Johana Ndungu
Real Estate, Driver
Manama,13
Summary
Proven Real Estate Agent, Security Supervisor, and Driver with a track record of exceeding customer expectations and enhancing safety protocols. At Consilium House Consulting Management, leveraged strong organizational skills and negotiation prowess to finalize sales and maintain high client satisfaction. Skilled in property marketing and staff management, ensuring seamless operations, driving skills, and a secure environment.
Overview
16
16
years of professional experience
Work History
Real Estate Agent
Consilium House Consulting Management
12.2017 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Driving Client for viewings.
Mall Security Shift Supervisor
Seef Properties Mall.
02.2014 - 02.2016
- Seef Mall is the second-largest mall in the Kingdom of Bahrain. Managed by Seef Properties, the mall is located in the Seef district of the capital city, Manama. It attracts an average of 25,000 visitors a day.
- Ensured a high level of customer satisfaction by addressing concerns promptly and professionally.
- Managed over access control systems, ensuring only authorized personnel were granted entry into sensitive areas.
- Collaborated with local law enforcement agencies to ensure seamless integration of security measures and timely response to incidents.
- Reduced security incidents by thoroughly evaluating potential risk factors and addressing vulnerabilities.
- Maintained a safe environment for Customers, employees and visitors through diligent patrolling and monitoring of premises.
- Ensured compliance with all relevant safety regulations and organizational policies by conducting regular inspections of facilities and equipment.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Patrolled and monitored premises in company vehicle, on scooter, and by foot.
Security Officer
Alshaya Group
09.2011 - 02.2014
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Improved overall security by conducting regular patrols and monitoring surveillance systems to all 20 Shops inside Seef Mall owned by Alshaya Group ie H&M, Starbucks.
Security Supervisor
Batsco Security Services
08.2009 - 08.2011
- Bahrain Investment Park is a home to 114 multinational and Indigenous manufacturing and services companies, and employing over 5,200 people.
- Conducted regular patrols of the facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Patrolling using vehicle around the Park.
Education
CCTV Operator Training
PKE Gulf
Umm Hassum Bahrain06-2010
Guards Training School
Ministry Of Interior
Al Muharraq, Bahrain01-2010
High School Diploma -
St. Columbus High School
Nakuru- Kenya11-2006
Computer
Informatics
Adams Nairobi Kenya07-2005
Driving
Bahrain Driving School
A'ali, Bahrain01-2010
Skills
- Strong organizational skills
- Excellent teamwork
- Highly professional
- Clean driving record
- Excellent Driver
- Works well independently
- Property Marketing
- Staff management
Timeline
Real Estate Agent
Consilium House Consulting Management
12.2017 - Current
Mall Security Shift Supervisor
Seef Properties Mall.
02.2014 - 02.2016
Security Officer
Alshaya Group
09.2011 - 02.2014
Security Supervisor
Batsco Security Services
08.2009 - 08.2011
CCTV Operator Training
PKE Gulf
Guards Training School
Ministry Of Interior
High School Diploma -
St. Columbus High School
Computer
Informatics
Driving
Bahrain Driving School
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