Middle East Hospital
IT Manager
Manama
Summary
Experienced IT Manager with over 15 years of proven expertise in leading transformative projects and managing comprehensive IT operations within hospital environments. Adept at spearheading change management initiatives and overseeing seamless integration of ERP-HIS systems, including server and hardware installations, database configurations, and network optimizations. Skilled in stakeholder management, budget adherence, and project alignment, ensuring timely project completion and high-quality results. Exceptional leadership in team management, training, and collaboration, coupled with a strong focus on cybersecurity implementation and regulatory compliance.
Overview
18
18
years of professional experience
4
4
Languages
Work History
IT Manager
Middle East Hospital WLL-Bahrain
10.2021 - Current
- Spearheaded change management for transitioning the Hospital Information Systems (HIS) to a new platform, ensuring stakeholder engagement and seamless adoption
- Possess in-depth knowledge of hospital workflows from employee recruitment to patient exit for both IP and OP
- Managed the end-to-end project lifecycle for IT infrastructure implementation at Liva Medical Center within a tight 3-month timeframe
- Leveraged expertise in hospital workflows to optimize hardware, software, and network integration
- Additionally, demonstrated a comprehensive understanding of nurses’ data flow and doctors’ EMR
- Orchestrated HIS integration with attendance machines and Laboratory Information Systems (LIS) at Liva Medical Center, enhancing data flow and operational efficiency
- Utilized insights into patient flow from registration to exit to streamline processes
- Efficiently managed hospital servers to guarantee uninterrupted access to critical data and applications
- Contributed to achieving diamond accreditation from NHRA with 100% IT compliance
- Led network infrastructure management, optimizing connectivity and data transmission for seamless hospital operations
- Applied knowledge of patient journey from admission to discharge to ensure efficient network performance
- Proficiently handled hardware troubleshooting and maintenance, ensuring the reliability of essential medical equipment and IT systems
- Implemented robust firewall and endpoint protection measures to safeguard patient data and hospital resources
- Ensured alignment with regulatory standards to maintain data security and compliance
- Managed IT procurement processes, ensuring cost-effectiveness and alignment with organizational objectives
- Utilized understanding of hospital workflows to make informed procurement decisions
- Strategically planned IT initiatives to meet current and future technological needs, driving efficiency and innovation within the hospital
- Accurately assessed and managed IT project costs, optimizing resource allocation and budget adherence
- Demonstrated strong vendor management skills, negotiating contracts and resolving issues to ensure seamless service delivery
- Oversaw the hospital’s call center technology, enhancing communication channels for patients and staff
- Leveraged understanding of patient journey touchpoints to optimize call center operations
- Led integration efforts for various clinical systems like LIS and PACS, enabling seamless data exchange and workflow optimization
- Administered the hospital’s domain controller, enforcing security protocols and regulating access to maintain data integrity and confidentiality.
Senior Implementation Specialist (ERP-HIS)
Fumera Business Solutions W.L.L-Manama
11.2019 - 08.2021
- Liaised with clients to gather requirements for ERP hospital management solutions, ensuring a comprehensive understanding of their needs and objectives, and effectively communicated hospital workflows to the programming team for efficient implementation
- Provided detailed insights into the billing process, encompassing cash, corporate, and insurance patient workflows for both inpatient and outpatient services
- Collaborated closely with internal teams to troubleshoot complex technical challenges and implement enhancements to the ERP hospital management solution based on client feedback and industry standards
- Spearheaded server and hardware installations for ERP-HIS systems, ensuring seamless integration and optimal performance within hospital environments
- Conducted comprehensive training sessions for diverse stakeholders, encompassing doctors, nurses, front office staff, pharmacy, general store, lab, radiology, and allied personnel
- Focused training efforts on optimizing HIS and EMR workflows to minimize patient waiting time and enhance operational efficiency
- Orchestrated meetings with internal teams and clients to gather requirements, provide updates, and address concerns, fostering collaboration and ensuring project alignment
- Maintained a sharp focus on timely project completion and adherence to budget constraints, consistently delivering high-quality results
- Acted as a conduit between clients and internal development teams, effectively communicating client input and requirements to facilitate accurate system customization
- Provided detailed reports to management and clients, offering insights into project progress, achievements, and recommendations for improvement
- Led PACS and LIS integrations, overseeing seamless data exchange and workflow optimization between clinical systems
- Managed database and IIS server installations and configurations, ensuring robust system architecture and performance
- Implemented firewall configurations, data backup, and endpoint security measures to safeguard patient data and hospital resources from cyber threats
- Installed and configured VMware and vSphere environments to optimize server resources and streamline IT infrastructure management
- Facilitated end-user training across various departments, empowering staff to leverage ERP-HIS systems effectively in their daily workflows.
Implementation Specialist (ERP-HIS)
Tedsys Technologies Pvt. Ltd.-Kochi
04.2017 - 09.2019
- Led comprehensive server and hardware installations, including database and IIS server configuration, ensuring seamless integration and optimal performance
- Conducted end-user training sessions across various departments focusing on HIS and EMR workflows to minimize patient delays
- Orchestrated meetings with internal and client stakeholders to gather input, provide updates, and address concerns, fostering collaboration and ensuring project alignment
- Acted as a liaison between clients and internal teams to streamline communication
- Oversaw PACS and LIS integrations, ensuring seamless data exchange and workflow optimization between clinical systems
- Implemented firewall configurations and endpoint security measures to safeguard patient data and hospital resources from cyber threats
- Provided detailed reports to management and clients, offering insights into project progress, achievements, and recommendations for improvement
- Installed and configured VMware and vSphere environments to optimize server resources and streamline IT infrastructure management
- Maintained a focus on timely project completion and adherence to budget constraints.
