Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

ISLAM SALAH

BAHRAIN

Summary

Operations Manager experienced in business operations and team oversight.
Offering strong leadership and problem-solving skills with background in team management and project coordination. Knowledgeable about streamlining processes, improving operational efficiency, and fostering positive team environments.

Ability to develop skills in strategic planning, communication.

Overview

18
18
years of professional experience

Work History

Operations Manager

KOKO CAKES
04.2023 - Current

-Sales Management: Develop and implement sales strategies to achieve revenue goals, drive customer satisfaction.

-Inventory Management: Maintain optimal inventory levels of raw materials and finished products.

-Website & E-Commerce Management: Oversee the company website, ensuring accurate product listings.

-Logistics & Distribution: Coordinate logistics to ensure timely and accurate deliveries to customers, manage delivery schedules.

-Staff Management & Development: Lead and manage a team of staff, fostering a positive work environment, and providing training to ensure high productivity and morale.

-Purchasing & Supplier Relations: Oversee purchasing of ingredients and supplies, negotiate pricing.

Account Manager

MASHKOR
07.2022 - 03.2023
  • Communicated with customers to immediately determine and resolve problems, avoiding escalation
  • Increased revenue by obtaining and securing new accounts while providing value-added services to existing clients
  • Frequently visited customers to maintain positive and productive relationships
  • Increased sales volume by prospecting for potential clients and entering new territories and market channels.

Senior Sales Executive

M MOTORS
04.2020 - 07.2022
  • Established sales objectives for executive teams and developed plans for achieving set targets
  • Clarified visitors' questions about cars, financing and purchase process, utilising sales skills to close potential purchases
  • Negotiated closures by successfully overcoming customer objections through skilful sales techniques and extensive product knowledge
  • Supervised processing of customer orders and coordinated transport to clients for timely delivery of purchased vehicles.

Sales Executive

PANORAMA AUTO CENTER
07.2017 - 03.2020
  • Organised and carried out professional and extensive car demonstrations and test drives, observing safety throughout processes
  • Clarified visitors' questions about cars, financing and purchase process, utilising sales skills to close potential purchases
  • Determined vehicles' values and negotiated car prices and trade-ins, enabling clients to exchange old cars for new vehicles
  • Monitored automotive sales industry to identify current product pricing, competing products and new merchandising techniques to keep business competitive.

Car dealer

Self employed
EGYPT, BAHRAIN
01.2010 - 01.2020

Customer Service Team Leader

Real State
Cairo, EGYPT
03.2011 - 01.2013
  • Cairo
  • Managed all client inquires through resolution to enhance customer satisfaction ratings
  • Supervised customer service representatives, assessed performance and organised development plans to diminish process lags
  • Improved service quality and increased sales by developing strong knowledge of company's products and services
  • Handled high-volume telephone calls to address and resolve customer queries.

Sales Representative (offshore account)

Ecco Call center
Cairo, EGYPT
01.2007 - 01.2011
  • Sales Accounts | cairo
  • Generated sales by prospecting leads, cold calling and closing deals
  • Grew customer base by acquiring new customers and identifying needs to deliver relevant products.

Education

Bachelors Of Information System

Cairo University by Alsun high institute
Cairo , EGYPT

Skills

    Team Management skills , Sales Skills, B2B sales, Account Managing, Relationship skills

    Good communication, organization, and presentation skills

    Planning and problem-solving Capable of working under pressure

    Team player and capable of completing individual tasks

    Flexible to different points of view

Languages

Arabic
Native
English
Advanced

Affiliations

  • Car Modifications: Enthusiastic about automotive modifications, with a strong interest in customizing vehicles for both performance and aesthetic improvements, applying hands-on skills to enhance vehicle functionality.

Timeline

Operations Manager

KOKO CAKES
04.2023 - Current

Account Manager

MASHKOR
07.2022 - 03.2023

Senior Sales Executive

M MOTORS
04.2020 - 07.2022

Sales Executive

PANORAMA AUTO CENTER
07.2017 - 03.2020

Customer Service Team Leader

Real State
03.2011 - 01.2013

Car dealer

Self employed
01.2010 - 01.2020

Sales Representative (offshore account)

Ecco Call center
01.2007 - 01.2011

Bachelors Of Information System

Cairo University by Alsun high institute
ISLAM SALAH