Jayakumar Jagadeeswaran

• Construction Equipment, Cranes , MHE & Diesel Generator Sets (Cummins/Perkins/Hitachi/Bobcat/Grove/Hyster/Snorkal/Combi lift/Denyo/Hiab/CAT)
• Responsible for Target for Service revenue and Income and achieved by 110% over last 3 years.
• Responsible for parts sales thru service and achieved by 100%
• Reduced cost of operation by 15% over the previous years.
• Influenced positive change by implementing advanced technological solutions such as online reporting, Monitoring the machines and team
• Collaborated with stakeholders to understand and meet business objectives.
• Directed process improvements, reducing operational bottlenecks.
• Negotiated contracts with vendors ensuring cost-effectiveness and timely service delivery.
• Enhanced productivity by introducing efficient scheduling system.
• Built strong relationships with key clients increasing loyalty and retention.

• PACT- Volvo SDLG Construction equipment in the State of Kerala
• Responsible for target Service revenue , AMC & Parts and achieved 95%
• Improved customer satisfaction to 85% by resolving complex issues swiftly.
• Collaborated closely with management, shaping the direction of our customer support strategy.
• Maintained high service standards through structured monitoring system.
• Boosted team morale, leading to increased productivity.
• Ensured adherence to compliance guidelines, minimising risk exposure for the business.
• Handled complex customer queries to ensure resolution and satisfaction.
• Updated customers on special offers and promotions for increased revenue.
• Reduced customer wait times by adhering to call target timeframes.
• Improved customer satisfaction ratings through responsive query resolution.
• Logged customer communications for complete service records.
• Actioned customer feedback to enhance contact center service provisions.
• Documented customer contacts in system for use in further interactions or actions.
• Handled escalated complaints, resulting in satisfied repeat customers.
• Pioneered new approaches to problem-solving that increased efficiency.
• Balanced multiple priorities whilst ensuring top-notch service quality at all times.
• Managed challenging situations, maintaining composure under pressure at all times.

• ICB / Dynapac/Atlascopco/ Husqvarna/ Tower lights /Fassi Crane & Diesel Generator sets-JCB/Himoinsa),Cummins, Kirloskar
• Responsible for the business objectives ie Service revenue and Parts sales and achieved 90-95% every year
• By "customers first " approach, we could bring new customers in the fold
• Initiated Multi franchise products service and generated additional revenue to the company by 20%
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Improved efficiency and productivity by acquiring new skills.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Applied positive customer service approach to increase satisfaction levels.
• Applied critical thinking to analyze problems, evaluate solutions and select best decisions.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
• Displayed energy and enthusiasm in fast-paced environment.
• Successfully delivered on tasks within tight deadlines.

• CAT/IMT Piling Rigs, Junton Hammers, Cranes, Batching plants, Mobile Crushers & Hot Pot Carriers, Cummins Engine
• Responsible for Pan India sale of Parts and service revenue, AMC for the products handled
• Achieved 95-110 % yearly against the set targets
• Successfully delivered on tasks within tight deadlines.
• Increased customer satisfaction by resolving issues.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Carried out day-to-day duties accurately and efficiently.

[CIFA/ Wacker Neuson/Kobelco/New Holland/Iveco Trucks)

• Responsible for Parts and Service revenue by 95% against the target set every year.
• Productivity improved by 80% from the previous 65% over 1 year period
• Preparing Annual Budget for the service dept and follow P&L and initiate corrective actions months after month
• Devised strategic plans to drive continuous improvement in services.
• Oversaw all aspects of customer interactions maintaining high levels of satisfaction.
• Launched initiatives for improving staff performance and skill sets.
• Pioneered the implementation of a new service strategy enhancing customer satisfaction.
• Directed process improvements, reducing operational bottlenecks.
• Negotiated contracts with vendors ensuring cost-effectiveness and timely service delivery.
• Collaborated with stakeholders to understand and meet business objectives.
• Coordinated training programs for staff development.
• Audited service delivery processes with an eye on quality assurance.
• Implemented innovative solutions for complex customer concerns.

• Case / Sumitomo/Bobcat /Putmeister / Liebherr
• Responsible for the preset target for service and parts revenue and achieved by 85-95% every year
• Team Training and development by providing 10 man days training to all technicians every year
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Applied positive customer service approach to increase satisfaction levels to 85%
• Delivered exceptional customer service by proactively listening to concerns and answering questions.

• Highway Trucks & Mining Tipper & Multi axle Buses
• Target achieved on Service revenue and Parts sales by 100-110% year after year
• Facilitated regular team meetings, promoting open communication and collaboration.
• Streamlined operational processes to maximize productivity to 85%
• Conducted thorough performance reviews to identify areas for improvement.
• Established strong client relationships for improved brand loyalty.
• Managed inventory controls, reducing unnecessary expenditure by 10%.
• Developed comprehensive service plans, improving client trust and loyalty.
• Enhanced customer service by managing and coordinating technical support teams.
• Led high-performing teams for increased efficiency and productivity to 75-80% (field jobs)
• Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.
• Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.

• Caterpillar CE & Mining Equipment & Diesel Generator Sets
• Handled 65 customers and 250 machines independent as service engineer for technical support and parts sales
• Achieved Service revenue and parts sales by 95-105% every year
• Demonstrated excellent problem-solving skills, consistently resolved challenging technical issues.
• Streamlined workflow by developing effective service schedules.
• Enhanced operational efficiency, implemented new service protocols.
• Utilised advanced diagnostic tools to quickly identify faults in machinery components.
• Performed extensive repair works to restore functionality in faulty machines.
• Verified correct installation of new equipment, guaranteed optimal operation from the start.
• Achieved optimal machinery performance by executing regular preventive maintenance.
• Conducted routine inspections to ensure system integrity for efficient operations.
• Ensured compliance with safety regulations during all servicing tasks for secure work environment.
• Directed administration and optimisation of financial operations, payroll and accounting processes.