JHONA P. QUISMUNDO
Administrative Customer Service Officer
West Riffa,Kingdom Of Bahrain
Summary
OBJECTIVES:
Seeking higher position in a growth oriented company offering a challenging opportunity for Advancement & Development based on performance, hence fully utilizing my abilities in a group where I would learn and improve myself and thus be an asset to the organization. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Administrative ] position in Customer services, Marketing Sales, Finance and Merchandise Project environment. Ready to help team achieve company goals.
Overview
11
11
years of professional experience
9
9
years of post-secondary education
Work History
RECEPTIONIST/Customer Service Representative
AL AREEN LEISURE AND TOURISM CO. SPC
Manama, Capital Governorate
09.2021 - Current
- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
- Answering screening and forwarding incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
Sales Administrative Executive/Executive Merchandiser
Asghar Ali Co. WLL
, Bahrain
08.2019 - 09.2021
- Planning and developing merchandising strategies
- Planning and developing new projects/items
- Analyzing sales figures, customers reactions and market trends to anticipate product needs
- Collaborating with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scales
- Produce layout plans for stores and maintain store shelves and inventory
- Monitor stock movement and consider markdowns, promotions, price changes, clear outs etc
- Build constructive customer relationships and team with channel partners to build pipeline and close deals Remain up to date with industry’s best practices
- Providing crucial support to the Merchandising team taking an active role by analyzing sales trends, monitoring deliveries and maintaining stock levels
- Managing current sales and forecasting sales figures
- Monitoring deliveries and stock levels in distribution centres and stores
- All other duties as reasonably requested – most works related to administering
Sales Administrative Executive
AL BAKALI GENERAL TRADING B.S.C, Seef District
03.2017 - 08.2019
- Report to the Managing Director day to day activities.
- Working with all levels of internal management & staff, as well as outside clients & vendors.
- Handling commercial communication, administration and office management related duties in the organization Distributed emails, faxes as well as composing correspondence/ reports for manager’s signature, and processed replies on incoming requests & clarification.
- Using variety of software package such as Microsoft Word, Outlook, Powerpoint, Excel & etc.
- Preparing reports, presentations & proposals of the certain requirement Register & arrange site visits & exhibitions for the Managers & Engineers Scheduling appointments and meetings for Executives & Upper level staff Manage to arrange with various clients for meetings with our Principals during their visit to Bahrain for Business Relations Coordinate with engineers for technical issues of the certain requirements/ projects Maintain and updating the client’s contact in the system Organizing & storing paperwork, documents & computer-based information Making a systematic list of catalogues/ product references & business cards Negotiated terms, and pricing with customers, met daily deadlines to ensure customer satisfaction.
- Prepares bid submission in accordance to scope of work to meet client requirements.
Secretary
DALLAH PROMOTION
Isa Town, Bahrain
11.2016 - 02.2017
- Health Status: Fit to work Passport No.
- Reported directly to Finance Division Manager Receiving cash or cheque for the issued Water Bill Entered customers' transactions into computer system in order to record transactions and issue computer-generated receipts.
- Balanced cash & cheque at ends of shifts and calculate daily transactions Recorded all transactions promptly, accurately and in compliance with management Arranged cash received & coins according to denomination Prepared daily transaction reports Ensured compliance with all internal controls and established policies and procedures.
- Cooperative and can work as a group.
- Skilled at learning new concepts quickly while working well under pressure.
- Charismatic, sociable, dynamic & interactive.
- Work well with less or without supervision.
- Adaptable to changes.
- Self-confidence and positive approach to the goal.
- Deep knowledge in occupational hazards and safety precautions.
- Proven ability to follow instructions and specifications.
Cashier, Service Crew
JOLLIBE FOOD SERVICE Paniqui
Tarlac, Philippines
08.2011 - 09.2015
- Greet and take orders from customers and present them as requested.
- Process bills for the customer and also issue them receipts.
- Furnish customers with helpful information regarding service time and special deal offers.
- Setting the table in preparation for customers.
- Clearing tables after customers have finished dining.
Assistant Teacher
SLU LES, Saint Louis University Laboratory Elementary School
07.2012 - 04.2014
- Help the Advisers to make visual aids.
- Make reports about the performances and development of the students.
- Do lesson plan after each lesson of all subjects.
- Guide the students in every activity (written/ application).
Call Center Sales Representative
SITEL, City
Baguio, Philippines
07.2010 - 12.2010
- Receive inbound calls including transferred sales leads and calls from current and potential customers Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit an application.
- Perform basic account maintenance activities.
- Meet Quality Assurance Requirements and other key performance metrics.
Education
High School Diploma -
06.2005 - 06.2009
Bachelor of Science - Special Education; Pre-school Education
01.2010 - 01.2015
Skills
Strong administrative proficiency
Administrative writing
Goods procurement
Organized in workload
Time management in planning skills
Resourceful, driven attitude with genuine desire
Computer literate in various MS applications
Timeline
RECEPTIONIST/Customer Service Representative - AL AREEN LEISURE AND TOURISM CO. SPC
09.2021 - Current
Sales Administrative Executive/Executive Merchandiser - Asghar Ali Co. WLL
08.2019 - 09.2021
Sales Administrative Executive - AL BAKALI GENERAL TRADING B.S.C, Seef District
03.2017 - 08.2019
Secretary - DALLAH PROMOTION
11.2016 - 02.2017
Assistant Teacher - SLU LES, Saint Louis University Laboratory Elementary School
07.2012 - 04.2014
Cashier, Service Crew - JOLLIBE FOOD SERVICE Paniqui
08.2011 - 09.2015
Call Center Sales Representative - SITEL, City
07.2010 - 12.2010
University of Cordillera - Bachelor of Science, Special Education; Pre-school Education
01.2010 - 01.2015
Moncada Catholic School - High School Diploma,
06.2005 - 06.2009