Team Leader Call Center
Calldunes-Kochi
04.2013 - 01.2016
- Collaborated closely with the team, providing motivation and coaching to enhance performance and achieve objectives
- Directed day-to-day line activities, effectively prioritizing tasks and conducting risk/impact assessments within established processes and procedures to meet SLAs
- Ensured the maintenance of training and development plans for all team members to continuously enhance their skills and knowledge
- Managed the allocated operational segment within agreed budgets, service levels, and business targets, ensuring optimal performance and efficiency
- Guided and motivated a team of support agents to achieve outstanding levels of individual and team performance, thereby enhancing overall customer satisfaction.
Senior Technical Support Consultant
Sutherland Global Services Pvt. Ltd.-Chennai
11.2009 - 03.2013
- Stayed informed about industry changes impacting the business and effectively communicated this knowledge to the team
- Assisted the Team Leader in identifying operational risks and opportunities for enhancement
- Ensured fair and consistent implementation of performance management and disciplinary measures when required
- Utilized company methodology, team input, and personal initiative to meet attendance and retention targets
- Stayed abreast of business development and new product lines, disseminating this information to team members.
Technical Support Representative
E4E Business Solutions Pvt. Ltd.-Bangalore
04.2008 - 07.2009
- Provided technical support to users of leading antivirus software, including answering calls, delivering remote desktop assistance, and managing the creation, assignment, and monitoring of tickets
- Served as the initial point of contact for customers whose computers were infected by viruses, performing tasks such as running virus removal tools and installing antivirus software
- Handled level 2 support calls, addressing more complex issues and ensuring timely resolution for customers.
Technical Support Associate
CCubed Solutions Pvt. Ltd.-Bangalore
10.2006 - 02.2008
- Provided comprehensive support to users of a renowned personal computer manufacturer through various channels such as calls, chat, email, and other forms of communication, addressing issues related to software, connectivity, printing, and related concerns
- Assisted users in diagnosing and troubleshooting technical issues, utilizing diagnostic tools, software, and verbal instructions as necessary to guide them through the resolution process
- Worked collaboratively with other team members to conduct research and implement solutions to resolve user problems effectively
- Coordinated with the hardware team to arrange services for repairing or replacing defective products as needed, ensuring timely resolution of hardware-related issues.
Education
B-Tech in ECE -
Govt College of Engineering Kannur
Pre-Degree in Science - undefined
Christ College Irinjalakuda
Skills
Information confidentiality
Quality Assurance
IT resource use
Documentation And Reporting
Application support
Change Management
Team Development
Network Administration
Information Security
Cybersecurity best practices
Virtualization
Disaster Recovery
Technical Troubleshooting
IT risk management
Operating system management
IT Compliance
IT Asset Management
Cybersecurity Management
IT Budgeting
IT Infrastructure
IT Procurement
Adaptability and Flexibility
Problem-Solving
Excellent Communication
Project Coordination
Decision-Making
Project Planning
Project Leadership
Continuous Improvement
System Integration
Skillset
- Change Management Leadership
- Project Management Expertise
- Healthcare Domain Expertise
- Integration Proficiency
- Technical Operations Management
- Network Optimization
- Hardware Maintenance
- Cybersecurity Implementation
- Strategic Procurement
- Innovative Planning
- Financial Management
- Vendor Relationship Management
- Call Center Enhancement
- System Integration Leadership
- Virtualization Platform Management
- Security Protocol Administration
- Strategic Alignment
- Risk Management
- Quality Assurance
- Performance Monitoring
- Training and Development
- Regulatory Compliance
- Business Continuity Planning
- User Experience (UX) Design
- Data Analytics
Projects
Aesthetic Medical Center, Managed full-cycle IT project for a dermatology and cosmetology medical center, from conception to User Acceptance Testing (UAT) and Go-Live. Led cross-functional teams, defined project scope, and developed comprehensive plans and schedules. Effectively managed vendor relationships, mitigated risks, and ensured quality assurance through rigorous testing and user feedback. Facilitated change management and provided post-implementation support for a seamless transition. Successfully deployed a tailored IT system within budget and timeline, resulting in improved operational efficiency and patient care. Project Management, IT Infrastructure Management, HIS implementation, IT Policies, Compliances.
Accomplishments
- Designed and launched the LIVA medical Center Project, resulting in a increase in market share for the group.
- Completed the Project on time and under budget.
- Designed a company-wide cybersafety awareness program, resulting in a reduction in reported cyber risks.
Timeline
IT Manager
Middle East Hospital WLL-Bahrain
10.2021 - Current
Senior Implementation Specialist (ERP-HIS)
Fumera Business Solutions W.L.L-Manama
11.2019 - 08.2021
Implementation Specialist (ERP-HIS)
Tedsys Technologies Pvt. Ltd.-Kochi
04.2017 - 09.2019
Team Leader Call Center
Calldunes-Kochi
04.2013 - 01.2016
Senior Technical Support Consultant
Sutherland Global Services Pvt. Ltd.-Chennai
11.2009 - 03.2013
Technical Support Representative
E4E Business Solutions Pvt. Ltd.-Bangalore
04.2008 - 07.2009
Technical Support Associate
CCubed Solutions Pvt. Ltd.-Bangalore
10.2006 - 02.2008
B-Tech in ECE -
Govt College of Engineering Kannur
Pre-Degree in Science - undefined
Christ College Irinjalakuda