Lena Talal Shafiq Al-Halabi
MANAMA,BAHRAIN
Summary
Hard-working Team Leader with 14 years of experience in Luxury environments. Analyses KPIs and implements service enhancements. Engaging and motivational leader, skilled at training and coaching high-performing employees.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Team leader-CRM operations-Senior clients advisor
BVLGARI
Bahrain, BAHRAIN
2014.06 - 2025.07
- Mentored sales team to achieve exceptional individual and team results.
- Supported store manager in managing CRM, store activations, and action plans.
- Promoted business by providing customer support and recommending suitable products or services.
- Shadowed and assisted team members in meeting personal KPIs.
- Encouraged open communication, fostering a positive work culture.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Developed strategies for improved performance level across the team.
Operations manager
Alothaimain Group
Jeddah, KSA
2013.01 - 2014.01
- Provided inspired leadership to drive organizational success.
- Reduced overhead costs through efficient resource allocation and budget management.
- Analysed performance metrics, identified areas for improvement in operations management.
- Made key policy, planning, and strategic decisions to enhance operations.
- Developed and reviewed operational policies and procedures for efficiency.
- Assisted HR with recruitment efforts to build a strong team.
- Promoted a company culture that fostered high performance and morale.
Analyst programmer
BAPCO Company
Bahrain
2011.11 - 2012.04
- Designed business analysis and data recording systems for departmental use.
- Maintained databases and executed necessary updates to ensure accuracy.
- Examined data reports regularly to identify and rectify errors.
- Collected and analyzed data accurately for various business reports.
- Produced insightful business reports highlighting key data points.
- Communicated data analysis results effectively in written and verbal formats to managers.
- Supported marketing and sales departments by providing analytical insights to achieve objectives.
Education
Bachelor of Business Administration - BUSSINESS AND FINANCE
University of Bahrain
BAHRAIN 2008.09 - 2011.06
Graduated of Secondary Commercial School - BUSSINESS AND COMMERCIAL STUDIES
MODERN KNOWLEDGE SCHOOL
BAHRAIN 2006.09 - 2008.06
Skills
- Computer skills and Microsoft applications
- Internet proficiency
- Positive attitude and teamwork
- Communication and interpersonal skills
- Adaptability and organizational skills
- Leadership proficiency
Websites
Certification
- GIA for Diamonds essentials.
- IFA Fitness personal trainer and nutrition specialist.
- IFA Fitness instructor.
- Bulgari Accessories Ambassador.
- Leadership foundation Training.
- Microsoft Office Applications.
Custom
- University of Bahrain, Commercial Studies, 09/01/09, 06/30/11, 3.65
- University of Bahrain, B.S.C in Accounting, 09/01/08, 06/30/09
- Secondary Commercial School, Graduated, 09/01/06, 06/30/08, 90.8
Personal Information
- Date of birth: 11/09/90
- Gender: Female
- Nationality: Lebanese (Bahraini Passport)
- Marital status: Married
Accomplishments
1- Season mission to Bodrum - Turkey June 2023.
2- Bulgari High jewelry events (China, Dubai & Venice).
3- Bulgari Leather manufacture tour training, Italy 2015.
4- Bulgari Accessories Ambassador tour Florence 2023.
5- Leadership foundation training, Dubai 2025.
Timeline
Team leader-CRM operations-Senior clients advisor
BVLGARI
2014.06 - 2025.07
Operations manager
Alothaimain Group
2013.01 - 2014.01
Analyst programmer
BAPCO Company
2011.11 - 2012.04
Bachelor of Business Administration - BUSSINESS AND FINANCE
University of Bahrain
2008.09 - 2011.06
Graduated of Secondary Commercial School - BUSSINESS AND COMMERCIAL STUDIES
MODERN KNOWLEDGE SCHOOL
2006.09 - 2008.06