Lucia Nabiryo
Summary
Friendly and reliable hospitality professional with over 4 years of experience in welcoming guests, handling reservations, and providing great customer service. I've worked in both hotels and retail, where I made sure guests felt comfortable and well looked after. I enjoy working with people, solving problems quickly, and helping things run smoothly. Looking for a hostess role where I can bring my positive attitude and experience to a new team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales and customer service representative
Lemon Tree Fashion Store
08.2022 - Current
- Company Overview: Fashion retail Store
- Greet and direct customers
- Providing accurate information about our Range of Products
- Answer customers' questions about specific products/services in store and online
- Maintained a clean work an organized work area
- Conduct price and feature comparisons to facilitate purchasing
- Ensure racks are fully stocked
- Coordinate with the delivery team to provide excellent customer service
- Inform customers about discounts and special offers
- Provide customer feedback to the management
- Stay up-to-date with new products/services
- Maintaining a strong relationship with customers for future business
- Preparing weekly sales report and presented them to management
- Conduct sales presentations and product demonstrations
- Meet or exceed sales targets and contribute to overall team goals.
- Used Point of Sale system efficiently, speeding up transactions.
Front Desk /Team Lead Receptionist
Royal Suites Under Royal Group Uganda LTD
02.2022 - 07.2022
- Co-ordinated with colleagues and Duty Manager on day-to-day smooth operations for check in and check out
- Coordinated and participate in meeting and greeting of VIP guests upon arrival
- Managed rooms inventory and monitoring room types availability as to ensure guests preference are met to its maximum
- Demonstrated a high level of customer service at all times
- Attended appropriate training courses, when required and assisted with new joiners training and development efforts
- Maximize room occupancy and use up-selling techniques to promote facility
- Following facility policies and procedures of accepting foreign currencies and cards
- Maintain high standards of teamwork with the Front Office Team
- Ensured that department standards are met through guest feedback and monitoring
- Process Improvement Team project and assignments relating to Front Office
- Ensured that safety, health, security and loss control policies and procedures are complied with by guests, staff and other involved parties
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Conducted regular performance evaluations of front desk agents to identify areas of improvement and recognize achievements.
Hostess
Royal Suits Hotel Under Royal Hotel Group
06.2018 - 07.2020
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Bachelor Of Arts with Education - Education
Muteesa 1 Royal University
High School Diploma - Arts
Kitebi Secondary school
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Cleaning and sanitation
- Customer service expertise
- Exceptional communication
- Guest relations management
- Reservation coordination
- Dining area maintenance
- Problem-solving
- Time management
- Active listening
Languages
English
Fluent
Arabic
Upper intermediate (B2)
Personal Information
- CPR No: 97093869
- Passport Number: B00665116
- Nationality: Ugandan
- Nationality: Ugandan
Certification
- Customer service Training Certificate
- First Aid at work Training Certificate
- Food safety and Hygiene Training
Timeline
Sales and customer service representative
Lemon Tree Fashion Store
08.2022 - Current
Front Desk /Team Lead Receptionist
Royal Suites Under Royal Group Uganda LTD
02.2022 - 07.2022
Hostess
Royal Suits Hotel Under Royal Hotel Group
06.2018 - 07.2020
High School Diploma - Arts
Kitebi Secondary school
Bachelor Of Arts with Education - Education
Muteesa 1 Royal University
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