Khushboo Makwana

✓ Customer Service Excellence

• Answering customer inquiries regarding products, store policies, and services, providing knowledgeable and helpful responses to enhance satisfaction.
• Handle inquiries, complaints, and returns efficiently and professionally to ensure customer satisfaction.
• Understand and promote current sales, promotions, and loyalty programs to enhance the
  customer experience and drive sales.

✓ Sales and Revenue Generation

• Actively engage with customers to promote products, upsell, and cross-sell to meet sales targets.
• Established rapport with customers through attentive listening and communication.
• Utilize persuasive selling techniques to drive customer interest and increase sales conversion rates.
• Meet or exceed individual and team sales goals and contribute to overall store revenue growth.

✓ Product Presentation and Merchandising

• Ensure the store's visual merchandising standards are maintained to create an appealing shopping environment.
• Monitor and replenish inventory levels to ensure product availability and prevent stock outs.
• Keep up to date with product knowledge to effectively communicate features and benefits to customers.

✓ Team Collaboration

• Collaborate with colleagues and management to ensure a seamless customer experience.
• Assist in training new sales team members, sharing best practices, and contributing to a positive team culture.

✓ Store Operations and Compliance

• Maintaining a clean, organized, and visually appealing sales floor, including restocking shelves, arranging displays, and ensuring product areas meet merchandising standards.
• Comply with all safety and security guidelines to protect customers, employees, and company assets.
• Operating the point-of-sale (POS) system, processing payments, handling returns, and managing customer transactions efficiently and accurately.
• Assisting in inventory management tasks, including receiving shipments, conducting stock counts, and reporting low stock or product discrepancies to management.
• Stay updated with the latest industry trends, products, and competitive offerings.
• Performs any other duties related to his job as assigned by the Direct Supervisor.

• Improved customer service by implementing new procedures and protocols.
• Minimized inventory loss for improved profit margins.
• Streamlined store operations with efficient scheduling.
• Increased staff productivity by providing comprehensive training programmes.
• Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales
• Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures
• End to end store responsibility in absence of Store Manager
• Promote the Loyalty Program of the company for maximizing loyalty and repeat sales
• Provide feedback to the Store Manager and Area Manager with regards to employees and products
  Key Responsibilities
• Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss
• Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs
• Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales
• Assisting the Store Manager in implementation of operating procedures at the store as per the company standards
• Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times
• Regularly audits own store administration and resolve any issues
• Manage the daily roaster, leave and grievances of the retail staff
• Maintain the visual merchandising standards at the stores all the time as per set VM standards
• Promote the Club Apparel Loyalty Program of the company for repeat sales
• Provide feedback to the Store Manager and/or Area Manager with regards to the employees and products
• Ensure awareness and vigilance at all times of security in the store without any negligence
• Must be updated about the various brands of the group for suggestive selling to the customers
• End to end store responsibility in absence of Store Manager
• Must be physically fit to stand for extended hours and heavy lifting

• Increased brand awareness by conducting engaging product demonstrations.
• Facilitated sales training sessions for improved team performance.
• Generated leads to increase potential business opportunities.
• Provided pricing information to customers
  regarding specific product.
• Delivered recommendations to long term accounts
  to promote brand awareness.
• Guaranteed positive customer experiences and
  resolved all customer complaints.

• Fostered an inclusive learning environment by utilising creative teaching methods.
• Developed children's social skills for positive interactions with peers and adults.
• Inspired a love of learning with engaging lesson plans and activities.
• Nurtured children's emotional intelligence to foster empathy and understanding.