Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Timeline
Generic
Majada Cesko

Majada Cesko

Hidd

Summary

To contribute my knowledge and experience in a dynamic and progressive organization To succeed in an environment of growth and excellence, earn a job which provides me job satisfaction, self-development and help me achieve personal as well as organizational goals. To strive for excellence, to work in such an environment that will enhance my knowledge and career.

Overview

14
14
years of professional experience

Work History

Client Advisor

Hermés
04.2025 - Current
  • Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
  • Strengthened client relationships through regular communication and proactive follow-up on inquiries.
  • Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
  • Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
  • Streamlined processes for improved efficiency, enabling quicker response times to client requests.
  • Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
  • Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
  • Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
  • Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
  • Excelled in meeting sales targets, contributing significantly to the overall success of the team.
  • Contributed to company growth by identifying new business opportunities and cross-selling services.
  • Maintained and managed existing accounts by performing Duty and Duty.
  • Collaborated with team members to design and implement innovative client service strategies, leading to increased referrals.
  • Negotiated with product providers to secure advantageous terms for clients, thereby maximizing their investment returns.
  • Analyzed client feedback to identify areas for improvement, leading to enhanced service delivery.

Client Advisor

Prada
07.2019 - 05.2024
  • Place the Customer at the center, creating a welcoming environment and striving to meet their every need and request, providing them with an excellence service in accordance to the “client journey ceremony”.
  • Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationships to offer a personalized approach and develop future opportunities.
  • Work as a team player and partner with fellow colleagues, foster open and constructive communication, to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values.
  • Welcome and serve the customer providing an excellent in-store experience at all times.
  • Be proactively engaged in cross selling with all Departments and maximizes sales opportunity in order to achieve individual sales target and KPIs.
  • Ensure to be up-to-date knowing fashion trends and competitors.
  • Prove Brand and product knowledge.

Sales Associates

Versace
09.2014 - 01.2019
  • Greet customers and provide excellent customer service to build relationships and encourage repeat visits.
  • Assist customers in finding products that meet their needs and preferences.
  • Maintain the Versace brand standards in order to uphold the company's reputation.
  • Keep abreast of changes in product lines, promotions, and pricing.
  • Follow up with customers to ensure satisfaction with their purchases.
  • Utilize excellent communication and interpersonal skills to build relationships with customers.
  • Process customer payments and maintain accurate records of sales.
  • Monitor inventory levels, restock shelves as needed, and alert management of stock shortages.
  • Meet and exceed sales goals set by management.

Sales Associates

Hugo Boss
07.2011 - 02.2014
  • Utilize effective communication skills to deliver exceptional service to customers.
  • Drive business with the merchant group and engage in general problem solving.
  • Achieve positive results in personal sales by focusing on relationship selling and building a client base.
  • Ensure standard operating procedures are executed and company policies are followed.
  • Cultivate relationships with the community through personal involvement, PR events, and advertising opportunities.
  • Assist in the implementation of Health & Safety policy and operational procedures.

Education

High school diploma - Information technology electrical technician

MSST “Travnik” IT
Travnik
05.2011

Skills

  • Communication
  • Writing
  • Computer
  • Leadership
  • Decision-making
  • Problem-solving

Languages

Yugoslavian
English
Swedish

Hobbies and Interests

Volunteering, Art, Traveling and learning new languages

Timeline

Client Advisor

Hermés
04.2025 - Current

Client Advisor

Prada
07.2019 - 05.2024

Sales Associates

Versace
09.2014 - 01.2019

Sales Associates

Hugo Boss
07.2011 - 02.2014

High school diploma - Information technology electrical technician

MSST “Travnik” IT

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Majada Cesko