MAAZ KHAN
Hamad Town,15
Summary
Results-driven Vape Sales Professional with [X] years of experience in the vape and e-cigarette industry, specializing in building strong customer relationships, delivering exceptional service, and driving sales growth. Proven track record in achieving sales targets, educating customers on product offerings, and maintaining up-to-date knowledge of market trends, vaping devices, and e-liquid brands. Strong communicator with a passion for the vaping community, skilled in consultative selling, inventory management, and providing personalized recommendations to enhance customer satisfaction and loyalty. Adept at working in fast-paced retail environments and effectively utilizing digital tools to maximize online and in-store sales.Results-driven Vape Sales Professional with [2+] years of experience in the vape and e-cigarette industry, specializing in building strong customer relationships, delivering exceptional service, and driving sales growth. Proven track record in achieving sales targets, educating customers on product offerings, and maintaining up-to-date knowledge of market trends, vaping devices, and e-liquid brands. Strong communicator with a passion for the vaping community, skilled in consultative selling, inventory management, and providing personalized recommendations to enhance customer satisfaction and loyalty. Adept at working in fast-paced retail environments and effectively utilizing digital tools to maximize online and in-store sales.
Overview
2
2
years of professional experience
Work History
Salesperson
AL NIBRAS VAPE
Hamad Town , Hamad Town
07.2022 - Current
- 1. Building Customer Relationships:
- Active Listening: Pay close attention to what the customer is saying. Ask questions to clarify their needs and preferences (e.g., nicotine strength, flavor profiles, or device type).Personalized Recommendations: Use the information gathered to suggest products that suit their tastes and experience level. For example, recommend starter kits for beginners or advanced mods for experienced vapers.Follow-Up: If you have regular customers, remember their preferences, past purchases, and even personal details (like their preferred flavor). This personal touch can help build loyalty.
- 2. Enhancing Product Knowledge:
- Continuous Learning: Familiarize yourself with all the products your shop carries, including different brands, types of devices (e.g., pod systems, mods, tanks), and e-liquid flavors. Know the features, benefits, and differences. Understand Technical Aspects: Learn about ohm resistance, battery safety, coil maintenance, and proper device usage. This knowledge is vital for helping customers choose the right product and for troubleshooting problems. Stay Updated on Regulations: Be aware of the local and federal laws regarding vaping products, such as age restrictions, packaging requirements, or banned substances/flavors. 3.Effective Sales Techniques:
- Ask Open-Ended Questions: Encourage conversation with questions like, "What kind of flavors do you enjoy?" or "Are you looking for something easy to use or more customizable?"Educate, Don’t Push: Focus on educating customers about products rather than pushing sales. Inform them about the benefits and proper usage to help them make informed decisions. Upselling and Cross-Selling: Offer complementary products, such as recommending a spare coil or battery case with a new device or suggesting new flavors that align with the customer's taste preferences.
- 4. Creating a Positive Shopping Experience:
- Maintain a Welcoming Atmosphere: Ensure the shop is clean, well-lit, and has an inviting ambiance. Use attractive displays to showcase new products or promotions.Engage with Enthusiasm: Show genuine interest in customers' needs and be passionate about the products. Positive energy can make a significant difference in their shopping experience.Handle Complaints Gracefully: If a customer has a problem or a complaint, listen actively, apologize if necessary, and offer a solution—such as an exchange, refund, or discount.
- 5. Handling Safety and Compliance:
- Verify Age: Always check ID to confirm customers are of legal age. This is crucial to comply with laws and avoid fines or losing your business license.Promote Safe Practices: Educate customers on battery safety (e.g., avoiding contact with metal objects, using proper charging methods), coil maintenance, and safe e-liquid handling.Be Transparent: Provide accurate information about product ingredients, especially regarding nicotine content and any potential allergens.
- 6. Inventory Management:
- Track Stock Levels: Regularly monitor inventory to ensure popular products are well-stocked and identify slow-moving items.Assist with Ordering: Provide feedback to management on which products are in demand and suggest restocking or introducing new items.Manage Displays: Keep products organized, rotate stock, and create attractive displays to catch the customer's eye.
- 7. Self-Improvement:Develop Communication Skills: Practice active listening, empathy, and clarity in communication. Good interpersonal skills can make a big difference in customer satisfaction.Stay Motivated: Keep up-to-date with vaping communities, blogs, or forums to maintain enthusiasm and learn from others in the industry.Set Sales Goals: Work towards personal sales targets and seek feedback from colleagues or supervisors to improve your performance.
Education
Fs'c (12th Standard) - Computer And Information Sciences
BISE MARDAN KPK PAKISTAN
MARDAN KPK PAKISTAN 05-2021
Skills
- Customer care
- Product description
- Sales process
- Relationship selling
- Relationship Building
- Reference selling
- Customer Relationship Building
- Negotiation
- Profit Generation
- Business Development
- Deal negotiation
Languages
Urdu
First Language
English
Advanced (C1)
C1
Arabic
Advanced (C1)
C1
Urdu
Proficient (C2)
C2
Timeline
Salesperson
AL NIBRAS VAPE
07.2022 - Current
Fs'c (12th Standard) - Computer And Information Sciences
BISE MARDAN KPK PAKISTAN
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