Maneesha C
Manama
Summary
Dedicated IT professional with 9 years of comprehensive experience in the information technology sector, including 3.4 years of specialized, hands-on expertise in ServiceNow. I have effectively balanced roles as an educator and administrator for six years, fostering a strong understanding of both technical and managerial aspects of IT. Proven ability to communicate complex concepts clearly and effectively, ensuring successful collaboration across diverse teams. Committed to leveraging my technical skills and leadership experience to drive innovation and optimize IT solutions.
Strong understanding of implementing ServiceNow ITIL processes, such as Incident, Problem, Change, and Service Request.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Teacher /Administrator
AL Raja School
Manama
11.2022 - Current
- Developed new technology competencies by attending continuing education courses.
- Evaluated current technologies used at the school for compatibility with new applications being considered for implementation.
- Advised students on career paths related to Information Technology.
IT Teacher/Administrator
Tylos Private School
Busaiteen
08.2020 - 06.2021
- Expanded student learning by incorporating extra-curricular computer science activities.
- Trained faculty members in the use of technology resources available at the school.
IT Teacher/Administrator
Alnoor International School
Sitra
08.2019 - 06.2020
- Provided instruction on professional technology use and web etiquette.
- Participated in professional development seminars focused on improving instructional methods used in teaching IT courses.
- Trained faculty members in the use of technology resources available at the school.
ServiceNow Developer/Administrator
Ernst and Young
Kochi
08.2016 - 07.2019
- Projects handled in EY: Enterprise App Store - ServiceNow Content Management System
- Summary: This Project's objective is to develop and deliver a custom portal to enable users to request and install new apps from Service Now
- The concept is to implement Enterprise app store from where users can browse, select and download apps
- Responsibilities & Accomplishment:
- Part of the team mimicked the request fulfilment system within ServiceNow with a custom solution similar to requested Items and Request modules of ServiceNow
- Along with the team developed UI scripts and invoked them within the UI pages accordingly
- Product rating and feedback mechanism for all Apps in ServiceNow has been implemented as part of the user interface improvisation project
- Enabled custom workflows in the kickoff request systems for apps requested by end users
- Created product slides in apps store of ServiceNow as a workaround to tackle related performance issues
- KANBAN:
- Summary: Enhancement and Bug fixes
- Responsibilities:
- Customized fields, forms and List layout of Incident and Problem Management
- Based on customer requirements
- Implemented new data source transform map and to import the data in to ServiceNow CMDB
- Worked with Incident Management application, Problem Management, Change Management applications in escalating issues, logging, catering, diagnosing, resolving, monitoring, and reporting in ServiceNow
- Configured the SLA definition based on the requirement
- Developing and configuring server-side scripting like, Business rule and script include
- Developing and configuring Client-side scripting like client script and UI policy
- Implemented new catalog items and configured the workflow as per user requirement
- Creating new reports and dashboard in service now platform
- Defined users, groups and roles and providing accessing permissions in ServiceNow
- Configured the ACL to define the user access
- Configured the Update sets to migrate the code
- Created Email notifications and template in ServiceNow
- Written scheduled jobs in ServiceNow
- Created many standard workflows which are being re-used and propagated and handled many custom events
- Deployment check list and test case document preparation and provide support UAT and production deployment
- Incorporating coding standard and best practice of service now
- Perform L3 troubleshooting of reported application problems
Education
Master of Computer Application -
CMS COLLEGE OF SCIENCE AND COMMERCE
Coimbatore, Tamil Nadu04.2016
Bachelor of Computer Application -
CMS COLLEGE OF SCIENCE AND COMMERCE
Coimbatore, Tamil Nadu04.2014
Skills
- ServiceNow development
- ServiceNow administration
- Team collaboration
- IT troubleshooting
- Computer programming
- Technology integration
- ITIL framework
- E-learning platforms
- Website publication
- Robotics programming
Certification
ITIL Certified
Languages
English,Tamil,Malayalam
Personal Information
Date of Birth: 10/06/1992
CPR Number: 920651402
Nationality: Indian
Marital Status: Married
Disclaimer
I hereby declare that all the above-mentioned particulars are true to the best of my knowledge & belief
Timeline
IT Teacher /Administrator
AL Raja School
11.2022 - Current
IT Teacher/Administrator
Tylos Private School
08.2020 - 06.2021
IT Teacher/Administrator
Alnoor International School
08.2019 - 06.2020
ServiceNow Developer/Administrator
Ernst and Young
08.2016 - 07.2019
Master of Computer Application -
CMS COLLEGE OF SCIENCE AND COMMERCE
Bachelor of Computer Application -
CMS COLLEGE OF SCIENCE AND COMMERCE
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