Jassim Malik

New Start-up Department

• Established structure of pre approval team.
• Arrange training of pre approval team.
• Made sure achieving deadlines set for starting full live operation.
• Reached claim handling case numbers per day/month within SL.
• Increase quality of service.
• Build dynamic shift rooster for 24 hours operation.
• Decrease number of complains from old operation significantly.
• Decrease waiting time for approval.
• Create emergency support team on standby in case of system down.

Start-Up Company

• Build local & international network of providers covering Worldwide.
• Build and trained operation teams ( Technical, Travel Assist & Emergency Medical Team) of 35 employees Handling over 300 calls & over 180 email interactions daily.
• Assist commercial department in occur clients.
• Developed & modify policy wordings.
• Create training guideline for team leaders and supervisors.
• Develop new service products for insurance companies in need of upscale their customer service experience.
• Successfully Evacuate group of clients from south of Sudan in civil war period.
• Build Afro Asian Assistance Name as one of best service companies in GCC & Mena Region by servicing over 800 thousand active client at any given time.

• Determine extent of damage and estimate repair costs for over 50 claims per day.
• Evaluated accuracy and quality of data entered into management system.
• Prepared insurance claim forms or related documents and reviewed for completeness.
• Calculated adjustments, premiums and refunds.
• Generated, posted and attached information to claim files.

• Used specialized software to track and maintain over150 cases per day registering incident numbers and logs.
• Questioned callers to determine nature of problems and locations to direct type of response needed.
• Answered 200 calls from automatic routing system and took basic information from callers.
• Increased customer satisfaction by resolving issues within SL.