Summary
Overview
Work History
Education
Timeline
Generic
Juwana Salman

Juwana Salman

Summary

A well-presented, multilingual, and confident professional with a proven track record of delivering exceptional customer service experiences. Possessing outstanding organizational and communication skills, complemented by an engaging and outgoing personality, I excel in multicultural and dynamic team environments typical of the aviation industry. My career has demonstrated my ability to work both autonomously and collaboratively within defined boundaries, particularly in event management, public relations, and customer relations. In addition, I bring exceptional organizational and administrative skills, complemented by my ability to deliver effective and engaging presentations as a trained instructor. With extensive experience in managing and developing teams, I excel in enhancing their performance and fostering professional growth. My expertise in soft skills training enables me to uphold high standards of service excellence, contributing significantly to organizational success and ensuring exceptional customer satisfaction.

Overview

17
17
years of professional experience

Work History

Administrator Flight Operations

Gulf Air
02.2024 - Current
  • Oversaw daily administrative tasks for the Director of Flight Operations, including presentations and research.
  • Supported Fleet and Flight Training Management for seamless operations.
  • Managed meeting minutes, reports, and coordination of tasks and events.
  • Maintained personnel records and updated internal databases to support document management.

Cabin Service Manager/ Temporary Cabin Service Instructor

Gulf Air
09.2022 - 02.2024
  • Ensured Cabin Crew compliance with Gulf Air policies, safety standards, and service guidelines.
  • Collaborated with operational teams to ensure safe and comfortable passenger journeys.
  • Delivered customer satisfaction through PR and effective service recovery.
  • Prepared flight reports, managed administrative tasks, and identified areas for improvement.
  • Monitored crew performance and provided feedback for improvement.
  • Conducted training and assisted in development of training materials to uphold Gulf Air’s service standards.

Flight Attendant - Cabin Senior

Gulf Air
02.2011 - 09.2022
  • Supervised and planned economy cabin service operations for smooth and efficient delivery throughout the flight.
  • Monitored economy cabin crew to ensure duties and responsibilities were performed effectively.
  • Oversaw cabin safety and security, ensuring compliance with all regulations and standards.
  • Prepared detailed performance evaluation reports for economy cabin crew and ensured adherence to Gulf Air’s policies and high standards.

Customer Relation Executive

Chalhoub Group
01.2010 - 01.2011
  • Identified product enhancement opportunities through market and competitor analysis.
  • Supported customers with tailored advice for confident purchasing decisions.
  • Maintained accurate customer profiles and records.
  • Built strong client relationships to drive loyalty and business growth.
  • Achieved team goals and delivered measurable results.

Public Relations Executive Assistant

Global Media Strategies
05.2008 - 01.2010
  • Identified product enhancement opportunities through market and competitor analysis.
  • Supported customers with tailored advice for confident purchasing decisions.
  • Maintained accurate customer profiles and records.
  • Built strong client relationships to drive loyalty and business growth.
  • Achieved team goals and delivered measurable results.

Education

Diploma - Business Informatics

AMA International University
2010

MBA -

Anglia Ruskin University
01-2024

Timeline

Administrator Flight Operations

Gulf Air
02.2024 - Current

Cabin Service Manager/ Temporary Cabin Service Instructor

Gulf Air
09.2022 - 02.2024

Flight Attendant - Cabin Senior

Gulf Air
02.2011 - 09.2022

Customer Relation Executive

Chalhoub Group
01.2010 - 01.2011

Public Relations Executive Assistant

Global Media Strategies
05.2008 - 01.2010

Diploma - Business Informatics

AMA International University

MBA -

Anglia Ruskin University
Juwana Salman