A well-presented, multilingual, and confident professional with a proven track record of delivering exceptional customer service experiences. Possessing outstanding organizational and communication skills, complemented by an engaging and outgoing personality, I excel in multicultural and dynamic team environments typical of the aviation industry. My career has demonstrated my ability to work both autonomously and collaboratively within defined boundaries, particularly in event management, public relations, and customer relations. In addition, I bring exceptional organizational and administrative skills, complemented by my ability to deliver effective and engaging presentations as a trained instructor. With extensive experience in managing and developing teams, I excel in enhancing their performance and fostering professional growth. My expertise in soft skills training enables me to uphold high standards of service excellence, contributing significantly to organizational success and ensuring exceptional customer satisfaction.