global Campus, ATHE awards for training and higher education, London
- BUSINESS INNOVATION AWARD, London
Interests
Coaching, Creativity, AL & Leadership
ACTIVITIES
- AISEC Organization Membership
- Toastmaster membership
- Islamic funds conferences, Singapore
- Global citizen programme, UK
- London Global event preparation, Malaysia
Timeline
Customer Service Representative
ila Bank
2020.06 - Current
Customer service representative
National Bank of Bahrain - Silah
2019.06 - 2020.05
Credit Risk officer
National Finance House (NFH)
2018.07 - 2018.10
HR Specialist
Baqer Suliman Group (BSG)
2017.08 - 2018.04
HR assistant
Mashreq Bank
2017.01 - 2017.04
Payment Officer
Ministry of Finance (Intern)
2014.12 - 2015.03
Marketing Research officer
Khaleeji Commercial Bank
2013.07 - 2013.08
Elementary Studies - undefined
Al Raja School
Islamic banking and Finance bachelor degree - Business Economics
Limkokwing University
Secondary Canadian School - International Business Management
CIMP