Jalal Alarayad
Bahrain
Summary
Results-driven professional with extensive experience in customer service operations, business development, and banking. Proven track record in building client relationships, streamlining processes, and managing cross-functional teams. Committed to leveraging skills and experience to drive growth and success in a dynamic organization.
Overview
2
2
Languages
1
1
Certification
7
7
years of post-secondary education
18
18
years of professional experience
Work history
Business development coordinator
ASRY (Arab Shipbuilding and Repair Yard)
2023.12 - 2025.06
- Build and maintain strong client relationships to drive satisfaction and retention.
- Coordinate and oversee multiple business development initiatives.
- Analyze customer feedback and market data to support strategic planning.
- Liaise across departments including Sales, Marketing, and Operations.
- Deliver regular progress reports and strategic proposals to management.
- Provide administrative and scheduling support for the team.
Officer - Collections Operations Support
Standard Chartered Bank
2022.08 - 2023.02
- Contacted clients regarding overdue payments and negotiated repayment plans.
- Maintained accurate customer payment and financial records.
- Issued legal notices and escalated non-payments appropriately.
- Ensured all documents were organized and stored per regulatory requirements.
Operations Specialist
Standard Chartered Bank
2017.07 - 2021.03
- Managed corporate actions services and supported client service inquiries.
- Handled document scanning, sorting, and categorization for efficient access.
- Developed document handling procedures and trained staff accordingly.
- Participated in continuous improvement initiatives.
Senior Client Care Executive – Priority Banking
Standard Chartered Bank
2015.01 - 2017.07
- Served high-value VVIP and priority banking clients.
- Handled complex inquiries and supervised shift operations.
- Trained new team members and managed shift scheduling.
- Ensured compliance with documentation and credit standards.
Client Care Executive
Standard Chartered Bank
2011.12 - 2015.01
- Resolved customer inquiries and complaints efficiently.
- Opened service requests and ensured issues were resolved.
- Verified documentation and enhanced customer satisfaction.
Customer Service Advisor
Zain Telecommunications
2007.09 - 2010.08
- Promoted products and trained new employees in sales techniques.
- Handled inquiries and service-related issues.
- Logged customer complaints and ensured timely resolution.
Education
Bachelor of Science - Business Informatics
AMA International University
2009.01 - 2011.01
Associate Diploma of Science - Business Informatics
AMA International University
2006.09 - 2009.01
Scientific Secondary Certificate -
Isa Town Secondary School
2003.09 - 2006.05
Skills
- Client Relationship Management
- Customer Service & Support
- Banking Operations
- Systems
- Collections and Negotiation
- Document Management
- Business Development Coordination
- Team Leadership and Training
- Problem Solving and Communication
- Microsoft Office Suite
- Quality Control
- Competitor analysis
- Lead generation
- Leadership development
- Customer relationship management
- CRM software use
- Motivational mentoring
- Training and mentoring
- Relationship development
Certification
- Certified Associate in Project Management (CAPM)
- Project management institute PMI
- Leadership and Management ( Coursera )
- Leading Oneself with Self-Knowledge ( University of Colorado Boulder )
- SQL for Data Analysis
LANGUAGES
English
Fluent
Arabic
Native
Courses
- Operational Risk Management
- Know Your Customer (KYC)
- Handling and Sharing Sensitive Information
- Customer Relationship Management (CRM)
- Cybersecurity
- Credit Risk Management
- Banking Regulations and Compliance
- Anti-Money Laundering (AML)
Timeline
Business development coordinator
ASRY (Arab Shipbuilding and Repair Yard)
2023.12 - 2025.06
Officer - Collections Operations Support
Standard Chartered Bank
2022.08 - 2023.02
Operations Specialist
Standard Chartered Bank
2017.07 - 2021.03
Senior Client Care Executive – Priority Banking
Standard Chartered Bank
2015.01 - 2017.07
Client Care Executive
Standard Chartered Bank
2011.12 - 2015.01
Bachelor of Science - Business Informatics
AMA International University
2009.01 - 2011.01
Customer Service Advisor
Zain Telecommunications
2007.09 - 2010.08
Associate Diploma of Science - Business Informatics
AMA International University
2006.09 - 2009.01
Scientific Secondary Certificate -
Isa Town Secondary School
2003.09 - 2006.05