Summary
Overview
Work history
Education
Skills
Certification
LANGUAGES
Accomplishments
Affiliations
References
TARGET JOB
PERSONAL INFORMATION
Timeline
Generic
Mahmoud El Dokhmisy

Mahmoud El Dokhmisy

Al Buhira,Egypt

Summary

Offering strong organizational skills and keen eye for detail, combined with excellent communication and problem-solving abilities. Knowledgeable about managing schedules, coordinating meetings, and streamlining office operations to enhance productivity. Ready to use and develop leadership, time management, and teamwork skills in Administration role

Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.

Overview

15
15
years of professional experience
2008
2008
years of post-secondary education
1
1
Certification

Work history

FO Manager

Swiss-belsuites Admiral Juffair
Manama, Bahrain
Aug 2023 - Current
  • Managed room bookings, resulting in smooth check-in and check-out processes.
  • Cultivated professional environment through effective staff management.
  • Implemented new procedures for increased productivity within team.
  • Handled reservation enquiries effectively, providing accurate information to potential guests.
  • Streamlined front office operations for improved efficiency.
  • Handled administrative tasks like filing reports and managing mail-ensured smooth running of front office operations.
  • Upheld high levels of cleanliness and organization in front office area.
  • Managed inventories of office supplies-ensured availability of necessary items at all times.
  • Liaised with different departments, ensuring seamless communication.
  • Facilitated swift problem resolution in case of any issues or disputes raised by customers or staff members alike.
  • Trained new staff members to uphold service standards.
  • Provided leadership and guidance to front office team members, fostering a cooperative work environment.
  • Assisted guests during their stay, creating a positive experience.
  • Oversaw financial transactions at the front desk, maintaining accuracy and integrity at all times.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly.
  • Facilitated revenue forecasting by accurately anticipating guest movement, occupancy levels and inventory availability.
  • Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
  • Designed strategic schedules, rotas and workloads to promote productivity.
  • Partnered collaboratively with other departments to determine optimum schedules for special projects.

Night Manager

Swiss-belsuites Admiral Juffair
Manama, Bahrain
08.2022 - 07.2023
  • Delivered stringent health and safety compliance across hotel departments.
  • Ensured timely room services deliveries maintaining high standards of hospitality even during late-night hours.
  • Directed bar, restaurant and room service activities to promote sales and guarantee customer satisfaction.
  • Executed administrative duties including report preparation, invoice processing and inventory management for operational efficiency.
  • Monitored local accommodation market to guide pricing decision-making.
  • Controlled expenditure, oversaw purchasing and maintained accurate counts.
  • Coordinated strategies to protect hotel property, staff and guests.
  • Forecasted occupancy demand and monitored staff availability to create balanced, cost-effective shift schedules.
  • Monitored CCTV system regularly for security purposes, ensuring safe environment for guests and staff alike.
  • Managed hotel budgets through careful planning and business strategy.
  • Implemented fire safety guidelines effectively reducing risk potential during nightly operations.
  • Maintained safe and secure environment by monitoring signs of disruptive behaviour.
  • Responded promptly to emergency situations maintaining calm under pressure whilst following established protocols.
  • Patrolled areas to monitor site security and enforce compliance with health and safety regulations.
  • Tackled food waste by refining kitchen practices, resulting in reduced costs.
  • Forged professional relationships with diverse customers and staff and provided fun and safe ambience.
  • Handled financial transactions for accuracy in end-of-day reporting to ensure a seamless transition to day shift.
  • Handled customer complaints calmly and professionally to maintain hotel reputation.
  • Maintained health and safety standards for secure environment by overseeing nightly cleaning and maintenance tasks.
  • Scheduled meetings with directors to discuss productivity and employee morale issues.
  • Improved guest satisfaction with timely problem resolution, effective communication skills and professional demeanor.

Assistant Front Office Manager

Sheraton Montazah Hotel
Alexandria
08.2021 - 07.2022
  • Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring efficient check-in and check-out process. Ensure guest and employee satisfaction and maximize the financial performance of the department.
  • Company Industry: Hospitality/Tourism/Travel
  • Job Role: Management
  • JOB SUMMARY
  • CORE WORK ACTIVITIES
  • Supporting Management of Front Desk Team
  • Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
  • Ensuring Exceptional Customer Service
  • Managing Projects and Policies
  • MANAGEMENT COMPETENCIES
  • Leadership
  • Adaptability: Maintain performance level under pressure or when experiencing changes or challenges in the workplace.
  • Communication: Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Problem Solving and Decision Making: Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
  • Professional Demeanor: Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
  • Managing Execution
  • Building and Contributing Teams: Actively participates as a member of a team to move the team toward the completion of goals.
  • Driving for Results: Sets high standards of performance for oneself and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment of goals; proactively takes action and goes beyond what is required.
  • Planning and Organizing: Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
  • Building Relationships
  • Coworker Relationships: Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
  • Customer Relationships: Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
  • Global Mindset: Supports employees and business partners with diverse styles, abilities, motivations, and cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results, and ensures employees are given the opportunity to contribute to their full potential.

