Lamees Jasim

• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Consistently arrived at work on time and ready to start immediately.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Completed customer orders with speed and accuracy.
• Managed Systems & services:

Upgrades, operation & maintenance, provision domains & accounts, Package creation, troubleshooting)

• Familiar with

DNS ,AWS Email, Efax ,SMSC/ Voicemail, RVAS, ADM, Sandvine, BulkSMS, Aptilo -WIfi, Avaya – UC POD, USSD

• GSI (Graphic Structure Integration)
• Dealing with stakeholders’ phone calls and email inquires
• Managed network configuration tasks to ensure seamless connectivity.
• Formulated reports regarding findings, discrepancies and technical issues to submit to management.

• Assisted in project planning, resulting in timely completion.
• Performed regular maintenance tasks, promoting efficiency of the systems.
• Engaged in continuous learning to stay updated with technological advancements.
• Participated actively in team meetings, contributing innovative ideas.