Maged Safwat Shafeek Ghaly

- Developed and executed strategic sales plans to drive revenue growth and expand market share across the GCC region, including the UAE, Saudi Arabia, Qatar, Kuwait, and Bahrain.

- Led the Travel Trade segment by identifying, negotiating, and onboarding new wholesale partners while strengthening relationships with local travel agencies in Bahrain and key regional travel partners.

- Managed a diverse portfolio of corporate, leisure, government, DMC, and travel trade accounts, ensuring sustainable business growth and long-term strategic partnerships.

- Sourced new business opportunities through sales calls, market visits, networking events, and major travel exhibitions, including ATM, enhancing brand visibility and generating qualified leads.

- Conducted market analysis and monitored competitor activities, collaborating with Revenue Management team to implement pricing strategies that maximised hotel revenue.

- Worked closely with Front Office, Reservations, Revenue, Marketing, and Food & Beverage teams to develop attractive promotions, group packages, and customized solutions that enhanced guest satisfaction and profitability.

- Led hotel presentations, site inspections, and familiarization (FAM) trips for key clients, wholesalers, and travel partners to showcase the property's facilities and strengthen business relationships.

- Negotiated commercial agreements, annual contracts, and promotional campaigns with key accounts to achieve revenue targets and increase production.

- Prepared sales forecasts, business plans, market analysis, and performance reports for senior management, offering strategic recommendations to inform commercial decision-making.

- Mentored and supported junior sales team members, sharing market insights and best practices while contributing to the achievement of departmental sales objectives.

- Represented the hotel in industry events, networking functions, and business forums, enhancing the hotel's reputation and strengthening its position within the GCC travel market.

- Developed and executed strategic sales plans to drive revenue growth across the corporate, government, and leisure segments in line with the hotel's commercial objectives.

- Managed and expanded portfolio of key corporate accounts, generating new business opportunities and enhancing long-term client relationships.

- Achieved monthly and annual sales targets through proactive business development, account management, and market penetration strategies.

- Identified and secured new corporate clients while maximizing revenue from existing accounts through regular sales calls, client meetings, and contract negotiations.

- Maintained strong relationships with government entities, corporate organizations, travel partners, and key decision-makers to increase room night production and overall hotel revenue.

- Delivered professional account management, achieving high client satisfaction, retention, and repeat business.

- Conducted market research and competitor analysis to identify emerging business opportunities and support effective pricing and sales strategies.

- Collaborated with Revenue Management, Reservations, Front Office, and Food & Beverage departments to create customised proposals and corporate packages, driving group business solutions.

- Prepared sales forecasts, market intelligence reports, account production analysis, and business development plans for senior management.

- Represented the hotel at networking events, sales missions, and industry functions to strengthen brand awareness and expand the hotel's market presence.

- Proactively generated new business for cluster properties by targeting new sales leads, particularly for corporates awarded projects in Bahrain.

- Fully delivered the top-line budget for government and corporate segments for the cluster properties.

- Delivered growth in sport federations segmentation for events and tournaments in Bahrain.

- Manage all sales contracts, documents, billing, direct billing, payments for the cluster properties and perform other assignments to meet the business needs as directed by management.

- Cross promoted and upsold services across cluster properties to potential guests.

- Maintain a strong and lasting relationship with existing accounts.

- Prepare and produce detailed sales reports.

- Communicate clearly to the relevant departments at properties to ensure ample preparation time.

- Attend to the Hotels and Travel Road Shows and Exhibitions.

- Generated new business leads for hotel, focusing on sports events such as volleyball, basketball, and handball.

- Maintained a strong and lasting relationship with existing accounts.

- Delivered budget for Government, Corporate and Travel segments.

- Managed all sales contracts, documents, and billing for the hotel.

- Made strategic business decisions to improve operational efficiency and ensure effective handling of service issues.

- Prepare and produce detailed sales reports.

- Collaborate with other departments where required to ensure specific requests or timelines are met as per guest requirements.

- Communicate clearly to the relevant departments at properties to ensure ample preparation time.

Coordinated sourcing, soliciting, negotiating, and managing corporate accounts within portfolio, implementing and executing all sales actions to enhance client relationships.

- Generated and maintained customer relationships within defined accounts through face-to-face sales calls, telephone calls, and entertainment activities.

- Conducting sales meetings with travel agencies in Bahrain to introduce Jnan Holidays B2B Online System and maximize Sales.

- Monitored account revenue and business production within corporate portfolio to identify up-selling opportunities and conduct competitive research.

- Ensure that the response to any business request is actioned within 24 hours in order to avoid customer complaints.

- Provide feedback on changing marketing conditions, including trends in the competition in order to better understand market trends and change possible selling strategies.

- Maintain an up-to-date account and contact database and special client needs in order to understand better the requirements of the clients.

- Designing holidays’ packages by coordinating and negotiating with airlines, hotels, ground transportation services, tour guides.

- Knowledge in online booking tools such as DOTW, GTA, Hotelbeds, TBO Holidays, and Gate tours, Allinone, GTbeds, Within Earth, Rezlive and etc. & Good knowledge in Galileo ticketing system.

- Coordinated and negotiated vacation and holiday packages with airlines, hotels, and service providers to deliver comprehensive travel solutions.

- Securing all the Travel Operation Contracts - Hotels, Transportation, Excursions, Restaurants, Etc.

- Created and operated tour and travel programs to enhance customer experience.

- Quoting all parts of the tourism programme and communicating with foreign tour operators, travel retailers, and the accounts team.

- Prepared marketing brochures, updated website content, and conducted on-site visits to ensure quality and suitability of hotels and destinations for tour packages.

Advised clients on sightseeing and shopping activities and evaluated services provided on tours.

- Knowledge in online booking tool such as DOTW, GTA, Hotel beds and etc.

- Delivered efficient service to guests by coordinating all aspects of their experience.

- Maintained effective communication on all reservations for tourism programs, including accommodation, river cruisers, air tickets, transportation, guides, tour leaders, and airport representatives.

- Issued vouchers for hotels, river cruisers, air tickets, transportation, guides, tour leaders, and representatives to ensure validity of guest itineraries and timely assignments.

- Ensured proper documentation for all guest itineraries and maintained correspondence with tour operators and travel retailers.

Quoted all parts of the tourism program and communicated with foreign tour operators and travel retailers.

- Ensured proper documentation of the internal correspondence with the operations team and accounts.

Processed individual reservations for direct FIT, corporate clients, travel agencies, and online bookings, along with group and event reservations as a Central Reservation Agent for 5 Star luxury hotels, including Mena House Oberoi Hotel, The Oberoi Sahl Hasheesh, The Oberoi Zahra Nile Cruiser, and The Oberoi Philae Nile Cruisers.

Ensured seamless booking experience by managing all reservation processes efficiently.

Streamlined the reservations process, creating an efficient working environment.

Interacted professionally with clients to build rapport and trust.