Marcus Croom
FPO,AE
Summary
Experienced and credentialed compliance professional with over 10 years of success building and managing regulatory programs within complex Department of Defense (DoD) operations. Skilled in risk management, internal audits, federal compliance, and environmental oversight across multi-site organizations. Led compliance strategies that influenced over $2 million in budgets, contracts, logistics, and workforce operations. Proven ability to conduct investigations, develop organization-wide policies, and implement controls that surpass regulatory standards. Known for fostering a culture of accountability, advising senior leaders, and aligning compliance efforts with key organizational goals. Recognized for a detail-driven, strategic approach to compliance design and for delivering measurable improvements in program integrity. Trusted to handle sensitive reporting and ensure operational transparency through clear governance and strong policy enforcement.
Overview
9
9
years of professional experience
Work History
Administrative Officer
Department of Defense Education Activity (DoDEA)
Yokosuka, Japan
06.2023 - 07.2024
- Reported compliance violations to regulatory authorities and directed internal investigations, resolving 100% of identified infractions within policy-mandated timelines.
- Maintained comprehensive compliance documentation, tracking complaints, findings, and outcomes in alignment with federal reporting standards.
- Delivered recurring training to 100+ school personnel on procurement, financial control, and environmental compliance policies, raising policy adherence scores in annual reviews.
- Enforced internal controls per Management of Internal Controls (MIC) program; conducted annual risk assessments, reducing fraud exposure by 35%.
- Spearheaded enhancements to compliance monitoring and reporting systems, increasing operational transparency and reducing report lag time by 40%.
- Advised school leadership on regulatory changes, environmental laws, and federal acquisition rules, ensuring uninterrupted alignment with DoD and DoDEA requirements.
- Managed school budgets according to DoD FMR guidelines, maintained fiscal compliance, and implemented cost-saving initiatives that reduced spending by 15%.
- Directed Government Commercial Purchase Card (GCPC) Program, achieving 100% audit compliance with FMR, FAR, DFARS, and internal controls.
- Conducted internal audits and collaborated with external auditors, identifying procedural deficiencies and driving corrective action plans.
- Acted as confidential compliance liaison, fielding and resolving 50+ employee concerns annually, reinforcing ethical and accountable work culture.
- Monitored procurement and compliance software systems, ensuring real-time data accuracy and regulatory readiness.
- Partnered with HR and legal teams to ensure consistent disciplinary actions and resolve complex legal compliance issues.
- Developed environmental risk mitigation strategies; conducted compliance audits on hazardous waste, air quality, and safety protocols, improving sustainability scores.
Lead Transportation Program Specialist
Department of Defense Education Activity (DoDEA)
Yokosuka, Japan
06.2022 - 05.2023
- Directed regulatory compliance for Kindergarten through Twelfth-grade transportation operations, ensuring complete adherence to DoDEA policy, FAR/DFARS, and host-nation agreements.
- Led contract compliance reviews, identifying over $50,000 in potential cost inefficiencies and enforcing corrective action for service improvement.
- Reported violations and safety concerns to authorities, supported investigations, and enforced resolutions to eliminate repeat occurrences.
- Maintained detailed logs of all compliance events, audits, and investigations, ensuring traceability for internal and external reviews.
- Filed timely compliance reports with leadership and contracting officers, ensuring transparency and regulatory reporting accuracy.
- Served as confidential point of contact for employees reporting irregularities, providing interpretive guidance on complex compliance issues.
- Trained transportation teams on updated compliance procedures and reporting protocols, increasing staff knowledge retention by 25%.
- Partnered with legal advisors and contractors to resolve disputes and meet contract obligations under ACOR/COR oversight.
- Implemented software and tracking improvements for route management and compliance oversight, enhancing reporting efficiency.
- Oversaw documentation, communication, and enforcement of transportation policies, including those for special education and emergency procedures.
- Coordinated with HR and legal on contractor disciplinary matters, ensuring actions were compliant with policy and security mandates.
