Highly skilled finance professional with expertise in advanced financial statement analysis, ethical leadership, and comprehensive knowledge of Basel III. Demonstrated proficiency in financial reporting, Excel, and risk mitigation. Adept at professional communication and committed to driving organizational success through meticulous financial oversight and strategic risk management.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Operational risk
Bahrain credit
Madinat `Isa, Southern Governorate
08.2024 - Current
Maintain and update operational risk registers, tracking issues and incidents through resolution.
Monitor action plans and mitigation strategies to address control deficiencies or audit findings.
Assist in the preparation of risk dashboards and periodic risk reports for senior management and regulators.
Capture and validate operational risk events and near misses.
Assist in root cause analysis and propose remedial actions.
Review and challenge outsourcing arrangements from a risk perspective (e.g., service level agreements, continuity planning, regulatory compliance).
Evaluate business continuity plans and risk mitigation strategies for third-party service providers.
Act as a departmental Risk Champion to ensure compliance with risk policies and timely reporting/escalation of issues.
Collaborated closely with internal teams for effective cross-functional risk management strategy development.
Credit Risk & Control Officer
Bahrain Commercial Facilities Company
11.2021 - 04.2025
Recognized as the department's risk champion and responsible of directly communicating with the operational risk department
Involved in the risk assessment process of the Corporate, CSME and individual applications
Evaluates each client's creditworthiness and makes sure that the credit authorization limit is consistent with the approved credit applications
To guarantee that all loans and credit cards are processed in accordance with the company's policies
Coordinates with the relevant departments to resolve any arising matter
Control Policy to validate customer's details
Ensures that all the legal documents are correct, relevant and signed by all relevant parties
Investigating cases of credit card fraud based on information received from the fraud detection system
Assisting customers through phone calls, chat services, or direct emails with solutions to any problems they may encounter
Assist customers applying for any type of loan, including Personal loans, Vehicle loans, Credit Cards, and Mortgage loans, by assisting them in gathering documents needed and arranging branch visits
Contact Centre Agent
Bahrain Commercial Facilities Company
02.2017 - 11.2021
Recognized as the department's risk champion and responsible of directly communicating with the operational risk department
Involved in the risk assessment process of the Corporate, CSME and individual applications
Evaluates each client's creditworthiness and makes sure that the credit authorization limit is consistent with the approved credit applications
To guarantee that all loans and credit cards are processed in accordance with the company's policies
Coordinates with the relevant departments to resolve any arising matter
Control Policy to validate customer's details
Ensures that all the legal documents are correct, relevant and signed by all relevant parties
Investigating cases of credit card fraud based on information received from the fraud detection system
Assisting customers through phone calls, chat services, or direct emails with solutions to any problems they may encounter
Assist customers applying for any type of loan, including Personal loans, Vehicle loans, Credit Cards, and Mortgage loans, by assisting them in gathering documents needed and arranging branch visits
Managed high volume of customer calls, ensured customer satisfaction.
Maintained a professional demeanour under pressure, led by example on the floor.
Customer Service Assistant - Trainee
Bahrain Commercial Facilities Company
07.2016 - 01.2017
Face-to-face interactions with customers regarding fund transfers and inquiries related to vehicle loans, personal loans, and credit cards
Provide a brief overview of company products to customers and adapt sales strategies to offer services offered by the company
Education
Bachelor of Banking & Finance - Banking and finance