Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
Generic

KM SUDHA

Amritsar,Punjab

Summary

To obtain a responsible and growth-oriented position in the Front Office department of a reputed hospitality organization where I can apply my professional skills, dedication, and guest-centric approach. I seek to continuously learn, grow, and contribute to the success of the company while upholding the highest standards of service excellence.

Service-focused and performance-driven hospitality professional with over 4 years of experience in Front Office operations within luxury hotels across India and Bahrain. Proficient in handling guest relations, reservations, and check-in/check-out processes. Adept at managing property management systems like OPERA and IDS, and delivering personalized guest experiences with a strong commitment to excellence and team collaboration.

Overview

5
5
years of professional experience

Work History

Front Office Associate

The Arch Hotel
09.2024 - Current
  • Manage guest arrival/departure, billing and inquiries with high efficiency
  • Coordinate with internal departments for room readiness and service fulfillment
  • Ensure a positive guest experience and handle guest feedback constructively

Senior Front Office Supervisor

Hotel Richmond Ananta Elite
Goa
09.2023 - 09.2024
  • Company Overview: (Ananta Group)
  • Supervised front desk operations and a team of associates during peak periods
  • Trained new employees and ensured smooth operational handovers
  • Handled escalated guest concerns and maintained service quality
  • (Ananta Group)

Reception Associate

Regenta Place, Amritsar
Amritsar
06.2022 - 09.2023
  • Company Overview: by Royal
  • Performed guest check-ins, check-outs and reservation management using IDS
  • Maintained high guest satisfaction by responding to queries and feedback promptly
  • By Royal

Reception Associate

Golden Tulip
Amritsar
01.2022 - 06.2022
  • Company Overview: Amritsar
  • Assisted in managing front office activities, guest requests, and administrative tasks
  • Amritsar

Hotel Management Intern

01.2021 - 12.2021
  • Trained across front office responsibilities and gained practical operational knowledge

Education

Bachelor of Arts (B.A.) - undefined

U.P. Board

Senior Secondary (12th) - undefined

U.P. Board

Secondary School (10th) - undefined

U.P. Board

Skills

  • Management Skills
  • Creativity
  • Digital Marketing
  • Negotiation
  • Critical Thinking
  • Leadership

Languages

English
Hindi
Punjabi

Personal Information

  • Hobbies: Traveling and exploring new cultures, Cooking traditional and modern cuisines, Gardening and nature care
  • Title: Receptionist
  • Nationality: Indian

Timeline

Front Office Associate

The Arch Hotel
09.2024 - Current

Senior Front Office Supervisor

Hotel Richmond Ananta Elite
09.2023 - 09.2024

Reception Associate

Regenta Place, Amritsar
06.2022 - 09.2023

Reception Associate

Golden Tulip
01.2022 - 06.2022

Hotel Management Intern

01.2021 - 12.2021

Bachelor of Arts (B.A.) - undefined

U.P. Board

Senior Secondary (12th) - undefined

U.P. Board

Secondary School (10th) - undefined

U.P. Board
KM SUDHA