Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
Reference
Timeline
Generic
LIYA KOOTAYI

LIYA KOOTAYI

Customer Service Professional
Manama,Bahrain

Summary

Friendly personality with passion for delivering unparalleled guest experiences. Expertise in communication and problem-solving cultivated through roles in customer service and hospitality. Committed to creating welcoming environment that ensures guest satisfaction and fosters positive relationships. Ready to leverage skills to contribute to a thriving customer service environment.

Overview

1
1
year of professional experience
3
3
years of post-secondary education

Work history

Guest Service Assistant

Loumage Suites & Spa
Seef, Bahrain
09.2024 - 06.2025
  • Assisted with check-ins and check-outs, elevating guest experience.
  • Demonstrated knowledge of hotel amenities and services which increased guest usage.
  • Managed reservations via phone, email and booking platforms, including modifications and cancellations.
  • Performed night audit duties, ensuring accurate posting and balancing of all daily transactions.
  • Enhanced guest satisfaction by providing prompt, courteous service.
  • Successfully identified up-selling opportunities, contributing to profitability increase.
  • Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.

Front Office Trainee

Taj West End
Bengaluru, India
01.2024 - 06.2025
  • Served as the lobby ambassador, responsible for greeting, welcoming and escorting guests.
  • Demonstrated property tour to the guest, giving insights on amenities and services.
  • Answered guest calls and inquiries, coordinating with other departments to ensure prompt resolution of guest needs.
  • Oversaw daily operations to achieve high productivity levels.
  • Upheld brand standards at all times by adhering to company guidelines.

Guest Relations Intern

The Avatar Hotel & Convention
Mangalore, India
02.2024 - 06.2024
  • Interacting with guest in all outlets of the hotel, collecting insightful feedback, resolving issues immediately and uplift the customer service to meet guest satisfaction.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Assisted in the organisation of special events for enhanced guest satisfaction.
  • Provided personalised services based on unique client needs – translating into a memorable stay for every guest.

Tour Guide

Lia Tours & Travels
Mangalore, India
02.2024 - 06.2024
  • Tour guide for Oceania cruise passengers, highlighting key attractions & local culture of Mangalore city & Introduced Indian culture to Americans.
  • Engaged tourists with interactive storytelling for immersive historical learning.

Education

Bachelor - Hospitality & Aviation Management

Nitte Institute of Tourism & Hospitality services
Mangalore
01.2019 - 01.2021

Diploma - Aviation Management

Mangalore University
Mangalore
06.2022 - 06.2023

Skills

  • Customer Service
  • Initiative driven
  • Public Speaking
  • Attention to detail
  • Communication Skills
  • Interpersonal skills


Languages

English
Fluent
Hindi
Advanced
Kannada
Upper intermediate
Malayalam
Intermediate
Tamil
Intermediate
Arabic
Beginner

Accomplishments

    Booking.com Guest Reviews- Loumage Suites & Spa (2025)

    Customer service appreciation letter - Taj West End (2024)

    Best groomed Trainee - Taj Hotels Bengaluru (2024)

    All Round Performer - Nitte Institute of Hospitality Services (2024)

    Digital Marketing Award - Nitte Institute of Hospitality Services(2024)

    Student Council Secretary - Nitte Institute of hospitality services(2023)

Reference

  • Mr. Sunil Norampat, General Manager, Loumage Suites & Spa, sunilnorampat@gmail.com
  • Mr. Donald D'souza, Placement Representative, Nitte Institute of Hospitality Services, donaldjames11@nitte.edu.in

Timeline

Guest Service Assistant

Loumage Suites & Spa
09.2024 - 06.2025

Guest Relations Intern

The Avatar Hotel & Convention
02.2024 - 06.2024

Tour Guide

Lia Tours & Travels
02.2024 - 06.2024

Front Office Trainee

Taj West End
01.2024 - 06.2025

Diploma - Aviation Management

Mangalore University
06.2022 - 06.2023

Bachelor - Hospitality & Aviation Management

Nitte Institute of Tourism & Hospitality services
01.2019 - 01.2021

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LIYA KOOTAYICustomer Service Professional