Jenifer Hiltrud
Dubai,UAE
Summary
Accomplished HR professional with expertise in strategic planning, employee relations, and compliance. Demonstrates a strong ability to manage HR operations and drive change management initiatives effectively. Skilled in communication and conflict resolution, ensuring a harmonious workplace environment. Committed to leveraging these competencies to enhance organizational success and foster positive employee experiences.
Overview
16
16
years of professional experience
Work history
Manager – Human Resources
Azentio Software Middle East FZ LLC
Dubai, UAE
12.2022 - 06.2025
- Spearheaded end-to-end HR and Administrative operations for 17 countries across the Middle East and Africa (MEA) region, covering 400+ employees.
- Administered payroll functions efficiently, ensuring timely compensation to all employees, ensuring accurate and timely processing as per respective country laws.
- Managed entire employee lifecycle from onboarding to offboarding, including: Virtual and in-person onboarding, document collection, and induction.
- Exit formalities and full and final settlements in accordance with local labor regulations.
- Handled employee relations and query management, fostering a responsive and empathetic HR environment.
- Strategically liaised with senior leadership to identify organizational needs and successfully implemented transformative changes that enhanced company growth and upheld core values aligned with corporate goals.
- Orchestrated company-wide events, internal engagement efforts, and multicultural celebrations to strengthen employee morale and inclusivity.
- Shaped policy decisions by delivering impactful data analysis that informed leadership and guided change initiatives.
- Trusted from the outset to lead both Human Resources and Administrative functions, demonstrating versatility and leadership across organizational operations.
- Ensured full compliance with local regulations across multiple countries by staying abreast of legal developments and embedding them into internal policies and practices.
- Coordinated all aspects of work and residency permit processing in the Gulf region, ensuring timely and compliant submissions.
- Directed strategic administrative initiatives, streamlining operations and optimizing vendor relationships, while ensuring compliance with safety and facility standards across 8 offices.
FOUNDER
My Faktory
Chennai, India
12.2014 - 04.2019
- Company Overview: E-commerce Children clothing store.
- Found and built E-commerce Children clothing store from scratch to 20K customers.
- Solely managed the entire business operations starting from the ideation, implementation, procurement, sales, marketing, accounts and administration.
- E-commerce Children clothing store.
- Website: http://www.myfaktory.in/
- Instagram: http://www.instagram.com/my_faktory
VIRTUAL OFFICE MANAGER
Lammore Consulting
Chennai, India
09.2012 - 01.2013
- Set up and maintained a virtual office in Chennai for a UK- based company.
- Arranged payments for vendors, travel, and sales expenses.
- Prepared and organized databases and reports.
- Generated Leads & Fix appointments.
- Managed communication and answer emails.
- Handled social media accounts.
SALES MANAGER
Getit Yellow Pages
Chennai
01.2009 - 09.2012
- Hired and trained dedicated and high-achieving sales teams.
- Mentored and trained staff to drive productive goal setting and field sales objectives achievement.
- Retained existing customers and substantially grew customer base, product line, and sales volume.
- Increased year-on-year sales by 150%, implementing strategic business growth and retention initiatives.
- Increased profitability by developing pipelines using multiple marketing channels and sales strategies.
- Won Best Employee Award in Getit for exceeding the sales target.
- Won multiple certifications for teamwork and contributions.
- Built the customer base to 20000 Parents.
Education
Bachelor of Business Administration -
University of Madras
ChennaiSkills
- Strategic Planning
- Employee Relations
- Compliance
- HR Operations
- Change Management
- Communication
- Conflict Resolution
Personal Information
Nationality: Indian
Languages
English
Fluent
Tamil
Fluent
Malayalam
Fluent
Accomplishments
- Accelerated career progression with a promotion from Senior Lead – Workplaces to Manager – Human Resources within 1.5 years, reflecting exceptional leadership and results.
- Honored with multiple Certificates of Appreciation for exemplary teamwork and significant contributions to company goals.
- Entrusted as the company’s General Manager overseeing all licensing operations in the UAE, ensuring regulatory compliance and smooth business functioning.
- Recognized as Best Employee at Getit for consistently surpassing sales targets and driving revenue growth.
- Successfully expanded the customer base to over 20,000 parents through strategic relationship building and targeted outreach initiatives.
Timeline
Manager – Human Resources
Azentio Software Middle East FZ LLC
12.2022 - 06.2025
FOUNDER
My Faktory
12.2014 - 04.2019
VIRTUAL OFFICE MANAGER
Lammore Consulting
09.2012 - 01.2013
SALES MANAGER
Getit Yellow Pages
01.2009 - 09.2012
Bachelor of Business Administration -
University of Madras
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