RAGHURAMAN SUNDERARAJAN
SHIPPING & LOGISTICS
MANAMA
Summary
Seasoned Operations Manager with a proven track record at GLOBAL CORP LOGISTICS, enhancing team productivity and customer satisfaction through effective problem-solving and process improvement. Skilled in data analysis and staff management, I've led initiatives that streamlined operations and fostered strong client relationships, achieving operational excellence without compromising service quality.
Overview
12
12
years of professional experience
4
4
Languages
Work History
OPERATIONS MANAGER
GLOBAL CORP LOGISTICS WLL
11.2021 - Current
- Facilitated interdepartmental collaboration by sharing pertinent information with sales, purchasing, finance teams proactively.
- Ensured on-time deliveries by diligently tracking shipments and resolving issues promptly.
- Trained new hires on company procedures and industry best practices, resulting in a more knowledgeable workforce ready for success from day one.
- Provided excellent customer service by addressing client inquiries promptly and professionally, leading to increased satisfaction ratings.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced delivery times with effective communication and coordination between carriers, warehouses, and clients..
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
SR. OPERATIONS EXECUTIVE
GLOBAL CORP LOGISTICS LLC
03.2013 - 10.2021
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Implemented robust risk management strategies to minimize potential threats to business operations.
- Streamlined operational processes by identifying inefficiencies and implementing targeted improvements.
Education
Bachelor of Science - Information Technology
BALAJI INSTITUTE OF ENGINEERING AND TECHNOLOGY
CHENNAI 04.2001 -
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Process improvement
Staff management
MS office
Team leadership
Data analysis
Planning and implementation
Inventory management
Workflow optimization
Client relationships
Logistics oversight
Timeline
OPERATIONS MANAGER
GLOBAL CORP LOGISTICS WLL
11.2021 - Current
SR. OPERATIONS EXECUTIVE
GLOBAL CORP LOGISTICS LLC
03.2013 - 10.2021
Bachelor of Science - Information Technology
BALAJI INSTITUTE OF ENGINEERING AND TECHNOLOGY
04.2001 -
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