Summary
Overview
Work history
Education
Skills
Websites
Certification
Custom
Personal Information
Accomplishments
Timeline
Generic
Lena Talal Shafiq Al-Halabi

Lena Talal Shafiq Al-Halabi

MANAMA,BAHRAIN

Summary

Hard-working Team Leader with 14 years of experience in Luxury environments. Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees.

Overview

14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Team leader-CRM operations-Senior clients advisor

BVLGARI
Bahrain, BAHRAIN
06.2014 - 07.2025
  • Mentored sales team to achieve exceptional individual and team results.
  • Supported store manager in managing CRM, store activations, and action plans.
  • Promoted business by providing customer support and recommending suitable products or services.
  • Shadowed and assisted team members in meeting personal KPIs.
  • Encouraged open communication, fostering a positive work culture.
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.
  • Developed strategies for improved performance level across the team.

Operations manager

Alothaimain Group
Jeddah, KSA
01.2013 - 01.2014
  • Provided inspired leadership to drive organizational success.
  • Reduced overhead costs through efficient resource allocation and budget management.
  • Analysed performance metrics, identified areas for improvement in operations management.
  • Made key policy, planning, and strategic decisions to enhance operations.
  • Developed and reviewed operational policies and procedures for efficiency.
  • Assisted HR with recruitment efforts to build a strong team.
  • Promoted a company culture that fostered high performance and morale.

Analyst programmer

BAPCO Company
Bahrain
11.2011 - 04.2012
  • Designed business analysis and data recording systems for departmental use.
  • Maintained databases and executed necessary updates to ensure accuracy.
  • Examined data reports regularly to identify and rectify errors.
  • Collected and analyzed data accurately for various business reports.
  • Produced insightful business reports highlighting key data points.
  • Communicated data analysis results effectively in written and verbal formats to managers.
  • Supported marketing and sales departments by providing analytical insights to achieve objectives.

Education

Bachelor of Business Administration - BUSSINESS AND FINANCE

University of Bahrain
BAHRAIN
09.2008 - 06.2011

Graduated of Secondary Commercial School - BUSSINESS AND COMMERCIAL STUDIES

MODERN KNOWLEDGE SCHOOL
BAHRAIN
09.2006 - 06.2008

Skills

  • Computer skills and Microsoft applications
  • Internet proficiency
  • Positive attitude and teamwork
  • Communication and interpersonal skills
  • Adaptability and organizational skills
  • Leadership proficiency

Certification

  • GIA for Diamonds essentials.
  • IFA Fitness personal trainer and nutrition specialist.
  • IFA Fitness instructor.
  • Bulgari Accessories Ambassador.
  • Leadership foundation Training.
  • Microsoft Office Applications.

Custom

  • University of Bahrain, Commercial Studies, 09/01/09, 06/30/11, 3.65
  • University of Bahrain, B.S.C in Accounting, 09/01/08, 06/30/09
  • Secondary Commercial School, Graduated, 09/01/06, 06/30/08, 90.8

Personal Information

  • Date of birth: 11/09/90
  • Gender: Female
  • Nationality: Lebanese (Bahraini Passport)
  • Marital status: Married

Accomplishments

    1- Season mission to Bodrum - Turkey June 2023.

    2- Bulgari High jewelry events (China, Dubai & Venice).

    3- Bulgari Leather manufacture tour training, Italy 2015.

    4- Bulgari Accessories Ambassador tour Florence 2023.

    5- Leadership foundation training, Dubai 2025.

Timeline

Team leader-CRM operations-Senior clients advisor

BVLGARI
06.2014 - 07.2025

Operations manager

Alothaimain Group
01.2013 - 01.2014

Analyst programmer

BAPCO Company
11.2011 - 04.2012

Bachelor of Business Administration - BUSSINESS AND FINANCE

University of Bahrain
09.2008 - 06.2011

Graduated of Secondary Commercial School - BUSSINESS AND COMMERCIAL STUDIES

MODERN KNOWLEDGE SCHOOL
09.2006 - 06.2008

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Lena Talal Shafiq Al-Halabi