JAYPEE DUPRIZ CAMILO
EAST RIFFA BUKOWARAH,BAHRAIN
Summary
Detail-oriented professional with expertise in email correspondence, cash handling, and payment processing. Proficient in Microsoft Excel and POS systems, with a proven ability to manage customer information collection and streamline office operations through efficient ordering of supplies and meeting room preparation. Adept at ensuring accurate cash management while maintaining high standards of service delivery. Committed to leveraging organisational skills to support business objectives and enhance operational efficiency.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
RECEPTIONIST
ALDOY INTERNATIONAL SPORTS & MARTIAL ARTS CENTRE
EAST RIFFA BUKOWARAH, BAHRAIN
07.2021 - Current
- Assisted with administrative tasks, improving overall functionality of the office.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
- Maintained an organised reception area for a professional business environment.
- Managed phone calls, resulting in effective communication flow within the company.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Maintained accurate logs of visitor entries for security purposes.
- Upheld confidentiality with sensitive information handling procedures.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
Store supervisor
LOCAL MADE COOKIES
MASTHAN ROAD RIFFA BUKOWARAH, BAHRAIN
06.2018 - 04.2021
- Lead staff training sessions improving overall team productivity.
- Managed promotional displays for maximum product visibility and increased sales opportunities.
- Handled delivery logistics for seamless stocking of new arrivals.
- Completed administrative tasks promptly contributing to efficient store operations.
- Increased customer satisfaction with prompt resolution of complaints and queries.
- Enforced health and safety standards resulting in a safe workplace.
- Boosted sales performance through effective upselling strategies on shop floor.
- Coordinated staff rota for balanced workload and efficient store operations.
- Trained new employees, leading to competent store personnel.
- Handled customer enquiries with professionalism leading to enhanced client relations.
- Performed daily cash handling duties, ensuring accurate financial transactions at tills.
- Oversaw security measures to prevent theft or loss of merchandise.
- Resolved complaints to achieve full customer satisfaction.
- Kept inventories updated to enable timely stock reorder and replenishment.
- Retained knowledge of current and new stock to resolve staff and customer queries.
Receptionist/COFFEE SERVER
TWINKLE - TWINKLE CHILDREN ACTIVITY CENTER & CAFE
AL MARKH SAAR, BAHRAIN
09.2017 - 02.2018
- Assisted with administrative tasks, improving overall functionality of the office.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Managed phone calls, resulting in effective communication flow within the company.
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
ASSITANT STORE SUPERVISOR
UPPER CRUST RESTAURANT & CAFE
BILAD AL QADEEN, BAHRAIN
09.2016 - 09.2017
- Managed till operations during peak hours to ensure quick customer service.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Handled returns and exchanges professionally, maintaining a high level of customer satisfaction.
- Provided excellent customer service, resulting in repeat business.
- Worked closely with the store supervisor for visual merchandising plans.
- Assisted customers in choosing products, enhancing their shopping experience.
- Trained new staff members to enhance team productivity.
- Delegated tasks across the team for efficient workflow management.
- Monitored expiration dates on perishable items, ensuring only fresh products on shelves.
CALL CENTER AGENT
TELEPERFORMANCE
3rd FLOOR SM CITY DAVAO, PHILIPPINES
01.2013 - 03.2013
- Facilitated positive customer experiences with attentive service.
- Streamlined communication with customers to understand needs better.
- Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Maintained professional demeanour during challenging customer interactions, maintaining calm under pressure.
- Built long-term client relationships through exceptional customer service skills.
- Increased client trust by providing accurate product information.
- Resolved conflicts in a respectful manner, promoting a positive image of the company.
- Managed high volume of inbound calls, ensuring swift response times.
Education
BACHELOR OF SECONDARY EDUCATION - SECONDARY EDUCATION
SOUTHERN CHRISTIAN COLLEGE
MIDSAYAP NORTH COTABATO, PHILIPPINES 06.2012 - 03.2013
Skills
- Email correspondence
- Ordering office supplies
- Meeting room preparation
- Customer information collection
- Cash handling
- Payment Processing
- Cash management
- Microsoft Excel
- POS Systems
Languages
English
Fluent
FILIPINO
Fluent
Arabic
Elementary
Timeline
RECEPTIONIST
ALDOY INTERNATIONAL SPORTS & MARTIAL ARTS CENTRE
07.2021 - Current
Store supervisor
LOCAL MADE COOKIES
06.2018 - 04.2021
Receptionist/COFFEE SERVER
TWINKLE - TWINKLE CHILDREN ACTIVITY CENTER & CAFE
09.2017 - 02.2018
ASSITANT STORE SUPERVISOR
UPPER CRUST RESTAURANT & CAFE
09.2016 - 09.2017
CALL CENTER AGENT
TELEPERFORMANCE
01.2013 - 03.2013
BACHELOR OF SECONDARY EDUCATION - SECONDARY EDUCATION
SOUTHERN CHRISTIAN COLLEGE
06.2012 - 03.2013
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