Mohamed Ameen
Public Relations
Muharraq
Summary
Experienced in Public Relations with over 10 years of experience in Banking and Consumer Goods. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
18
18
years of professional experience
14
14
years of post-secondary education
2
2
Languages
Work History
Public Relations Officer & Trade Policy
Arla
01.2024 - Current
- Participated in industry conferences and seminars to stay updated on current trends, legislation changes, and emerging technologies in the field of global trade.
- Supported cross-functional teams throughout the organization by providing insights on international trade regulations, contributing to successful project completion.
- Strengthened relationships with clients, suppliers, and regulatory bodies through effective communication and collaboration.
- Enhanced international trade operations by streamlining processes and implementing best practices.
- Advised senior management on emerging global market trends, supporting proactive adjustments to the company''s strategic direction.
- Championed continuous improvement initiatives within the planning department, identifying opportunities for enhanced performance outcomes.
- Coordinated and managed sponsorships and sponsorship activation.
- Managed internal, external, and crisis communications.
- Streamlined processes within the PR department for improved efficiency and productivity.
- Led internal communications efforts, fostering a positive corporate culture among employees.
- Monitored legislation, regulations, and policy developments for potential impact on the organization.
- Developed strong working relationships with key decision-makers across all levels of government to advance organizational objectives.
- Strengthened government relationships by developing and implementing strategic communication plans.
- Effectively communicated complex regulatory matters to diverse audiences, helping them understand their implications.
PRO & WP Supervisor
Unilever
04.2016 - Current
- Managed service projects from start to finish by finding partners, making detailed plans and executive projects.
- Reported on press coverage recaps to determine areas for improvement.
- Monitored marketing content for quality, accuracy and impact.
- Worked with marketing department on branding strategies.
- Forged strong media relationships to further public relations goals.
- Involved in hiring procedures with meant Ministries and Authorities including the application of VISAs while making sure every expat is following the laws and rules.
- Managed company's assets (leasing agreements and post leasing procedures)
- Applied for over 10 campaigns successfully leading to an increase in profits and gaining a better image with Authorities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently as needed by Bahrain Law.
Relationship Manager
Bahrain Development Bank
06.2013 - 04.2016
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Supported end-to-end credit management process, submitted complete loan documentation and supported credit originations for credit compliance.
- Generated new business and referral clients in partnership with financial advisors and branch team.
- Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
- Monitored accounts for signs of fraud and non-payment issues.
- Collected data and performed trend and variance analysis to mitigate risk arising from bad debt.
- Oversaw all reporting, documentation and recordkeeping requirements for department.
- Reviewed and analyzed loan procedures.
- Managed more than 40 accounts to maintain relationships.
Authorization Agent
Bahrain Islamic Bank
09.2008 - 05.2013
- Controlled credit exposure by providing financial order management support to minimize risk and obtain timely payment.
- Reviewed customer files on regular basis to make sure receivables were in sound condition.
- Drove operational improvements which resulted in savings and improved profit margins.
- Maintained excellent attendance record, consistently arriving to work on time.
- First successful true Islamic Credit Card in Bahrain reaching to more than 100,000 customers.
- Performed all types of authorizations consisting of fraud detection, card limits and card accessibility
Call Center Representative
Ahli United Bank
10.2006 - 09.2008
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Engaged in continuous learning and development opportunities to promote continued performance improvement.
- Educated customers how to use company systems, complete forms and obtain desired services.
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment with more than 100 call each day.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
Education
High School Diploma -
Modern Knowledge Schools
Manama 09.1994 - 06.2006
Bachelor of Science - International Business
New York Institute Of Technology
Manama 09.2004 - 12.2006
Skills
- Workflow processes
Procurement
Hiring processes
Relationship development
Team management
Team Building
Public Relations
Scheduling
Communications development
Information gathering
Hobbies
I live by seeking a healthy lifestyle my hobbies are staying active and fit by playing sports, getting to the sea, hitting the gym, and eating healthy.
Timeline
Public Relations Officer & Trade Policy
Arla
01.2024 - Current
PRO & WP Supervisor
Unilever
04.2016 - Current
Relationship Manager
Bahrain Development Bank
06.2013 - 04.2016
Authorization Agent
Bahrain Islamic Bank
09.2008 - 05.2013
Call Center Representative
Ahli United Bank
10.2006 - 09.2008
Bachelor of Science - International Business
New York Institute Of Technology
09.2004 - 12.2006
High School Diploma -
Modern Knowledge Schools
09.1994 - 06.2006
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