Summary
Overview
Work history
Education
Skills
Reference
Timeline
Generic
MARICHU CARINO GUEVARRA

MARICHU CARINO GUEVARRA

Juffair,Bahrain

Summary

Interested in advancing my knowledge and expertise in the marketing and sales industry. I have years of strong sales experience, administrative work, and customer services. I'm able to multitask and have effective communication skills. Very detail oriented and organized. I'm an effective team leader and work extremely well with others or alone. I'm outgoing and very ambitious.

Overview

12
12
years of professional experience

Work history

Hotel Receptionist

Orange Suites Hotel
Al Juffair, Manama
04.2025 - Current
  • Greeted guests warmly upon arrival, creating a positive first impression of the organisation..
  • Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
  • Managed room availability charts to ensure zero overbooking.
  • Improved customer satisfaction for providing timely assistance during stay.
  • Streamlined check-in procedure by efficiently handling guest documents.
  • Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
  • Coordinated housekeeping staff to prepare rooms for guest arrivals.

Admin Receptionist

Quality Education School
Al Maqabah
01.2024 - 03.2025
  • Serves visitors by greeting, welcoming, and directing them appropriately
  • Point of contact for parents complaint
  • Responds to telephone and written request for school information
  • Schedules appointment meetings and maintaining calendars.
  • Performs a variety of clerical tasks and maintaining records.

Reservation Executive

Al Safir Hotel
Juffair, Manama
09.2021 - 12.2023
  • Taking bookings from customers in person, over the phone, or online, and recording them
  • Efficiently answering multi-line phones, high call volumes
  • Responded to customer telephone inquiries and build confidence in our potential customers by having a friendly phone presence and strong product knowledge.
  • Assisting and advising customers on their travel or dining options and budget, builds relationships of customers for future bookings.
  • OTA Extranets with full Admin Access In-charge of Revenue analysis, handles & supervise Group Reservations and Corporate client Handles & supervising the staff.
  • Greeting guests upon arrival and making them feel welcome.
  • Administering check-ins and check-outs, and assigning rooms, providing front desk services and coordinating with other staff.

Secretary/Receptionist

Arcotech Construction Company
Tubli
03.2021 - 08.2021
  • Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
  • Answering screening and forwarding incoming phone calls
  • Receiving and sorting daily mail.
  • Managing the daily/weekly/monthly agenda and arrange new meetings and appointment.
  • Preparing and disseminating correspondence, memos and forms.

Reservation Executive/Receptionist

Swan Apartment I & II
Sanabis, Seef
02.2016 - 02.2021
  • Dealing with clients and collecting rents
  • Maintains property rentals by advertising and filling vacancies, negotiating and enforcing lease, and maintaining and securing premises.
  • Maintain an inventory of vacancies reservations and room assignments.
  • Register arriving guests and assign rooms Compile and check daily record sheets guest accounts receipts and vouchers using computerized systems.
  • Builds relationships of customers for future bookings.
  • OTA Extranets with full Admin Access Assist the Property Manager in the corporate clients and long Lease.
  • Responsible for the Monitoring and Managing the Maintenance In-charge of Revenue analysis, handles & supervise Group Reservations Handles & supervising the staff Assist the Property Manager in the Corporate clients and long Lease clients.

Receptionist cum Operator

Al Safir Hotel & Tower
Juffair, Manama
03.2014 - 01.2016
  • Standard Check-in and Check-out of guests in the system.
  • Served as the initial point of contact for guests, providing warm greetings and helpful assistance upon arrival.
  • Booking of appointments
  • Managed phone calls, resulting in effective communication flow within the company.
  • Making and updating reservations versus the system
  • Handling Complaints.
  • Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.

Education

Associate of Science - Radiologic Technology

Emilio Aguinaldo College
Manila

Skills

  • Leadership
  • Problem Solving
  • Public speaking
  • Marketing
  • Sales and up-selling

Reference

  • Irshad Hussain Iqtedar, +973 3965 7596, abu_ali@gmail.com, Al Ghatam Group of Companies
  • Akmal Pervaiz, +973 3968 0028, pakmalArc@gmail.com, Arcotech Construction Company

Timeline

Hotel Receptionist

Orange Suites Hotel
04.2025 - Current

Admin Receptionist

Quality Education School
01.2024 - 03.2025

Reservation Executive

Al Safir Hotel
09.2021 - 12.2023

Secretary/Receptionist

Arcotech Construction Company
03.2021 - 08.2021

Reservation Executive/Receptionist

Swan Apartment I & II
02.2016 - 02.2021

Receptionist cum Operator

Al Safir Hotel & Tower
03.2014 - 01.2016

Associate of Science - Radiologic Technology

Emilio Aguinaldo College

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MARICHU CARINO GUEVARRA