MAMATHA BANGERA
MANAMA
Summary
Sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills. Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Travel-consultant
DADABHAITRAVEL
06.2007 - Current
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Organized trips for individual, family and business travelers.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Collected, handled and documented payments for travel services and associated feels.
- Completed accurate reservations for business travelers at point of sale.
- Maintained and updated corporate traveler profiles with current information.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Followed up with customers to increase customer service with travel plans.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Updated and maintained customer databases to increase customer retention.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Helped customers with passport and visa applications.
- Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
- Developed process improvements and long-term business strategies through analysis of customer feedback.
Travel Consultant
FLORA TRAVELS
01.2005 - 05.2007
- Organized trips for individual, family and business travelers.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Collected, handled and documented payments for travel services and associated feels.
Education
Bachelor of Arts - Economics
ST AGNES COLLEGE
MANGALORE04.2001
SECONDARY EDUCATION - ARTS
ST.AGNES COLLEGE
MANGALORE04.1998
Skills
- Credit Card Payments
- Retail Sales
- Client Amenities
- Client Networking
- Leisure Travel
- Travel Bookings Processes
- Travel Recommendations
- Flight Arrangement
- Cancellation Policies
- Hotel Accommodations
- Executive Travel
- Hotel Booking
- Travel Insurance
- Airline Rules
- Reservations and Ticketing
Certification
- [Area of certification] Training - [Timeframe]
- Certified [Job Title], [Company Name] - [Timeframe]
- CTA - Certified Travel Associate
Languages
TULU
Native language
English
Beginner
A1
Hindi
Beginner
A1
KANNADA
Beginner
A1
Timeline
Travel-consultant
DADABHAITRAVEL
06.2007 - Current
Travel Consultant
FLORA TRAVELS
01.2005 - 05.2007
Bachelor of Arts - Economics
ST AGNES COLLEGE
SECONDARY EDUCATION - ARTS
ST.AGNES COLLEGE
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