Jackielou Biason
Summary
Bringing creative and positive approach, combined with strong eye for detail and design. Knowledgeable about visual merchandising principles with skills in layout design and color coordination. Capable of creating visually appealing displays that drive customer engagement and sales.
Overview
20
20
years of professional experience
Work History
Visual Merchandiser
Al Rashid Group (The Landmark Group)
02.2023 - Current
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Trained and supervised junior team members in visual merchandising techniques for consistent brand presentation across the store.
- Revamped store layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction ratings.
- Updated signage regularly to reflect current promotions or markdowns, improving clarity for customers seeking sale items within the store environment.
- Managed installation of visual merchandising displays, urging team to with speed and accuracy.
- Developed signage system that simplified navigation, improving overall shopping experience for customers.
- Proposed new ideas and concepts to enhance merchandise displays.
Retail Sales Associate
Al Rashid Group (The Landmark Group)
10.2014 - 02.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Senior Food and Beverage Server
Luna Azteca
12.2012 - 10.2014
- Worked closely with bartenders to develop signature cocktails that complemented the food menu offerings.
- Managed inventory effectively, reducing waste and maintaining appropriate stock levels.
- Enhanced customer satisfaction by providing exceptional food and beverage service.
- Trained new employees on restaurant policies and procedures, ensuring consistent service quality.
- Assisted management in planning special events and promotions to attract new clientele.
- Addressed customer concerns professionally and promptly, resulting in increased satisfaction ratings.
- Maintained a clean and organized dining area, promoting a comfortable atmosphere for patrons.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
Food Service Staff Member/Barista/Juice Maker
Avanti Cafe and Restaurant
09.2007 - 01.2009
- Maintained a clean and sanitary work environment, ensuring compliance with health regulations and safety standards.
- Handled high-volume orders accurately while under pressure, ensuring timely delivery of quality meals to customers.
- Collaborated with kitchen staff to ensure timely preparation of meals according to customer requests.
- Enhanced overall dining experience for guests through attentive food presentation and prompt delivery.
- Balanced multiple tasks simultaneously, such as taking orders, serving food, and processing payments efficiently.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
Food Server
Veranda Cafe Gallery
09.2004 - 03.2007
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Improved customer satisfaction with quick and accurate order taking.
- Answered customers' questions, recommended items, and recorded order information.
Education
Information Technology
Polytechnic University of The Philippines
Manila, Philippines02-2002
Skills
- Product knowledge
- Visual merchandising
- Customer service
- Creative vision
- Adaptability and flexibility
- Store layout
Timeline
Visual Merchandiser
Al Rashid Group (The Landmark Group)
02.2023 - Current
Retail Sales Associate
Al Rashid Group (The Landmark Group)
10.2014 - 02.2023
Senior Food and Beverage Server
Luna Azteca
12.2012 - 10.2014
Food Service Staff Member/Barista/Juice Maker
Avanti Cafe and Restaurant
09.2007 - 01.2009
Food Server
Veranda Cafe Gallery
09.2004 - 03.2007
Information Technology
Polytechnic University of The Philippines
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