JENNLYN POMARIO
Riffa,Bahrain
Summary
With the acquired experience in the customer service profession, I bring a wealth of expertise in leading teams, managing significant event portfolios and ensuring the highest standards of service. My ability to drive revenue growth and implement innovative solutions has consistently resulted in exceeding business objectives. I bring the necessary skills and expertise thus boosting the company's success.
Dedicated professional with proven customer service skills. Strong communicator and problem-solver, committed to enhancing client experiences and fostering loyalty in a fast-paced environment.
Overview
17
17
years of professional experience
Work History
Front Desk Receptionist
Pink Padel W.L.L
East Riffa, Kingdom Of Bahrain
09.2021 - Current
- Coached training staff for effective customer service to build loyal customers
- Welcoming clients and visitors to the padel club and providing accurate information concerning programs and activities
- Providing information on training classes and availability
- Ensure that only authorized participants and guests are allowed access to the facility
- Answer the phones and handle each call, ensuring the callers' needs are met
- Performed basic operational tasks such as scheduling court bookings
- Supervised and maintain a clean and tidy environment, both behind and in reception area
- Addressed all clients on departure, ensuring they had a pleasant and productive visit to the sports club
- Handling questions about the cancellation of booking
- Recording and keeping clear and adequate records of all queries, complaints, lost property
- Ensuring that we have adequate stocks of information, and some other items that we are selling
- Inform clients about discounts and special offers to padel courts
- Prepare invoices and manage accounts receivable and payable
- Provide administrative support to the team, including typing, data entry, and filing.
Supervisor
Quintet Food and Beverage Services
Juffair, Kingdom Of Bahrain
12.2018 - 09.2021
- Training staff for effective customer service to build loyal customers
- Weekly and Monthly inventory, stocking, and waste control for effective operation
- Handling customer complaints to the very end and follow-ups to check if they are satisfied
- If not, provide effective service recovery process to retain customer and project professional and sound business practices
- Adhere to strict COVID-19 protocols, cleanliness and hygiene standards daily, for safety and security of all my staff and customers (Top priority)
- Equipment handling and safe operation
- Monitored and checked daily to preserve equipment and protect employee
- Clean and provide preventive maintenance of equipment on a weekly basis
- Train and provide OJT to staff members and enforce strict adherence to the SOP
- Bake fresh cookie dough and add toppings to promote the product and increase sales by offering maximum add-ons and extras to walk in customers as per the flexibility as outlined in the SOP.
- My Cookie Dough from UK
Customer Service/Cashier/ Receptionist
Aroma Café and Restaurant
Seef, Kingdom Of Bahrain
11.2016 - 12.2018
- Handling delivery calls and arranging delivers to be on time with right orders
- Greeted 90+ visitors each day, collecting messages, receiving packages and directing guests to relevant personnel.
- Assure that all requirements and arrangements are organized and executed based on management planning and Team briefing of the day
- Responsibility as a cashier in busy hours, for quick and effective service
- Proactive establish and maintain effective working team relationship with all support department
- Emailing and calling the clients from database and negotiating them for booking our facilities for birthday occasion, graduations, event management, seminars.
- Accordance to health requirements and local Laws.
- Processed payments for completed services and prepared invoices for outstanding balances.
- Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
Cashier / Head Waitress
Aroma Express
Juffair, Kingdom Of Bahrain
11.2015 - 11.2016
- When assigned as a cashier- to sale maximum based on daily targets with accurate punching, giving right change, suggestive sale and excellent
- In controlled for making order receipt from the Tables and passing it to the kitchen
- Administered the floor and supervise the team when needed.
- Aided in management decision-making by offering feedback on policies and procedures.
- Protected staff and customers by monitoring and maintaining strict safety standards.
- Kept team on-task and used expert communication skills to quickly resolve problems.
- Monitored billing and coached employees on incorrect POS usage.
- Achieved sales goals by promoting high-profit items and daily specials.
- Satisfied customers with fast, friendly food service.
- Engaged directly with customers, including presenting menus and specials, checking on satisfaction and offering advanced support.
- Informed kitchen staff of special-order requests and dietary restrictions.
- Increased bill totals by suggesting drinks, desserts and other add-on purchases.
Receptionist
Oasis Park Hotel
Paco, Manila, Philippines
02.2009 - 04.2011
- Sorted and distributed incoming mail and coordinated pickups for outgoing parcels.
- Answered questions regarding company pricing and policies.
- Scheduled appointments and documented updates in scheduling software.
- Greeted incoming guests and directed individuals to appropriate personnel
- Treated visitors with friendly, approachable attitude.
- Directed numerous calls per day to appropriate recipients using multi-line system.
- Routed messages, coordinated appointments and directed personnel to various departments.
- Recorded inquiries, complaints and comments as well as action taken.
Education
Bachelor of Science - Nursing
Our Lady of Fatima
Secondary -
Sacred Heart Academy
Skills
- Basic Computer literate
- Filing documents
- Inventory and stock reconciliation
- Making reports
- Microsoft Office
- Spreadsheet tracking
- Team work
Languages
English
Advanced
C1
Timeline
Front Desk Receptionist
Pink Padel W.L.L
09.2021 - Current
Supervisor
Quintet Food and Beverage Services
12.2018 - 09.2021
Customer Service/Cashier/ Receptionist
Aroma Café and Restaurant
11.2016 - 12.2018
Cashier / Head Waitress
Aroma Express
11.2015 - 11.2016
Receptionist
Oasis Park Hotel
02.2009 - 04.2011
Bachelor of Science - Nursing
Our Lady of Fatima
Secondary -
Sacred Heart Academy