Summary
Overview
Work history
Education
Skills
Accomplishments
Languages
Work availability
Quote
Timeline
Teacher
IMRAN M SHAIKH

IMRAN M SHAIKH

HOORA , Manama,KINGDOM OF BAHRAIN

Summary

Energetic entry-level candidate seeking role as Service Technician. Skilled in using tools and equipment and repairing various systems. Good communication skills and enthusiastically takes instruction. Eager to learn and grow in dynamic, technical field.

Overview

21
21
years of professional experience

Work history

Service Technician

Universal Enterprises
Manama, KINGDOM OF BAHRAIN
08.2018 - Current
  • HIGHLIGHTS
  • Ensured equipment up-time through timely response and efficient repair with selective customer training to ensure high levels of customer satisfaction
  • Involved in providing:
  • Technical leadership by assisting others in troubleshooting, answering questions and seeking appropriate support
  • Evaluation, constructive feedback and leadership in the development of new repair documentation
  • Repairing Photo Copier, Plotter Machine, Software Brand as, Nashautec, OCE Canon, and Samsung
  • Served as the repair expert on assigned repairs by providing feedback to Repair Support Engineers as new repairs are developed and new procedures are implemented
  • Discussed work orders with manager to determine priority tasks.
  • Informed clients regarding issues prohibiting vehicles from passing inspection.
  • Assembled mechanical components following specifications to convert input motion.
  • Conducted diagnostic testing to identify damage equipment.
  • Logged all completed work on database to maintain accurate records and reference.
  • Led technical communications, customer briefings, presentations as required to support customer requirements
  • Extended technical support to tooling, test equipment and documentation to effectively troubleshoot and perform repairs
  • Identified failure trends & conducted RCCA for use in new design, drawing changes or repair enhancement
  • Maintained record of the stock of equipment and other parts as cartridges required for repairing; ordered stock as required
  • Provided engineering support, to teams working on performance, cost reduction, and quality initiatives
  • Discussed work orders with manager to determine priority tasks.

Service Technician

Jeraisy Group Co, Riyadh House Co
05.2013 - 07.2018
  • Led the array of functions as:
  • Preventive Maintenance & Repair
  • Installation & Troubleshooting
  • Oracle Data Base Application in Call Distribution Section
  • Stock records for equipment & parts as cartridges which are required for repairing
  • Managed the repairing of:
  • Fax machine various brand as Ricoh, Kyocera & Samsung
  • Photo Copier Machine Brand as Develop (Ineo), Kyocera, Lexmark, Epson & Ricoh
  • Root Cause Analysis of network issues for Printing, FTP, and SMB, Wi-Fi connectivity & Email
  • Printer & Plotter Commercial Brand as HP

Assistant Engineer

with Clear Media (India) Pvt. Ltd
01.2006 - 01.2013
  • SIGNIFICANT HIGHLIGHTS
  • Significantly involved in maintaining the computer system, studio equipment, production equipment, telephone equipment as well as troubleshooting any issues related to the equipment
  • Conducted troubleshooting any issues related to computer software as customized or standard packages
  • Extended support to end-users in troubleshooting and resolving of desktop; performed installation, setup, configuration, and maintenance of desktop PC, Server, OS software and related peripherals

Technician

Surgicals, Chembur
Mumbai
01.2004 - 01.2006

Trainee

ABB Limited
Mumbai
01.2003 - 01.2004

Education

Diploma - Mechanical

Karnataka University
2008

Electronics

I.T, ITI
2003

Skills

  • Sage adept
  • Mechanical expertise
  • High quality standards
  • Eye for detail
  • Warehouse maintenance
  • [Type] servicing and repairs
  • [Type] safety checks
  • Inspection skills
  • Estimate preparation
  • Safety awareness
  • Preventive maintenance
  • Repair planning
  • Project estimation and bidding
  • Hand tool knowledgem
  • installation knowledge
  • Project Management
  • Troubleshooting ability
  • Service reports
  • Diagnostics skill
  • Customer Relationship Management
  • Testing and evaluation
  • Leadership

Accomplishments

  • Over 16 years of experience in performing scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys and installations
  • Instrumental in maintaining and repairing printers manufactured by HP, Brother and Lexmark; rendered feedback with close call information, parts usage reporting and customer meter readings
  • Significant role in repairing Photo Copier & Plotter Machine Brand as Nashautec, OCE Canon, and Samsung; presently executing a project: o MOI by deploying Paper cut and providing extensive setups on server setups, trainings and accessibility o Bahrain Islamic Bank by providing support on Evolis machine (Data card Machine) installation and troubleshooting
  • Adept in analyzing information system needs, evaluating end-user requirements, custom designing solutions, troubleshooting for complex information systems management
  • Team-based management style and excellent interpersonal and communication skills; involved in training, developing & mentoring team members by setting higher expectations and initiating individual member accountability
  • Highly proficient with exceptional organizational skills; ability to find solutions through effective problem solving, and prioritization of work assignments
  • CERTIFICATIONS
  • MCP 70 - 270 (Installing, Configuring, and Administering Microsoft Window Professional) Konica Minolta E - learning: - Associate & Professional level
  • MP CW2200 SP Ricoh - Potter; trained in Dubai
  • HP Printer Certified
  • SKILLS SET
  • Project Execution
  • Networking Operations
  • Incident Management
  • Installation & Maintenance
  • Disaster Recovery Planning
  • Technical / Help Desk Support
  • Customer Service Excellence
  • MIS/Reports
  • Vendor Coordination
  • Analytical Problem-Solving Communication Time
  • Management
  • Interpersonal

Languages

English
Intermediate
Hindi
Fluent

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

Reality is nothing but a collective hunch.
Lily Tomlin and Jane Wagner

Timeline

Service Technician

Universal Enterprises
08.2018 - Current

Service Technician

Jeraisy Group Co, Riyadh House Co
05.2013 - 07.2018

Assistant Engineer

with Clear Media (India) Pvt. Ltd
01.2006 - 01.2013

Technician

Surgicals, Chembur
01.2004 - 01.2006

Trainee

ABB Limited
01.2003 - 01.2004

Diploma - Mechanical

Karnataka University

Electronics

I.T, ITI

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IMRAN M SHAIKH