MAHDI ALHADDAD
Senior Executive
Summary
Production Executive with strong analytical skills and data handling with absolute understanding of insurance policies. Being a proficient leader, I am highly skilled in producing and analyzing reports as well as detecting errors by validating the data provided. In addition, an account executive experienced in managing accounts, target sales and customer support. I am seeking a placement in vibrant environments with the willingness to accept new challenges and opportunities employing my technical skills and abilities in hand together with a good team.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Senior Production Executive
Health 360 Ancillary Services
Manama
06.2018 - Current
- Validate, handle and monitor client raw data received from our partners.
- Analyze the enrollment/elimination raw data received and maintain the renewal reports .
- Establish and maintain highly effective relationships with industry partners to drive growth.
- Complete and submit monthly and yearly reports to support executive decision making.
- Prepare audit reports and adjust data, policies and any systematic error.
- Issue new cards for the clients with the renewal process.
- Improve operations through consistent hard work and dedication.
Assistant Branch Manager
Viva Bahrain
Manama
05.2014 - 05.2018
- Actively listen to customers, handle concerns quickly and escalate major issues.
- Resolve issues promptly to drive satisfaction and enhance customer service.
- Review accounts monthly to monitor and track customer satisfaction and complaints.
- Report sales data to upper management for review.
- Monitor sales team performance and provide constructive feedback.
- Research sales opportunities and possible leads to exceed sales goals and increase profits.
- Complete scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
- Complete physical inventory counts each month.
Admin Assistant
MedNet Bahrain
Manama
07.2013 - 04.2014
- Log activities in tracking system to maintain accurate, timely records.
- Respond to inquiries by phone, email and walk-up requests.
- Resolve customer problems and complaints.
- Develop and update tracking spreadsheets for process monitoring and reporting.
- Issue cards
Education
High National Diploma - Human Resource
Bahrain Training Institute
Bahrain 09.2009 - 06.2013
High School Diploma -
Ahmed Al-Omran Secondary School
Bahrain 09.2005 - 06.2008
Skills
Retail transactions processing
Retail management
Decision-Making
Problem Management
Customer care
MS Office
Interpersonal Communication
Detail-orientated
Data interpretation and analysis
Characteristics
- Leading operations with enthusiasm, intelligence and motivation
- Quality-Result oriented operating with perfection, accuracy and creativity
- Committed and willing to learn and work within teamwork spirits
Timeline
Senior Production Executive
Health 360 Ancillary Services
06.2018 - Current
Assistant Branch Manager
Viva Bahrain
05.2014 - 05.2018
Admin Assistant
MedNet Bahrain
07.2013 - 04.2014
High National Diploma - Human Resource
Bahrain Training Institute
09.2009 - 06.2013
High School Diploma -
Ahmed Al-Omran Secondary School
09.2005 - 06.2008