Madhu Nair
Engineering Lead Analyst
Adliya
Summary
IT professional with more than 23 years of experience with core competencies in Application Engineering, Automation, Windows System Administration and Support. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Engineering Lead Analyst - Vice President
Citibank, N.A.
Manama, Bahrain
2 2011 - Current
- Lead a diverse array of engineering activities managing various firmwide application versions on Windows and Mac desktop environments
- From acquisition and rigorous testing to configuration, packaging, and global deployment coordination to orchestrate every aspect of the applications lifecycle
- Responsibilities also include reviewing feature changes, crafting custom scripts, and overseeing vulnerability remediation, all while conducting thorough User Acceptance Testing (UAT) and maintaining comprehensive version documentation
- Lead impactful initiatives focused on centralized management and automated upgrades, collaborating closely with senior management to ensure alignment with organizational goals
- Additionally, mentor junior team members, influence engineering decisions, and uphold compliance with regulatory standards to safeguard Citigroup's reputation and assets.
IT Consultant
Polaris Software Lab Ltd.
Manama, Bahrain
08.2008 - 01.2011
- Onsite 3rd level desktop support for Windows OS and core applications for client’s EMEA Desktop Infrastructure with more than 65000 endpoints.
- Assisted in the planning and execution of IT audits to ensure compliance with industry regulations and best practices.
- Tested new software and hardware prior to deployment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Utilized PowerShell and VBScript scripting languages to develop various solutions.
Consultant, IT
BearingPoint Business Consulting Pvt. Ltd.
Bengaluru, India
03.2006 - 04.2008
- Windows desktop administration, software/hardware asset management, desktop/laptop OS imaging, core applications deployment and support.
Product Support Engineer
FacetTime Communications Pvt. Ltd.
12.2004 - 03.2006
- Enterprise customer support, over web & telephonic medium, for IM-P2P monitoring/reporting and Anti-Spyware software and hardware products hosted at the domain level.
Subject Matter Expert
B2K Corp. Inc
10.2003 - 11.2004
- SME for Microsoft Game and Hardware support group
- Perform technical review of support cases handled by L1/L2
- Technical trainer for L1/L2 engineers.
Escalation Engineer
Talisma Outsourced Services
06.2002 - 09.2003
- Technical support, web & telephonic, for Level 3 support cases on Microsoft games and hardware products.
Support Engineer
Cyber Park Technologies
05.1999 - 11.2000
- Custom PC assembling and troubleshooting, on call and onsite technical support for PC hardware/software issues, implement small-scale LAN networks and internet connections at customer locations.
Education
Bachelor of Science - Physics
Mahatma Gandhi University
Kottayam, Kerala 04.2001 - 05.1999
GNIIT in Systems Management (3 Years) -
National Institute of Information Technology (NIIT, Bangalore)
Bengaluru, India12.2004
Diploma in Computer Hardware Service & Maintenance -
CIICP, Govt. Polytechnic
Kottayam, Kerala, IndiaDiploma in Computer Networking -
CIICP, Govt. Polytechnic
Kottayam, Kerala, India 04.2001 - 05.2000
Certificate In Computing -
Indira Gandhi National Open University
Cochin, Kerala, India 04.2001 - 05.2000
Skills
Cross-team Collaboration
Team Collaboration
Configuration Management
Information Security
Problem Solving
Scrum Framework
Application Packaging
Change Management
Powershell
SDLC Knowledge
Training
- SCCM
- HPCA
- Win 7 & 10
- McAfee EPO
Additional Information
- Over 5 years’ experience in Application engineering on Windows/macOS platforms, and Automation on Windows platform
- Over 13 years’ experience in Desktop Client Management, Remote Software and Patch distribution and System administration in enterprise environment.
- Over 5 years’ experience in Product/technical support with recognized strength in problem solving and troubleshooting
- Expertise in automating administration, reporting and monitoring tasks in SCCM, AdminStudio Enterprise Server, Citrix XenDesktop, XenApp, HPCA, VMWare ThinApp and Windows Desktop OS using Windows PowerShell and VBScript
- Excellent technical and working knowledge of various desktop virtualization products, client management systems and application virtualization systems for enterprises.
- Experience in automated OS deployment with various OS imaging tools, managing Active Directory domain and users and excellent working knowledge of Wintel platform and various Microsoft products
- A team player and leader with proven ability to train, motivate, and supervise junior professionals
- CCA – Virtualization – XenDesktop 7.5 & CCA – XenApp 6.5
- MCP in Microsoft Windows Server 2003 & Windows XP Professional
Timeline
IT Consultant
Polaris Software Lab Ltd.
08.2008 - 01.2011
Consultant, IT
BearingPoint Business Consulting Pvt. Ltd.
03.2006 - 04.2008
Product Support Engineer
FacetTime Communications Pvt. Ltd.
12.2004 - 03.2006
Subject Matter Expert
B2K Corp. Inc
10.2003 - 11.2004
Escalation Engineer
Talisma Outsourced Services
06.2002 - 09.2003
Bachelor of Science - Physics
Mahatma Gandhi University
04.2001 - 05.1999
Diploma in Computer Networking -
CIICP, Govt. Polytechnic
04.2001 - 05.2000
Certificate In Computing -
Indira Gandhi National Open University
04.2001 - 05.2000
Support Engineer
Cyber Park Technologies
05.1999 - 11.2000
Engineering Lead Analyst - Vice President
Citibank, N.A.
2 2011 - Current
GNIIT in Systems Management (3 Years) -
National Institute of Information Technology (NIIT, Bangalore)
Diploma in Computer Hardware Service & Maintenance -
CIICP, Govt. Polytechnic