Duty Manager

Sheraton Montazah Hotel
Alexandria
04.2021 - 07.2021
  • Company Industry: Hospitality/Tourism/Travel
  • Job Role: Management

Front Desk Manager

Sheraton Montazah Hotel
11.2016 - 03.2017
  • Company Industry: Hospitality/Tourism/Travel
  • Job Role: middle Management

Front Desk Shift Leader

Sheraton Montazah Hotel
06.2016 - 10.2016
  • Company Industry: Hospitality/Tourism/Travel
  • Job Role: Customer Service and Call Center

GSA – Acting Shift Leader

Sheraton Sharm Hotel, Resort, Villas & Spa
Sharm el Sheikh
03.2015 - 05.2016
  • Company Industry: Hospitality/Tourism/Travel
  • Job Role: Customer Service and Call Center

Front Desk Agent

Sheraton Sharm Hotel, Resort, Villas & Spa
Sharm el Sheikh
06.2013 - 02.2015
  • Company Industry: Hospitality/Tourism/Travel
  • Job Role: Customer Service and Call Center

Shift Leader (Operator & GSC)

Sheraton Sharm Hotel, Resort, Villas & Spa
Sharm el Sheikh
09.2012 - 05.2013
  • Company Industry: Hospitality/Tourism/Travel
  • Job Role: Customer Service and Call Center

Tel-Operator

Sheraton Sharm Hotel, Resort, Villas & Spa
Sharm el Sheikh
04.2012 - 08.2012
  • Company Industry: Hospitality/Tourism/Travel
  • Job Role: Customer Service and Call Center

Tel-Operator

Shores Amphoras Resort
Sharm el Sheikh
11.2010 - 03.2012
  • Company Industry: Hospitality/Tourism/Travel
  • Job Role: Customer Service and Call Center

Education

Bachelor's Degree - Egyptology

Faculty of Arts, Alexandria University
Alexandria

Skills

  • Opera PMS Level: (Expert)
  • Fidelio Ver620 (24) Level: (Expert) Last Used: More than 1 year
  • Microsoft Office Level: (Expert) Last Used: 1 month or less
  • EMPOWER (GXP) Level: (Expert)
  • Constructive feedback
  • Innovative thinking
  • Integrity and ethical conduct
  • Customer relationship
  • Knowledge of CRM software
  • Staff training and development
  • Budget planning
  • Staff recruitment
  • KPI tracking
  • Negotiation techniques
  • Team Leadership
  • Operational excellence

Certification

  • Front Office Skills Development (Certificate) Training Institute: AHLA Lodging (Ministry of Tourism, EGYPT) Date Attended: 2011-04
  • HACCAP (Certificate) Training Institute: AHLA Lodging (Ministry of Tourism, EGYPT) Date Attended: 2011-12
  • Leadership Skills (Certificate) Training Institute: AHLA Lodging (Ministry of Tourism, EGYPT) Date Attended: 2012-01
  • Starwood - Front Office Management - (Certificate) Training Institute: LOBSTER INK Issued in: 2016-04
  • LEAN SIX SIGMA GREEN BELT AT Marriott International - (Certificate) Training Institute: OI Marriott International (Le Meridian Cairo airport) Issued in: 2019-04

LANGUAGES

Arabic Level: (Expert) | Experience: Mother Tongue
Italian Level: (beginner) | Experience: 3 years or less
Russian Level: (Expert) | Experience: 5 years or less
English Level: (Expert) | Experience: More than 7 years

Accomplishments

Swiss-Bel suites Admiral Juffair Most mentions through guest reviews for continues 2 Years 2023/2024

Affiliations

Reading-Sport

References

  • Mostafa, Abdullatif, General Manager, hmssb@swiss-belhotel.com, +254735063497, Swiss-bel hotels
  • Mahmoud, Ahmed Salem, Director of Operation, mahmoud.salem1@sheraton.com, +20.1003366311, Sheraton Montazah Hotel


TARGET JOB

  • Target Job Title: FO/Manager / Ass FO Manager/ Duty Manager
  • Career Level: Management
  • Target Job Location: Bahrain, Saudi Arabia, Egypt, UAE, Qatar, Oman
  • Employment Type: Full Time Employee
  • Notice Period: 1 month or less

PERSONAL INFORMATION

  • Birth Date: 1984-11-01 (Age: 40)
  • Gender: Male
  • Nationality: Egypt
  • Residence Country: Bahrain
  • City: Kafr El Dawar
  • Marital Status: Married
  • Number of Dependents: 2
  • Driving License Issued From: Egypt

Timeline

FO Manager

Swiss-belsuites Admiral Juffair
Aug 2023 - Current

Night Manager

Swiss-belsuites Admiral Juffair
08.2022 - 07.2023

Assistant Front Office Manager

Sheraton Montazah Hotel
08.2021 - 07.2022

Duty Manager

Sheraton Montazah Hotel
04.2021 - 07.2021

Front Desk Manager

Sheraton Montazah Hotel
11.2016 - 03.2017

Front Desk Shift Leader

Sheraton Montazah Hotel
06.2016 - 10.2016

GSA – Acting Shift Leader

Sheraton Sharm Hotel, Resort, Villas & Spa
03.2015 - 05.2016

Front Desk Agent

Sheraton Sharm Hotel, Resort, Villas & Spa
06.2013 - 02.2015

Shift Leader (Operator & GSC)

Sheraton Sharm Hotel, Resort, Villas & Spa
09.2012 - 05.2013

Tel-Operator

Sheraton Sharm Hotel, Resort, Villas & Spa
04.2012 - 08.2012

Tel-Operator

Shores Amphoras Resort
11.2010 - 03.2012

Bachelor's Degree - Egyptology

Faculty of Arts, Alexandria University

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Mahmoud El Dokhmisy