Kalpana Gurung
MANAMA,Bharain
Summary
Seasoned professional with focus on sales and team management. Capable of driving sales growth and enhancing team performance through innovative strategies and leadership skills. Fosters collaborative environments and encourages professional growth within teams to ensure consistent achievement of sales targets.
Overview
18
18
years of professional experience
1
1
Certification
Work history
Sales Lady/ Casher
Carry mart
Seef, Manama
2025.05 - Current
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Managed queue effectively during peak hours for seamless checkout process.
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Trained new cashiers on store policies and procedures to maintain standards.
- Collaborated closely with store management for daily operations success.
- Processed payments swiftly for improved customer experience.
- Took initiative in restocking shelves during downtime, enhancing product availability.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Helped meet business needs by working extra shifts.
- Delivered outstanding customer care with proactive sales and listening skills.
- Resolved customer complaints and answered queries about store products.
Barista
Starbucks Coffee
MANAMA, Bahrain
2017.06 - 2020.04
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Managed high volume orders during peak hours maintaining quality of service.
- Maintained cleanliness of the café area whilst preparing orders.
- Offered personalised beverage recommendations, enhancing customer rapport.
Sales Lady
Nakhal Jewellery
MANAMA, Bahrain
2008.03 - 2012.10
- Lead the training of new staff members to improve team efficiency.
- Established rapport with customers through attentive listening and communication.
- Contributed to sales targets through active promotion of products.
- Assisted in visual merchandising, improving shop floor appeal.
- Advised customers on product selection based on their needs.
- Engaged clients by building authentic, long-term relationships, from welcoming to after-sales assistance.
- Explained product benefits maximising customer engagement while driving sales.
- Championed highest level of professionalism and expertise in communication and teamwork.
Sales agent
The Kathmandu Mall
Kathmandu , Nepal
2011.11 - 2012.08
- Resolved customer complaints promptly, ensuring customer satisfaction.
- Attended industry conferences for networking and client acquisition.
- Enhanced sales performance with thorough knowledge of product range.
- Continually developed professional knowledge in the field of sales techniques and market trends.
- Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
- Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
- Built rapport with new and existing customers to boost client retention.
Education
Certificate of Higher Education -
Shree Pokhariya Madhamiyak Bidhyalaya
NepalSkills
- Customer service,
- Cash handling
- Point of sale operation
- Digital cash register operation
- Customer relations
- Sale tag placement
- Customer relations
- Microsoft Excel
Languages
English
Fluent
Arabic
Native
Hindi
Advanced
Certification
Driving license
Private
DEAR SIR / MADAM
Kindly feel free to call me for any other information on my above said Number.
Thanks.
KALPANA GURUNG
Affiliations
- Reading Book
References
References available upon request.
Timeline
Sales Lady/ Casher
Carry mart
2025.05 - Current
Barista
Starbucks Coffee
2017.06 - 2020.04
Sales agent
The Kathmandu Mall
2011.11 - 2012.08
Sales Lady
Nakhal Jewellery
2008.03 - 2012.10
Certificate of Higher Education -
Shree Pokhariya Madhamiyak Bidhyalaya