MANJU SREELATHA
Receptionist/ Billing Executive
Manama
Summary
Accomplished Billing Executive with a proven track record in enhancing payment processing and invoice management. Excelled in Microsoft Office and demonstrated exceptional customer service skills. Achieved significant improvements in cash flow management, showcasing a keen ability to resolve customer inquiries and complaints efficiently.
Overview
18
18
years of professional experience
4
4
Languages
Work History
Billing Executive
OCAN Restaurant
01.2023 - Current
- Process customer payments accurately and efficiently using the restaurant's point-of-sale (POS) system.
- Generate and issue detailed bills to customers, ensuring all items are correctly listed and priced.
- Handle various payment methods including cash, credit cards, and digital payments
- Reconcile daily sales and prepare end-of-day reports.
- Manage cash drawer, including counting cash and making change accurately.
- Address and resolve any billing discrepancies or customer inquiries promptly and professionally.
- Coordinate with kitchen and wait staff to ensure order accuracy on bills.
- Maintain up-to-date knowledge of menu items, pricing, and ongoing promotions.
- Assist in inventory management by tracking sales of specific items.
Billing Executive
Kattoor Super Market
01.2019 - 12.2022
- Handle customer transactions accurately using the point-of-sale (POS) system, including cash, credit/debit cards, and digital payments.
- Create and issue detailed invoices and receipts for purchases, ensuring all items are accurately listed and priced.
- Monitor accounts receivable, update customer databases with new accounts or missed payments, and identify inconsistencies in billing.
- Address customer inquiries regarding bills, resolve any discrepancies, and provide solutions to billing-related issues.
- Assist in reconciling daily sales and preparing end-of-day financial reports to ensure accuracy in accounting.
- Keep accurate records of transactions, account statuses, and outstanding balances to support financial reporting.
- Ensure adherence to financial regulations and supermarket policies while processing payments and handling customer data.
Billing Executive
Lamcy Super Market
10.2015 - 12.2019
- Assist in tracking sales trends and inventory levels through billing data to support stock management decisions.
- Apply and track promotional offers, discounts, and loyalty program benefits accurately during billing.
- Monitor transactions for potential fraudulent activity and report suspicious behavior to management.
- Manage cash drawers, including counting, balancing, and preparing bank deposits.
- Process refunds and returns according to store policy, ensuring proper documentation.
Billing Executive
National Super Market
03.2012 - 09.2015
- Process customer payments accurately and efficiently using the supermarket's point-of-sale (POS) system
- Generate and issue detailed bills to customers, ensuring all items are correctly listed and priced
- Manage accounts receivable, update customer databases, and identify inconsistencies in billing
- Handle various payment methods including cash, credit cards, and digital payments.
Receptionist
Star Hoapital and Nursing Home
08.2006 - 02.2012
- Greet and welcome patients, visitors, and staff in a professional and friendly manner.
- Answer and manage incoming phone calls, emails, and other communications.
- Schedule and coordinate appointments for patients with doctors, nurses, and specialists.
- Assist patients with admission procedures, including filling out necessary forms.
- Provide general information about hospital services, policies, and procedures.
- Manage the reception area, keeping it tidy and organized.
- Handle basic administrative tasks such as filing, data entry, and record-keeping.
- Process payments and handle billing inquiries
- Assist in emergency situations by alerting appropriate medical staff.
Education
Bachelor of Arts - History
Madras University
Kerala 04.2001 -
High School Diploma -
Diploma in Office Automation
College Of Computer Education, Kayamkulam 04.2001 -
Skills
Microsoft Office
Billing Systems
Invoice Management
Cash Flow Management
Cash Management
Invoice Processing
Customer Engagement
Excellent Communication
Willing to Learn
Problem-Solving
Multitasking
Customer Service
Reference
Reference
Up on request.
Declaration
I, hereby declare that the information provided above is true and accurate to the best of my knowledge and belief. I understand that any false information or misrepresentation may lead to disqualification from consideration for employment or termination of employment if discovered after hiring.
Timeline
Billing Executive
OCAN Restaurant
01.2023 - Current
Billing Executive
Kattoor Super Market
01.2019 - 12.2022
Billing Executive
Lamcy Super Market
10.2015 - 12.2019
Billing Executive
National Super Market
03.2012 - 09.2015
Receptionist
Star Hoapital and Nursing Home
08.2006 - 02.2012
Bachelor of Arts - History
Madras University
04.2001 -
High School Diploma -
Diploma in Office Automation
04.2001 -
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