Jasim Faisal
Clients Care Executive
Manama
Summary
Experienced Application & Customer Care Executive brings 12+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset. and seeking new challenges in a new career, where relevant education, experience and analytical, follow-up and problem solving skills be utilized and advanced.
Overview
17
17
years of professional experience
1
1
Language
Work History
Application & Customer Care Executive – Export (KSA)
Awal Gulf Manufacturing
09.2020 - Current
- Cultivate a healthy business relationship with clients
- Interact with the customers to develop sustainable commercial relationships
- Contribute towards achieving revenue growth & margin expansion
- Strengthen sales force & customer care effectiveness
- Enhance customers’ coverage & improve operational efficiency and market intelligence.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Maintained and managed customer files and databases.
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Communicated with customers to identify needs and expectations.
- Defined clear targets and objectives and communicated to other team members.
Executive Logistics
Awal Gulf Manufacturing
04.2015 - 07.2020
- Maintain optimal transportation modes
- Plan Product Flow systems to meet customer requirements
- Maintain reports and process documentation
- Monitor product export processes to ensure compliance with regulatory or legal requirements
- Collaborate with other departments to integrate logistics with business processes, such as customer sales, order management, accounting
- Direct inbound and outbound logistics operations, such as units releasing, transportation or warehouse activities, logistics quality management
- Planning the daily shipment tasks and schedules.
Accountant
Masaq for accounting services (Part Time)
07.2020 - 12.2021
- Accounting & Book keeping
- Preparing financial reports
- Preparing VAT report
- Business consulting and analyzing.
Client Services & Marketing Executive
Al Waraqoon Company
12.2013 - 11.2014
- Planning the Overall Marketing and corporate communications strategy
- Facilitate client development through Marketing and Client services programs
- A good understanding of the customer’s business and what is important in the business, e.g
- Price, delivery times, speed to market, dependability
- Knowledge of the organization and activity of the clients so as to anticipate their needs with technical solutions that offers an efficient response to them
- Interpretation (and often development) of client briefs
- Dealing with all aspects of a campaign
- Design, implement and facilitate annual Marketing plans for the Company
- Market analysis and analysis of competitors’ activity and situation
- Help the creative director to assign tasks and check the status of each outstanding tasks
- Conduct a daily morning meeting with the creative team to go over items/tasks assigned and due for the day and determine if there are any roadblocks
- Communicate any issues with the Creative team, Admin staff, and Management.
Sales Support executive
Oriental Press
06.2013 - 11.2013
- Answering the inquiries of the company's sales offices based in the UK & Dubai
- Receiving printing orders and comparing the prices and the specifications agreed against those mentioned in the order received
- Advising alternative options for book specifications not available in house
- Discussing costing basis with the company's estimation specialists and sharing pricing decisions with the head of Book project department.
Sales Consultant – Teller
Travelex Bahrain Exchange
02.2012 - 12.2012
- Buying and Selling Currencies
- Ensuring transactions are completed in an efficient manner with a high level of accuracy
- Open / close branches as required and ensuring all tasks and checks are completed
- Follow compliance procedures, KYC procedures and company policies.
Sales Manager
Don Paggio group
06.2007 - 09.2009
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Established and cultivated solid business relationships with new or existing customers.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
Education
Bachelor in Banking and Finance -
University of Bahrain
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Ahmed Al-Omran Secondary School
Skills
Problem Resolution
Excellent Problem-Solving Abilities
Decision-Making
Time Management
Product and Service Knowledge
Customer Relationship Management
Schedule Management
Team Work Scheduling
Documentation and Reporting
Account Reconciliation
Financial Reporting
MS Office
Rogramming Operating Systems
Interests
Business
Sport
Arts
Travelling
References Documents
All references and documents are available upon request
Personal Information
- Date of Birth: 06 NOV 1988
- Nationality: Bahraini
- Marital Status: Married
Timeline
Application & Customer Care Executive – Export (KSA)
Awal Gulf Manufacturing
09.2020 - Current
Accountant
Masaq for accounting services (Part Time)
07.2020 - 12.2021
Executive Logistics
Awal Gulf Manufacturing
04.2015 - 07.2020
Client Services & Marketing Executive
Al Waraqoon Company
12.2013 - 11.2014
Sales Support executive
Oriental Press
06.2013 - 11.2013
Sales Consultant – Teller
Travelex Bahrain Exchange
02.2012 - 12.2012
Sales Manager
Don Paggio group
06.2007 - 09.2009
Bachelor in Banking and Finance -
University of Bahrain
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Ahmed Al-Omran Secondary School