Manilyn Ramos
Seef
Summary
Accomplished Senior Sales Executive with success converting leads, exceeding quotas and maximizing revenue with proactive and ambitious strategies. Decisive, passionate and devoted to outperforming expectations. Attentive, resourceful and personable with customers. High-achieving Senior Sales Executive with drive and expertise to handle any sales challenge. Energetic and committed to top performance. Knowledgeable about training and mentoring employees to promote team and business success.
Overview
20
20
years of professional experience
Work History
Sales Administrative Executive
Pieces Furniture
06.2023 - Current
- Ensured a high level of accuracy in sales records, maintaining up-to-date information on leads and clients.
- Contributed towards setting realistic quarterly targets based on thorough understanding of market trends and sales potential.
- Enhanced overall sales team efficiency by developing comprehensive resource libraries, making essential information easily accessible to all members.
- Enhanced client satisfaction by providing timely support and addressing concerns proactively.
- Managed product inventory efficiently, minimizing stock discrepancies and ensuring availability for sales teams.
Executive Assistant
Yu Mi Walk
01.2023 - 06.2023
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel schedule of the CEO
- Took notes and dictation at meetings.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
- Wrote reports, executive summaries and newsletters.
- Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
- Updated and maintained confidential databases and records.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Used advanced software to prepare documents, reports, and presentations.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Senior Sales Executive
Marina Home Interiors
06.2011 - 12.2022
- Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
- Attended daily sales meetings and quarterly sales trainings.
- Trained new employees on customer service, product knowledge and organizing strategies.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Maintained current knowledge of evolving changes in marketplace.
- Increased sales revenue by developing good relation with customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Received recognition for achieving monthly sales target.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Recorded accurate and efficient records in customer database.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Streamlined internal processes by working closely with operations teams, leading to increased efficiency within the organization.
- Collaborated with cross-functional teams to develop innovative solutions that met customer requirements, resulting in higher customer satisfaction.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
- Self-motivated, with a strong sense of personal responsibility.
- Developed strong organizational and communication skills.
Receptionist
City Center Hotel
12.2006 - 05.2011
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Organized, maintained and updated information in computer databases.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Customer Service Representative
Pizza Hut
05.2004 - 10.2006
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Cross-trained and backed up other customer service managers.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Education
Bachelor of Science - Hotel Management
ABE International Business College
Manila, Philippines10.2006
Skills
- Client Base Retention
- Merchandising and Display
- Cross-selling techniques
- Customer Service
- Honest and Dependable
- Inventory and Stocking
- Creative Thinking
- Database Management
- Excellent Written and Verbal Communication
- Register Opening and Closing
- SOP Adherence
- Inventory Management
Timeline
Sales Administrative Executive
Pieces Furniture
06.2023 - Current
Executive Assistant
Yu Mi Walk
01.2023 - 06.2023
Senior Sales Executive
Marina Home Interiors
06.2011 - 12.2022
Receptionist
City Center Hotel
12.2006 - 05.2011
Customer Service Representative
Pizza Hut
05.2004 - 10.2006
Bachelor of Science - Hotel Management
ABE International Business College
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