IKECHUKWU F. EKEH
WAITER
Manama
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Motivated wait Staff Memeber with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Waiter
Land Mark Hotel Africa
PORT HARCOURT
09.2021 - 01.2023
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Met with chef to review daily specials and menu changes.
Housekeeper
Ghana Carnival Festival
Accra
02.2020 - 04.2021
- Verified cleanliness and organization of storage areas and carts.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Operated electronic backpack vacuums and floor sweepers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
High School Diploma -
Okeh Memorial Secondary School
Port Harcourt 09.2016 - 07.2021
Skills
Guest relations management
To-go order preparation
Food and beverage pairings
Tableside Service
Dining area maintenance
Menu presentation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Waiter
Land Mark Hotel Africa
09.2021 - 01.2023
Housekeeper
Ghana Carnival Festival
02.2020 - 04.2021
High School Diploma -
Okeh Memorial Secondary School
09.2016 - 07.2021