ISFAQ RIZVI AHMED THANAPANA
Operational Supervisor
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Operation Manager
M/s. FAWAZ AL ZAYANI GROUP
Manama
06.2021 - Current
- Overall controlling and supervision of the Department Direct all Laundry staff Approve the Laundry staff duty roster Preparing Annual Laundry Budget Ensuring the washing of linen and uniform as per standard
- Maintenance and upkeep of all laundry equipment.
- Evaluated suppliers to maintain cost controls and improve operations.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Developed systems to track and log work issues.
- Reviewed operations reports to understand numbers and trends.
- Increased profit by streamlining operations.
Airport Officer
M/s. SEHAB TRAVEL
Manama
01.2019 - 03.2020
- Passenger Handling Handling Flight Operations maintaining accurate records of flight operations Supervision of staffs handling the flights
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Interacted with public to give directions, explain rules and regulations and respond to inquiries.
- Used sabre and Ameadeus to document and create incident reports.
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
- Handled special flights like AOGs, delayed and cancelled flights.
Sales Executive
M/s. PRESIDENT GROUP OF HOTELS
Juffair
04.2018 - 01.2019
- Organizing Sales visit Establishing New Business Negotiating contracts and packages Aiming to achieve monthly targets Preparing quotations and Invoices
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Presented products to clients using dynamic presentations and practical use-case scenarios.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Held meetings with director to identify techniques to overcome sales obstacles.
- Analyzed past sales data and team performance to develop realistic sales goals.
Airline Ground Staff
Bhadra International India Pvt Ltd
Chennai
06.2013 - 12.2016
- Collaborated with team members to achieve target results.
- Used Microsoft Word and other software tools to create documents and other communications.
- Improved operations through consistent hard work and dedication.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
MBA - Aviation Management
Hindustan University
Chennai India 08.2011 - 04.2013
Bachelor of Science - Visual Communication
The New College
09.2008 - 04.2011
Skills
Adobe Photoshop
Hard working
CreativeQuick Learner
Team PlayerLeadership QualitiesGood listeningConvincing SkillsWelcome challengesStrive for perfection inEverything I doStrong perseveranceCash Handling
CRM
Customer Relations
Staff Management
Administrative support
Accomplishments
- Airport Authority of India; - Project done in Customer Service in Immigration
- Service at Chennai Airport Gulf Air visas; - Reservation Canadian visa UK & US Visa Schengen Visa Bhadra International; - Lost& Found (GULF AIR) Dangerous Goods Regulations (GULF AIR) Emergency Response Management (GULF AIR) Familiarization &Internship Program: - Industrial Business Process in Malaysia Practical Exposure: - Maintenance of Charted Flights (D’nest Aviation Service,
- Malaysia) Paper Studied: - Airport and Airlines Management Aviation Law Civil Aviation Rules and Regulations Airline Marketing Cargo Management Driving license: - Bahrain Driving license expiry on 21stJanuary 2023
- Declaration: -
- I hereby declare that the above statements are true andcomplete to the best of my knowledge and brief
- IsfAQ Rizvi Ahmed
Additional Information
- Personal Data: , Date of Birth : 09th
- for Correspondence: #011, Building no; - 2050, Block no; -702 road no; - 2155 Jid ali, Isa town, Kingdom of Bahrain.
Timeline
Operation Manager
M/s. FAWAZ AL ZAYANI GROUP
06.2021 - Current
Airport Officer
M/s. SEHAB TRAVEL
01.2019 - 03.2020
Sales Executive
M/s. PRESIDENT GROUP OF HOTELS
04.2018 - 01.2019
Airline Ground Staff
Bhadra International India Pvt Ltd
06.2013 - 12.2016
MBA - Aviation Management
Hindustan University
08.2011 - 04.2013
Bachelor of Science - Visual Communication
The New College
09.2008 - 04.2011