Khalid Alsabbagh
Manama
Summary
Proficient and customer-oriented product manager with expertise in leading the development of consumer-oriented product feature designs. Strategic thinker and problem solver with the ability to propose cost-effective solutions and on-time product delivery in challenging environments. Commended for outstanding teamwork and leadership abilities, building teams to achieve targeted revenue and increase bottom-line profitability.
Overview
17
17
years of professional experience
Work History
Product Manager
Bahrain Islamic Bank
1 2016 - Current
- Lead in designing new financing product or remodeling existing products through various techniques, such as market study, questionnaires, focus groups, and interviews.
- Lead and manage the Retail strategy, and manage the individual products' communication and sales management strategy.
- Lead in arranging new associations with institutions to maximize achievements and performance.
- Work closely with all business partners, such as government entities, developers, real estate brokers, and insurance companies.
- Managing resources across the team and setting priorities based on market research and other factors.
- Analyze Retail Banking Unit products and services in terms of profitability, customer awareness of the product/service, and success opportunities regularly.
- Study and analyze product features and marketing campaigns before the planned launch, and provide feedback on consumer understanding and acceptance of the product/campaign.
- Work with the Marketing team to develop and implement innovative marketing strategies to promote financing products, leveraging digital channels, industry publications, and targeted outreach campaigns to attract new clients and retain existing ones.
- Standardize a periodic reporting system that highlights management of the Retail Banking Unit's performance, growth, and comparison to budget.
- Monitor all retail products on a daily basis and raise red flags promptly with any threat.
- Monitors the delivery of work by setting operational plans to ensure the delivery of KPIs measurements.
- Monitor and evaluate team and individual performance, addressing any issues promptly and implementing corrective actions as needed.
Customer Sustainability Manager
Bahrain Islamic Bank
01.2015 - 12.2015
- Manage the cross sell of all Retail Banking products (finances, deposits, and cards) through a studied approach (when to sell, what to, & whom to sell), targeting the highest hit rates
- Ongoing study on customer attrition patterns and profiles with a Market Research and recommend required reactive and proactive retention strategies
- Apply all reactive retention measure and escalation level to avoid the closure of any retail relation
- Monitor the closure of all retail products on daily bases and raise red flags promptly with any threat
- Increase the Retail Banking average number of customer relations by cross selling and retention to the setup targets
- Assure to maintain the credit card portfolio customer base are active and utilizing the products in disposal and increase the international spend ratio for all card products by customer motivation schemes
- Weekly updates to management on cross selling and activation efforts and results
- Monthly comprehensive report to the management on the performance of all indicators and customer sustainability status.
Market Research Analyst
Bahrain Islamic Bank
09.2010 - 12.2014
- Update Retail Unit management in terms of competitors offering and bank's position in the market
- Assists in designing new product or remodeling existing products through various techniques such as market study, questionnaires, focus group and interviews
- Analyze Retail Banking Unit products and services in terms of profitability, customer awareness of the product/service, and success opportunities regularly
- Study and analyze product features and marketing campaigns before the planned launch and provide feedback on consumer understanding and acceptance to the product/campaign
- Standardize a periodic reporting system that highlights to management the Retail Banking Unit performance, growth and comparison to budget
- Keep the management updated on the bank's market share in comparison to competitors, and highlight any significant change, opportunity or threats
- Propose and manage the individual products communication and sales management strategy and implementation the same in line with Bank's required standard for communication to ensure the proper product reach and smooth product delivery
- Recommend and supervise research agencies for assignments whenever handed through conducting researches and analysis required by the bank
- Special assignments provided from time to time by the management.
Sales Coordinator
Bahrain Islamic Bank
11.2008 - 09.2010
- Write and processing credit applications (Mortgage & S.M.E)
- Assist sales department and sales team with all sales department needs, run reports for management and support sales department associates to ensure all sales files, necessary documents are complete, compliant, and close successfully
- Typing business letters, memorandums, standard operation forms, reports and other correspondence in an accurate and timely manner as directed.
Instructor
New York Institute of Technology
10.2008 - 08.2009
- Instructor with Undergraduate level courses in International Business and Marketing
- Provide academic units and students with accurate course descriptions in a timely fashion
- Evaluate examinations and other student work with sufficient promptness to enhance the learning experience
- Retaining course records in accordance with Administrative Policy.
Teacher Assistant
University of Incarnate Word
01.2008 - 05.2008
- Assist Instructor with Graduate level courses in International Business and Marketing
- Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations
- Grade homework and tests, and compute and record results, using answer sheets or electronic marking devices
- Tutor and assist students individually or in small groups in order to help them master assignments and to reinforce learning concepts presented by the instructor.
Education
Strategic Management And Leadership -
Charter Management Institute
04.2001 -
MBA -
University of The Incarnate Word
San Antonio, Texas 04.2001 -
BBA - Economics
University of Texas At San Antonio
San Antonio Texas 04.2001 -
Skills
Creativity and Digital Centricity
Project Management
Mathematical, Analytical, and Analysis skill
Product Planning, Management, and Research
Excellent communication and multitasking skills
Collaboration and Teamwork
Product Innovation
Customer Orientation
Strategic Vision
Business Process Management
Timeline
Customer Sustainability Manager
Bahrain Islamic Bank
01.2015 - 12.2015
Market Research Analyst
Bahrain Islamic Bank
09.2010 - 12.2014
Sales Coordinator
Bahrain Islamic Bank
11.2008 - 09.2010
Instructor
New York Institute of Technology
10.2008 - 08.2009
Teacher Assistant
University of Incarnate Word
01.2008 - 05.2008
Strategic Management And Leadership -
Charter Management Institute
04.2001 -
MBA -
University of The Incarnate Word
04.2001 -
BBA - Economics
University of Texas At San Antonio
04.2001 -
Product Manager
Bahrain Islamic Bank
1 2016 - Current