- Supported annual audits, prepared compliance materials, and collaborated with auditors to ensure timely, accurate, and deficiency-free reviews.
- Conducted environmental risk assessments and integrated sustainability standards into transportation operations.
Administrative Officer
Department of Defense Education Activity (DoDEA)
Yokosuka, Japan
10.2017 - 05.2022
- Managed administrative support for two schools, ensuring compliance across budget, procurement, records, and HR processes.
- Directed and monitored the execution of over $225,000 annual budgets, enforcing DoD and DoDEA financial compliance regulations.
- Identified compliance gaps, initiated investigations, and advised leadership on risk mitigation, resulting in a 98% reduction in audit findings.
- Designed internal controls for procurement and budgeting, collaborating with auditors and legal to pass all reviews without findings.
- Conducted staff training and compliance briefings on security protocols, financial practices, and federal regulatory changes.
- Acted as designated confidential resource for compliance concerns and reporting, improving reporting culture and response time.
- Led emergency preparedness and safety compliance programs, coordinating inspections, drills, and policy updates.
- Directed HR compliance efforts, overseeing hiring, performance reviews, separations, and leave management under DoDEA and DCPDS standards.
- Implemented reporting systems to streamline compliance data submission and improve management oversight accuracy.
- Strengthened interdepartmental transparency by developing communication plans to increase policy awareness and staff engagement.
Administrative Officer
Department of Defense Education Activity (DoDEA)
Camp Zama, Japan
09.2015 - 09.2017
- Identified and followed up on compliance violations across two schools, referring unresolved issues to DoD enforcement as required.
- Directed internal investigations and coordinated external audits; maintained audit-ready documentation and passed all inspections without findings.
- Authored and disseminated compliance policies aligned with environmental, safety, and procurement standards; ensured clear staff understanding.
- Delivered annual and quarterly compliance training to over 125 employees, achieving 100% participation and measurable performance improvement.
- Provided confidential compliance support, improving trust and increasing proactive reporting of policy concerns.
- Led periodic environmental compliance audits (e.g., Hazardous Waste, Asbestos Hazard Emergency Response Act (AHERA) Surveillance, Pest Control), achieving improved ecological ratings.
- Strengthened organizational safety culture as Collateral Safety Duty Personnel, conducting 20+ safety walk-throughs annually, facilitating emergency drills, and reducing reportable safety incidents by 15% through proactive hazard mitigation and staff training initiatives aligned with DoDEA and DoD safety standards.
- Enhanced software tools for tracking violations, monitoring performance, and generating management reports.
- Collaborated with HR on disciplinary actions, aligning practices with compliance standards and ensuring legal defensibility.
- Administered $1.5M in operational budgets and managed three major service contracts worth $1.3M, maintaining full acquisition compliance.
- Oversaw FERPA compliance for over 950 student records; ensured confidentiality, access rights, and audit-readiness.
- Managed staffing actions, substitute coordination, and workforce compliance per staffing authorizations.
- Supervised the accountability of more than $50,000 in property and facility assets, passing all audits with zero discrepancies.
Education
Associate of Science -
Central Texas Community College
Killeen, TX08.2009
Skills
- Regulatory and Environmental Compliance (DoD, DoDEA, HR, FAR/DFARS)
- Internal Auditing and Investigations
- Risk Mitigation and Corrective Actions
- Policy Development and Compliance Training
- Confidential Reporting Systems
- Legal and HR Collaboration
- Compliance Systems and Documentation
- Cross-Agency Coordination and Reporting
- Emergency Preparedness & Safety Compliance
Affiliations
- Veteran
Timeline
Administrative Officer
Department of Defense Education Activity (DoDEA)
06.2023 - 07.2024
Lead Transportation Program Specialist
Department of Defense Education Activity (DoDEA)
06.2022 - 05.2023
Administrative Officer
Department of Defense Education Activity (DoDEA)
10.2017 - 05.2022
Administrative Officer
Department of Defense Education Activity (DoDEA)
09.2015 - 09.2017
Associate of Science -
Central Texas Community College
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