Issa Lahmar
Manama,Bahrain
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Proactive and friendly leader committed to improving restaurant operations. Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty.
Overview
3
3
Languages
1
1
Certification
4
4
years of post-secondary education
9
9
years of professional experience
Work history
Restaurant manager
Home Bakery - Apparel Group
Manama, Bahrain
2026.06 - Current
- Trained new team members, enhanced service quality.
- Cultivated a positive work environment by fostering team spirit amongst staff.
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
- Planned menu changes seasonally for fresh dining options throughout the year.
- Managed daily operations for smooth restaurant functioning.
- Coordinated events and parties to increase restaurant revenue.
- Collaborated with kitchen staff to ensure timely delivery of orders, reduced customer waiting time.
- Innovated promotional strategies, raised brand awareness in local community.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Implemented new menus, improved dining experience.
- Reconciled cash and credit card transactions to maintain accurate records.
Restaurant Manager
Al Abraaj Group Bahrain
Manama, Bahrain
2023.11 - 2026.05
- Recruitment, training and supervision of staff.
- Supervision of daily restaurant operations.
- Guarantee of compliance with quality, hygiene and food safety standards.
- Preparation and monitoring of the restaurant budget.
- Selection and negotiation with suppliers.
- Participate in team meetings to discuss best practices and opportunities for improvement.
- Maintained high standards of cleanliness within the restaurant premises, upheld reputation of establishment.
Restaurant Supervisor
AURA HOSPITALITY, Doha-Qatar
Doha, Qatar
2020.05 - 2023.09
- Supervise and coordinate the day-to-day activities of employees, including task assignment, scheduling and performance monitoring.
- Train new employees on company policies, procedures and standards. Organize ongoing training sessions for the professional development of the team.
- Ensures client service standards are met and that client issues are resolved in an effective and timely manner.
- Oversees inventory management, including purchasing, inventories and cost control,to ensure adequate supply while maintaining reasonable cost levels.
- Monitored restaurant supplies regularly, preventing sudden stock outages.
Restaurant Supervisor
THE CLIFF RESTAURANT LOUNGE,
Tunis, Tunisia
2017.02 - 2020.04
- Communicate regularly with management to report on operations and discuss objectives and initiatives.
- Implement company guidelines and strategies.
- Development and implementation of marketing strategies to attract new customers.
- Collaboration with the chef to develop and update the menu.
- Analysis of market trends and customer feedback to adjust the menu accordingly.
- Propose ideas and initiatives to improve operational efficiency and customer satisfaction.
Education
Certificate of Higher Education - Computer Science Stream
Ribat Mahdia High School
Mahdia 2005.09 - 2009.05
Skills
- Operational Management: Cost control, budget management, process optimization, supplier relationship management
- Team Management: Recruitment, training, performance evaluation, scheduling, and client issue resolution
- Communication excellence
- Advanced culinary knowledge
- Promotion and upselling techniques
- Brand promotion knowledge
LANGUAGES
English
Fluent
French
Fluent
Arabic
Native
Certification
Qatar Host Training Programme for sellers and promoters.
Timeline
Restaurant manager
Home Bakery - Apparel Group
2026.06 - Current
Restaurant Manager
Al Abraaj Group Bahrain
2023.11 - 2026.05
Restaurant Supervisor
AURA HOSPITALITY, Doha-Qatar
2020.05 - 2023.09
Restaurant Supervisor
THE CLIFF RESTAURANT LOUNGE,
2017.02 - 2020.04
Certificate of Higher Education - Computer Science Stream
Ribat Mahdia High School
2005.09 - 2009.05