JUNE MICHAEL RAGADIO
Branch Manager
Summary
To aim a higher and challenging position that will fully exercise my knowledge, background experiences, and utilize my learning and knowledge.
Overview
15
15
years of professional experience
Work History
Branch Manager
Baby Chicken Restaurant
03.2025 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Branch Manager
EATCO, Manama Bahrain
02.2024 - 02.2025
- Hiring, training, and supervising branch staff, fostering a positive work environment, and managing employee performance.
- Setting and achieving sales targets, identifying and pursuing new business opportunities, and building relationships with customers and the community.
- Ensuring high levels of customer satisfaction, resolving customer issues, and promoting the branch's products and services.
- Overseeing daily operations, managing branch resources, maintaining records, and ensuring compliance with regulations and company policies.
- Managing budgets, analyzing financial reports, and contributing to the branch's profitability.
- Identifying potential risks, developing risk mitigation strategies, and ensuring the branch complies with all relevant regulations.
Supervisor/Barista
Dunkin Donuts, Al Shahia Food Limited Co.
02.2023 - 02.2024
- Greetings Customers in a friendly manner and taking food and drinks orders.
- Preparing and serving beverages such as coffee, espresso-based drinks, tea and other specialty drinks.
- Preparing and serving food items such as soup, sandwiches and pastries.
- Answering customers questions about menu choices.
- Promoting and recommending menu options to customers.
- Taking payment from customers.
- Tracking and ordering inventory for café and beverage supplies such as coffee beans, milk, napkins and cups.
- Maintaining espresso machines, grinders, coffee machines and other equipment by cleaning, trouble shooting and scheduling repairs.
- Cleaning and sanitizing work areas, utensils and equipments.
- Cleaning service and seating areas.
- Describing menu items and suggesting products to Customers.
- Servicing customers and taking orders
- Ordering, receiving and distributing stock supplies.
- Receiving and processing customer’s payments.
Shift Supervisor
Americana Kuwait Food Company – UAE Pizza Hut Brand
08.2010 - 08.2018
- Setting daily/weekly/monthly objectives and communicating them to all workers.
- Supervising operations within production to achieve higher output.
- Organizing workflow by assigning responsibilities and preparing schedules.
- Guide and coach employee, monitoring their productivity
- Ensure the safe use of equipment and schedule regular maintenance.
- Check production output according to specifications.
- Submit reports on performance and progress.
- Identify issues in efficiency and suggest improvements.
- Organizing training and educational manuals for the production and guide them in safely use machinery and follow procedures
- Ensuring compliance with safety and professional standards within the production.
- Evaluating various stations of the production operation to ensure optimum efficiency.
- Maintaining communication between workers and senior executives to ensure procedures and policies are well-maintained.
- Maintains a clean, organized and stocked environment and when necessary assists in the distribution of product shipments.
- Pro-active in solving customer problems and satisfying Customers in various situations.
- Responds proactively to prevent customer service situations.
- Investigates and resolves customer incidents, documenting if necessary.
- Follows all Company drink recipes and procedures, maintainingthe highest quality and consistent product standard.
Education
Bachelor of Science - Electronic and Communication Engineering
AMA Computer University
Olongapo City, Philippines 04.2001 -
Skills
Customer service
Timeline
Branch Manager
Baby Chicken Restaurant
03.2025 - Current
Branch Manager
EATCO, Manama Bahrain
02.2024 - 02.2025
Supervisor/Barista
Dunkin Donuts, Al Shahia Food Limited Co.
02.2023 - 02.2024
Shift Supervisor
Americana Kuwait Food Company – UAE Pizza Hut Brand
08.2010 - 08.2018
Bachelor of Science - Electronic and Communication Engineering
AMA Computer University
04.2001 -
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