Mahmoud Ahmed Hamed El Tohamy
IT SPEICALIST & HELP DESK
Beheira
Summary
Looking for a Challenging Opportunity in the Publishing Field in a well Established institution to Improve My Knowledge, Skills and Utilize my Previous work Experience, Academic Background and my Interpersonal Skills. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows system. Proven skill in resolving problems
Overview
1
1
year of professional experience
3
3
Certifications
2
2
Languages
Work History
IT Specialist
Majorel Company
01.2023 - 08.2023
Working as an IT Specialist , Handling all the first level issues and assisting the second level team as well, Maintaining multiple sites all over Egypt, Co-Managing the SD team and insuring that all tickets are solved in a timely manner.
IT SPECIALIST & HELP DESK
- Configured Hardware, Devices and Software to setup work Stations for Employees
- Explained Technical Information in Clear terms to non-Technical Individuals to promote Better Understanding
- Responded to Support requests from end users and Patiently walked Individuals through basic Troubleshooting tasks.
Education
Bachelor's Degree In Computer Science & Information Systems - Computer Science Department
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Skills
Date Of Birth
04/04/1999
MILITARY STATUS
Finished
Marital Status
Married
Certification
CCNA, 07/2022
Skills
Troubleshotting Network Issues
Hardware Upgrade
Hardware & Software Repair
User Support & Troubleshotting
Account Adminstration
Technical Troubleshotting
Help desk Support
Problem Solving
Microsoft Office (word, excel, power point)
Handing Pressure
Time Management
Team work
Timeline
IT Specialist
Majorel Company
01.2023 - 08.2023
IT SPECIALIST & HELP DESK
Bachelor's Degree In Computer Science & Information Systems - Computer Science Department
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