Ikiezeule Rangkau
Manama
Summary
Dynamic leader with a proven track record at Kyro Lounge and Restaurant, adept in new hire training and inventory management. Excelled in staff supervision, enhancing team adaptability under pressure, and boosting customer service standards. Achieved significant improvements in staff productivity and operational efficiency, demonstrating exceptional reliability and a commitment to excellence.
Overview
2
2
years of professional experience
Work History
Trainer / Captain
Kyro Lounge and Restaurant
10.2024 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Developed strong rapport with regular customers through attentive service and personalized interactions.
- Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
- Liaised with the management team to address staff concerns and operational challenges, fostering a collaborative working environment.
- Supervised waitstaff shifts for smooth operations, leading to increased efficiency and customer satisfaction.
- Resolved guest complaints with empathy and professionalism, maintaining positive relationships with patrons.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Directed FOH employees through daily tasks and monitored performance throughout day.
- Scheduled staff shifts efficiently, considering individual availability and skill sets for optimal workforce distribution.
- Maintained accurate records of sales, labor and other costs.
Waitress
Kyro Lounge and Restaurant
04.2023 - 09.2024
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Checked guests' identification before serving alcoholic beverages.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Food and Beverage Attendant
Ritz Carlton Pune, India
10.2022 - 03.2023
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Education
Graduate Certificate -
ICFAI UNIVERSITY
NAGALAND, INDIA10-2022
Higher Secondary School Leaving Certificate -
CHRISTIAN HR. SEC SCHOOL
Dimapur, Nagaland04-2019
Skills
- New hire training
- Adaptability under pressure
- Reliability
- Staff supervision
- Inventory management
- Customer service
Languages
English
Native or Bilingual
Hindi
Full Professional
Timeline
Trainer / Captain
Kyro Lounge and Restaurant
10.2024 - Current
Waitress
Kyro Lounge and Restaurant
04.2023 - 09.2024
Food and Beverage Attendant
Ritz Carlton Pune, India
10.2022 - 03.2023
Graduate Certificate -
ICFAI UNIVERSITY
Higher Secondary School Leaving Certificate -
CHRISTIAN HR. SEC SCHOOL
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