Summary
Overview
Work History
Education
Skills
Interests
References Documents
Personal Information
Timeline
Generic
Jasim Faisal

Jasim Faisal

Clients Care Executive
Manama

Summary

Experienced Application & Customer Care Executive brings 12+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset. and seeking new challenges in a new career, where relevant education, experience and analytical, follow-up and problem solving skills be utilized and advanced.

Overview

17
17
years of professional experience
1
1
Language

Work History

Application & Customer Care Executive – Export (KSA)

Awal Gulf Manufacturing
09.2020 - Current
  • Cultivate a healthy business relationship with clients
  • Interact with the customers to develop sustainable commercial relationships
  • Contribute towards achieving revenue growth & margin expansion
  • Strengthen sales force & customer care effectiveness
  • Enhance customers’ coverage & improve operational efficiency and market intelligence.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Maintained and managed customer files and databases.
  • Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
  • Communicated with customers to identify needs and expectations.
  • Defined clear targets and objectives and communicated to other team members.

Executive Logistics

Awal Gulf Manufacturing
04.2015 - 07.2020
  • Maintain optimal transportation modes
  • Plan Product Flow systems to meet customer requirements
  • Maintain reports and process documentation
  • Monitor product export processes to ensure compliance with regulatory or legal requirements
  • Collaborate with other departments to integrate logistics with business processes, such as customer sales, order management, accounting
  • Direct inbound and outbound logistics operations, such as units releasing, transportation or warehouse activities, logistics quality management
  • Planning the daily shipment tasks and schedules.

Accountant

Masaq for accounting services (Part Time)
07.2020 - 12.2021
  • Accounting & Book keeping
  • Preparing financial reports
  • Preparing VAT report
  • Business consulting and analyzing.

Client Services & Marketing Executive

Al Waraqoon Company
12.2013 - 11.2014
  • Planning the Overall Marketing and corporate communications strategy
  • Facilitate client development through Marketing and Client services programs
  • A good understanding of the customer’s business and what is important in the business, e.g
  • Price, delivery times, speed to market, dependability
  • Knowledge of the organization and activity of the clients so as to anticipate their needs with technical solutions that offers an efficient response to them
  • Interpretation (and often development) of client briefs
  • Dealing with all aspects of a campaign
  • Design, implement and facilitate annual Marketing plans for the Company
  • Market analysis and analysis of competitors’ activity and situation
  • Help the creative director to assign tasks and check the status of each outstanding tasks
  • Conduct a daily morning meeting with the creative team to go over items/tasks assigned and due for the day and determine if there are any roadblocks
  • Communicate any issues with the Creative team, Admin staff, and Management.

Sales Support executive

Oriental Press
06.2013 - 11.2013
  • Answering the inquiries of the company's sales offices based in the UK & Dubai
  • Receiving printing orders and comparing the prices and the specifications agreed against those mentioned in the order received
  • Advising alternative options for book specifications not available in house
  • Discussing costing basis with the company's estimation specialists and sharing pricing decisions with the head of Book project department.


Sales Consultant – Teller

Travelex Bahrain Exchange
02.2012 - 12.2012
  • Buying and Selling Currencies
  • Ensuring transactions are completed in an efficient manner with a high level of accuracy
  • Open / close branches as required and ensuring all tasks and checks are completed
  • Follow compliance procedures, KYC procedures and company policies.

Sales Manager

Don Paggio group
06.2007 - 09.2009
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Established and cultivated solid business relationships with new or existing customers.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.

Education

Bachelor in Banking and Finance -

University of Bahrain

undefined

undefined

Ahmed Al-Omran Secondary School

Skills

    Problem Resolution

undefined

Interests

Business
Sport
Arts
Travelling

References Documents

All references and documents are available upon request

Personal Information

  • Date of Birth: 06 NOV 1988
  • Nationality: Bahraini
  • Marital Status: Married

Timeline

Application & Customer Care Executive – Export (KSA)

Awal Gulf Manufacturing
09.2020 - Current

Accountant

Masaq for accounting services (Part Time)
07.2020 - 12.2021

Executive Logistics

Awal Gulf Manufacturing
04.2015 - 07.2020

Client Services & Marketing Executive

Al Waraqoon Company
12.2013 - 11.2014

Sales Support executive

Oriental Press
06.2013 - 11.2013

Sales Consultant – Teller

Travelex Bahrain Exchange
02.2012 - 12.2012

Sales Manager

Don Paggio group
06.2007 - 09.2009

Bachelor in Banking and Finance -

University of Bahrain

undefined

undefined

Ahmed Al-Omran Secondary School
Jasim FaisalClients Care Executive