Summary
Overview
Work History
Education
Skills
Fluent Languages
Dates
Awards
Certification
Accomplishments
Hobbies
References
Timeline
JORAM YIGA

JORAM YIGA

CUSTOMER SERVICE REPRESENTATIVE | SALES COORDINATOR
Kampala

Summary

Customer-focused professional with proven experience in customer service and sales support. Known for resolving issues with empathy and clarity while consistently meeting performance targets. Adept at upselling, conflict resolution, and coordinating with cross-functional teams to enhance customer satisfaction. Currently transitioning back to Uganda to launch a purpose-driven auto accessories business while seeking impactful roles in mission-driven organizations.

Overview

4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Teaching Assistant Volunteer (Part-time)

Dream Big
02.2025 - Current
  • Preparing and Organizing Materials - Ensuring all necessary teaching aids and resources are ready for each session to facilitate effective learning.
  • Assessing Student Progress - Monitoring and evaluating students' development, providing feedback, and adapting teaching methods to meet individual needs.
  • Collaborating with Team Members - Working alongside fellow volunteers and program leaders to share insights, strategies, and best practices for teaching.
  • Participating in Training Sessions - Attending workshops and meetings organized by Dream Big Bahrain to enhance teaching skills and stay informed about program developments.

Customer Service Representative | Barista

|Joe & The Juice
03.2024 - Current
  • Resolving customer complaints - With empathy, resulting in increased loyalty and repeated business.
  • Enhancing customer satisfaction - By promptly addressing concerns and providing accurate information.
  • Customer Engagement - Providing a warm welcome, understanding guest preferences and always ensuring an exceptional guest experience.
  • Brand Representation - Upholding Joe & The Juice 's culture and values, delivering excellent service and promoting the brand.
  • Team Collaboration - Working efficiently with colleagues to manage operations, inventory and peak service times.

Service & Missions Director (Part - Time)

Vessel Of Honour Church
07.2022 - Current
  • Ensuring the smooth execution of church services, including sound, lighting, and seating arrangements.
  • Assigning roles and responsibilities for various church activities and projects.
  • Creating schedules and ensuring volunteers are well-equipped for their tasks.
  • Managing project budgets and ensuring proper use of church funds.
  • Preparing reports on church activities, attendance, and project impact.
  • Handling procurement and logistics for church events and initiatives.
  • Ensuring church premises are clean, safe, and well-organized for events and services.
  • Encouraging and guiding members in active participation in church projects.

Team Leader - CRM Operations | Barista

The Great American Bagel and Bakery
02.2021 - 02.2024
  • Team Supervision and Training - Oversaw daily operations, mentored team members and ensured adherence to company standards for product quality and customer service.
  • Customer Service Excellence - Delivered outstanding service by engaging with customers accurately, took orders and ensured timely preparation of beverages and baked goods.
  • Inventory Management and Store Maintenance - Monitored stock levels, placed orders for supplies as needed, maintained a clean, safe and organized work environment.

Education

BA Hons. - Entrepreneurship & Small Business Management

Makerere University, Kampala, Uganda
01-2020

Uganda Advanced Certificate of Education - UACE

Namungoona Parents' Secondary School
01.2014 - 07.2016

Uganda Certificate of Education - UCE

Namungoona Parents Secondary School
02.2010 - 12.2013
Subjects: Nine

Skills

Active listening

Fluent Languages

  • English
  • Luganda

Dates

08/2016, 01/2020, 02/2021, 02/2024, 01/2014, 07/2016, 02/2010, 12/2013, 03/2024

Awards

Employee of the year, 12/2022

Certification

Certificate in Business Performance Management

Accomplishments

Small Business Owner (Uncle jo's cafe),

Kampala Uganda.

01/2018 - 12/2020


Employee of the year 2022 (The Great American Bagel and Bakery)


Employee of the month 05/2025 (Joe and The Juice)

Hobbies

Reading novels.

Reaching out to those in need.

References

Available upon request.

Timeline

Certificate in Business Performance Management

03-2025
Teaching Assistant Volunteer (Part-time) - Dream Big
02.2025 - Current
Customer Service Representative | Barista - |Joe & The Juice
03.2024 - Current
Service & Missions Director (Part - Time) - Vessel Of Honour Church
07.2022 - Current
Team Leader - CRM Operations | Barista - The Great American Bagel and Bakery
02.2021 - 02.2024
Namungoona Parents' Secondary School - Uganda Advanced Certificate of Education, UACE
01.2014 - 07.2016
Namungoona Parents Secondary School - Uganda Certificate of Education, UCE
02.2010 - 12.2013
Makerere University - BA Hons., Entrepreneurship & Small Business Management

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JORAM YIGACUSTOMER SERVICE REPRESENTATIVE | SALES COORDINATOR