Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Isdora Violet

Sales And Marketing
Seef,13

Summary

Driven by a results-focused approach, I leveraged my expertise in food presentation and complaint handling at Fraiser Suites to enhance guest satisfaction significantly. At Swivel Marketing Kenya, I spearheaded digital marketing strategies, boosting ecommerce sales through innovative campaigns and SEO, showcasing my hard skill in digital marketing and soft skill in team supervision. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Room Service Attendant

Fraiser Suites
01.2024 - Current
  • Delivered food, condiments, and silverware to guest rooms to fulfill guest orders.
  • Enhanced guest satisfaction by promptly delivering room service orders and addressing special requests.
  • Answered quests inquiries and questions about hotel's menu.
  • Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
  • Prepared special services for guests such as honeymoon and other romantic packages.
  • Showcased attention to detail when setting up meal trays according to hotel standards and individual guest preferences.
  • Protected guests by following proper food handling procedures.

Sales Associate

Almayas Limited
10.2022 - 01.2024
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Brand Manager - Ecommerce and Digital Marketing

Swivel Marketing Kenya
06.2019 - 09.2022
  • Supervised a team of specialists responsible for executing key components of the overall ecommerce strategy, including paid advertising, social media management, and email marketing.
  • Boosted ecommerce sales by developing and implementing innovative digital marketing strategies.
  • Conducted thorough competitor analysis to identify market trends, gaps, and opportunities for differentiation.
  • Collaborated with creative agencies to produce high-quality visual content for digital channels.
  • Developed email marketing campaigns that fostered customer engagement and drove incremental revenue growth.
  • Managed annual budget allocation across various digital channels, ensuring efficient use of resources for maximum ROI.
  • Introduced new inventory management system to streamline order fulfillment processes and reduce stock discrepancies.
  • Implemented comprehensive SEO strategy to improve search engine rankings for targeted keywords.
  • Optimized website conversion rates through data-driven analysis and user experience improvements.

Education

Associate of Applied Science - Information Technology

Cooperative University Of Kenya
Nairobi, Kenya
04.2001 -

Skills

Personal grooming

Food presentation

Punctuality

Cleanliness Maintenance

Complaint Handling

Order Accuracy

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Achieved 100% sales by engaging and interacting with customer and providing them with accurate knowledge of products.
  • Supervised team of seven staff members.

Timeline

Room Service Attendant

Fraiser Suites
01.2024 - Current

Sales Associate

Almayas Limited
10.2022 - 01.2024

Brand Manager - Ecommerce and Digital Marketing

Swivel Marketing Kenya
06.2019 - 09.2022

Associate of Applied Science - Information Technology

Cooperative University Of Kenya
04.2001 -

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Isdora VioletSales And Marketing